Hamleys レビュー 

Best view of homeplay

Good employees

Have been fighting for almost two months to get refunded for goods that arrived damaged (due to being poorly packed), can only recommend that you avoid a 'once great' UK institution.

Like many other reviews have been met with a wall of frankly we don't care emails (in the most polite English),

We bought two of these Magic Flying Saucers as presents to take back to New Zealand. The display in the shop was brilliant and totally convincing, the implication was that there was a device worn behind the ear which you could control the saucer with and do amazing tricks. The reality is we paid 20 pounds for a plastic disc with a few lights, some blue tack and very fine string. Totally disappointing and a huge let down to the young boys we gave them to.
Come on Hamleys, conning people should be above you.

Absolute rubbish. DO NOT BUY FROM HAMLEYS. Ordered collectable star wars lego for gift. Arrived in damaged flimsy box with very little packing was obviously going to get damaged in transit. Now have to go through the return refund saga and also buy again.....

Poor quality product
Bought a stunt drone (online) for my son.
Poor quality and doesn’t work as described. Very disappointed

Really like how the staff is helpful, chose really nice gifts for my niece the other day, and great variety of options to choose from

Good toys but very overpriced.

- [ ] Perfect

Dissapointing staff. The shop does have a huge selection of toys for all ages and play areas, which is nice. I was there today though and a staff member that was controlling a car by remote control saw that my one year old wanted to touch it and she kept on teasing him by letting him come close enough and then making the car go another direction. After a while you could see he was frustrated and I told her to let him have it, she gave me the lame excuse that the car was dirty. I replied that we don't mind but she still did it.
In conclusion, dear Hamley's, if you choose to hire uneducated people, at leat make sure they have some common sense.

£75 is a lot of money for a drone that does not work. I bought it instore from a demo person, and took home to Manchester to find it was totally un controllable . I checked the web site and for returns it gives you a free post address, fantastic I thought! filled in the form and sent it back 8 weeks ago. tried contacting Hamleys and all they say is proof of postage please. but its a freepost address and I don't have it. Tough they say. so now I have to go to trading standards and I have lost £75. it appears from reviews I am not the first and if you buy from them I am sure not the last. How can we stop this company ripping people off in the heart of our capital city. SHAME ON THEM! DONT BUY FROM HAMLEYS!!!!

Don't bother going to the cafe on the 5th floor, not only is the worker a very moody person, the food is crap and very expensive. Save your money. Visited 19th Feb 2024

I feel sad! Went to London for the first time in decades and took a tube with the soul purpose of buying our two small grandchildren a present from the ‘most amazing fantastic toy store in the world… Hamleys’
Well, no it’s not! So many hard sell, over the top, embarrassing staff pushing their sell of the day.
I had to come out with something! We spent £80 ( sale price so could have spent + £40 ) on a tile car track and flipping bunny. My husband was exhausted by the atmosphere but we had done it… our little grandson and granddaughter would have a gift.
Overpriced, over wrapped to make the toy look spectacular from the outside and single use plastic… neither car works making the set useless. Feel scammed! What a waste of time, money and excitement! Never again! Hamleys you should feel ashamed !

Not the Hamley's I remembered as a child, took my nephews and what was supposed to be an experience for them turned out to be very disappointing. Uninterested staff apart from the occasional member engrossed in upselling their demonstrated product, which leads me to the products which now seem to be all overpriced plastic tat

No order confirmation for order before Christmas, also order via a TopCashback link which is the reason I purchased my items through them only to find they've declined the payment almost 12 weeks later.

Please please don’t buy from them
I have used there free posts returns address and despite loafs of attempts never received a refund of £75 totally unacceptable
Please be careful

Sold me a car for £35 that was faulty. Didnt acknowledge return of the car and refused to refund the amount. Absolutely shocking. Had to follow up multiple times to request a refund even though i posted the broken car back upon their request to their provided returns address. Quite embarrassing for such an established company.

Worst service and behaviour of store manager and ego attitude showing to people worst behaviour pride using bad words

Really disappointed with the customer service from Hamleys. We purchased some glitter tattoos with my daughter’s Christmas money. They didn’t work and so I sent them back to the shop. I sent them a screenshot of my account and photos of us being there to prove that I purchased them. They kept the product and have never refunded me (despite countless emails in the last month). They obviously like ripping off 6 year olds. I won’t go back.

I ordered some toys for my daughter's birthday they was on offer but from the price they was reduced from I thought they would of been good nope the shopping trolley handle bar broke within the space of a second her plush kissamal is meant to make sounds changed the batteries don't work and the dresser set 2 in 1 kit has missing parts like how you gonna send me nearly all my items that don't work then expect me to print out a form and send everything back it should of been working and no problems