Hamleys レビュー 

Bought a Tonie box for my daughter’s birthday. It came and was faulty (battery didn’t hold charge). After contacting customer service about replacing the item, I sent the item back. Waited a week with no response, so I emailed again. I was told that a replacement was on its way and would be with me over the next few days. Another week past with no delivery, then I randomly got a refund to my bank. Contacted Hamleys again to ask why I had been refunded when the item was suppose to be on its way. Turns out it was never on its way, and they had no stock.

Are the staff of Hamleys being kept against their will? The first at a pay desk on the third floor wouldn’t speak to us, but kept pointing to a sign on the wall and the second on the ground floor was almost as bad. He was monosyllabic, stared at us, was really unfriendly and made us feel like he was doing us a favour selling us the toy. Been going to Hamleys for decades, but seriously considering giving it a miss now!

Zorbi Scam
Don't buy these. They're made to look like great little toys - it's cheap plastic on a string. Not worth more than a few £. Will never visit Hamleys again.

My 10 year old cousin bought a “flying toy” for £35 there was no string on the demo and it was flying perfectly BUT when we get home he finds there is a string and it doesn’t actually do its job and you can’t do a full 360 like he did in the demo. Thank you.

Wow. Never buy anything from the 'shows' I feel completely scammed. I brought a ZORBI which looked like a magic flying saucer... I was excited to wow my nephews in Australia.. but when I opened the box, it was a piece of cheap plastic with lights that were broken and some white tac and a piece of cotton for £25. what a scam! I will NEVER buy anything from Hamley's ever again.

Inadequate returns policy. I sent back the toy that arrived broken just before Christmas and silence. The returns form is totally inadequate for an online trader. They are supposed to ring to get my card details to put the money back onto my card. No call. Will not be using again.

Terrible customer service

Absolutely awful. We come for a build a bear every visit but you had everyone queuing next to the bears so you couldnt even choose a bear without queuing then get out of the queue for an outfit I have 6 children. You just missed out of a big sale absolutely ridiculous

Present arrived broken.

Getting ready to wrap presents for Christmas. Open the item from Hamleys to find it shattered inside. No fragile markings on the parcel. I've never had anything delivered thats arrived broken so this is clearly an issue with Hamleys. I won't order anything again from there. They are supposed to be a reputable toy brand but clearly they are careless. I am livid.

Placed an order which stated it would be delivered by Xmas and have just received a cancellation email. Very disappointed as I could have ordered this present elsewhere.

Ordered a toy for my nephew for his January birthday, have to say I was panicking a bit after reading reviews about their delivery service and the bad experiences people have had, ordered on Monday and pleasantly surprise when the toy arrived at my door Friday morning I'm sure my nephew will love it.

I hadn't been to Hamleys in over 10 years so took my youngest to experience this grand toy shop at christmas...... I would have been better off taking him to Smyths toys. This place is not even close to what it once was. Boring, dull, the fun atmosphere was gone, no unique toys, I wouldn't have even thought it was christmas, This place used to be like Duncans to chest from Home Alone now it just feels tied and lost. This will probably be my last ever trip to Hamleys, I wish now I hadn't gone I just lived with the great past memories I had.

Stole £10 from our money when we paid £15 and was suposed to pay £5. Said they could do nothing about it. Never going back ever.

Wish I’d read reviews before ordering from Hamleys. My experience seems to have happened to others. Ordered a selection of toys (not cheap) and advised on the 10th December that they had been despatched for delivery by Evri. Checked on 16th December but according to Evri tracking my order was still awaited. Phoned Hamleys and was told they would investigate and email me back. They didn’t. So I emailed them and received a reply that Evri must have lost the parcel and I would be refunded eventually. Now left scrambling around trying to source gifts at the last minute.

Had a very sad experience at Hamleys on regent street.
Firstly, we had bigged this place up to our kids for their amazing behaviour. We learnt very quickly that we were going to have to spend a fortune on TAT wether we liked it or not. Prices are RIDICULOUS.
But the worst part for me was whilst I was in the queue, there was a tall man (worker) at the front helping to control the queue. I assumed he was probably autistic, it was quite clear if you know the traits. Anyway, the manager shouted at him over guests to stop being so 'robotic' and 'animated' to 'interact with the guests' - I saw the worker just question his whole self and it's absolutely broke my heart to be honest. I understand why maybe those conversations need to be had, but maybe not shouted at him over guests on a busy Saturday before Christmas.

Service in store stinks. Sent a scrabble back 8 weeks ago to Regent Dtreet store as only 16 letter tiles in it. Many promises of replacement. 2 weeks ago went to store to ask what was happening. Told by grey haired duty manager that he’d call me by 2pm that afternoon for absolute certainty. ……no call received. Endless calls to Hamleys to be messed about. I wrote to store manager and sent the letter next day delivery. Again, no response. Hamleys are thieves and a complete joke. Reported them for theft of the scrabble and then to trading standards. They are the joke of the high street trading on an old reputation. Complete joke of a duty manager and a very much “ don’t care attitude “ from the so called general manager. Avoid these robbers at all costs.

A toy was priced at 24.99 on Hamley’s website and, as I could not access the store online, I went to the flagship store in London where they tried to charge me 32.99 for the same item!!. Fortunately, as I had taken a picture of the website to identify the item in store, I could prove that the store was being disingenuous. Some might call it something else…
Do not trust this store.

I bought a gift for our grandson from Hamleys believing that a prestigious company would deliver as per their company reputation. Sadly I was wrong and the experience is the worst online and delivery service that I have ever experienced. Parcel in Evri depot waiting for delivery but after five days not delivered. Customer service is really nothing of the sort. Avoid if you can.

I would give this a zero if possible.

Order placed 19/11/24 and email confirmation that it had shipped on 20/11 with 3-5 working day standard delivery.

I called today to enquire about the delivery as Evri tracking stated they were still waiting to receive it from Hamleys. Customer services informed me that a refund for the item only (not shipping cost) had already been processed as Evri had told them they had attempted but were unable to deliver the item - I knew no attempt had been made.

When questioned further about the refund, I was told it had been processed today and that Evri had never received the item in the first place. Customer services had lied to me! I asked to speak to someone to raise a complaint and was told they have no system in place to raise a complaint over the phone, only by email, but that they would look to refund my shipping costs.

Orders from china that are never arriving!!! No respond. No contact with the company