Hamleys レビュー 

Ordered on the 12th Dec. have not heard anything since, customer service in India all they say is I completely understand but can't do anything, I don't think i'm getting my order for xmas its 8 days since I put the order in, terrible service and I'm totally stuck, you took my money. I'm so stressed now.i have no presents.
You are not the finest toy shop in the world

I placed a Christmas order on 15th December , money was taken out of my account but I have not received a confirmation email, therefore I don't have a tracking number and still no delivery. Getting close to Christmas and I'm very concerned we are going to be several presents down. Can any customer service help?

Online order has arrived now thank-you.You're service needs improving so you can give people accurate information on delivery status.The products arrived in good condition and they were a very good price.

AWFUL.
They sent a faulty item and now saying I need the manufacturer to refund me, despite it being ONE day since I purchased the item. Now they are telling me to wait while they see what should be done. It is like they do not respect distant selling laws at all.

If I could give a zero rating I would.
The Hamleys I knew growing up was exciting and fun especially at Christmas.
My recent visit with my grandson was a shock. It was boring unexciting. Hardly any Christmas decor. Instead your confronted on entry by staff who's sole purpose was to sell products. The store looked tacky unmaintained ,grubby. It is no longer the Hamleys I knew. Last time I visit Hamleys. Extremely disappointing visit

Told by customer service they cannot accommodate a disabled child and they should not visit the London store during December because it is busy. Have asked for a manager to respond to this discrimination. Disgusted that a company this size do not give adequate inclusion training to customer service reps

Ordered an entire generation's worth if christmas gifts at the end of November, during a black Friday event. Everything seemed fine - order placed on a Wednesday, checked on Friday and it still hadn't been picked in store. Understandably they were busy due to time of year and the current sale. It said estimated dispatch would be Monday, delivery date Tuesday. Checked again over the weekend, estimated times for dispatch and delivery had been changed to N/A. Slight alarm bells started ringing. Checked the reviews (which I hadn't before this point) and became rather alarmed because christmas was resting on this delivery. Nothing changed Monday morning and I was contemplating cancelling the order. I shouldn't have been worried though as by Monday evening the parcel had been dispatched and arrived on Wednesday morning. Everything that I had ordered was delivered, no issues with anything. Will be ordering again through Hamleys - my experience was fine. 1 star less than perfect due to the confusion the delivery updates was giving me over the weekend.

What a horrendously scary experience!!!
As a family we took Our nephew celebrating his 18 birthday.He has a severe disability, as well as autism.The experience was scary from start to finish.the amount of people at the entrance of the store ,trying to get in,and out,was dangerous.(There was not one member of staff from Hamleys,organizing a que system,as a matter of health and safety)when we got into the store,there was 2 members of staff,plus others either side of the entrance,promoting toys which added to the congestion).There was no organization at all,what made it so dangerous.God forbid if there was an emergency in there,you wouldn’t stand a chance of getting out.Hence why we got out of there as soon as possible.I know it’s a busy time of year,but you’d expect some sort of organization,AS A MATTER OF HEALTH AND SAFETY FOR CUSTOMERS AND CHILDREN.It totally ruined our first,and last experience in Hamleys.It just Proves the point,that these mega stores,only think of the money going into the tills,and not the safety of customers,most importantly CHILDREN(I seen many in tears)The manager of this store should be ashamed of themselves,and needs to get on a HEALTH AND SAFETY course IMMEDIATELY.

this store charges 60 pounds for a tiny,ugly and gimiky drone which charges for 2 HOURS AND ONLY LIGHTS up with no flying and NOOOO ONLY ABOIT 1 minute of non air-born service never EVER BUY FROM THIS DUMB STORE EVER AGAIN AND PLESE COPY MY EXACCCTTTT WORDS AGAIN EVERYONE!!!!!!!!

when i tried to contact on fb received an advert . Not hopeful.

Absolutely shocked at the quality and presentation of Paddington Bear. I was expecting it to be packaged in a Hamleys box or at the very least have a Hamleys label. it arrived just in a plastic bag. The hat didn't fit and he had a limp and couldn't stand straight. Totally unacceptable.

I have purchased from Hamleys store from 17th September 2023 and the product was defeated and complain so many times but not received any solution.My product is also with Hamleys store and they are not giving it also .
I am really very upset with Hamleys store Noida India.Don’t go there .Worst place.

@Bikesh Sagolshem
He is very nice he is good and well hospitality keep it up thanks

Visited Hamleys with my disabled daughter on Saturday and we took to the till 2 Disney Doorables - priced elsewhere around £7.99. I expected to pay around £20 at the till due to the 'experience' of Hamleys. We were charged £68!!! We left them at the till and the experience we had of Hamleys is that they are just a disappointing expensive rip off.

Slow to process orders compared to other toy stores. Courier delivered fine once they received from Hamleys. Compared to other toy stores e.g. Smyths, Amazon etc they have a long way to go to match up. I did receive the order of 2 x items although later than stated when I placed the order and I paid a delivery charge so I expected it on time. First time ordering from Hamleys because they had a sale item I wanted the other item I ordered I could have got from Amazon next day with free delivery. Most people shop online so they need to improve at pick and packing to match up to the standards of other toy stores.

I bought two of Hamley's own brand toys for my son while passing through St Pancras Station.

Both broke immediately, when fitting batteries, before my son could play with either.

Poorly made, overpriced rubbish.

I purchased a BEAR from Hamleys. It was not up to the standard of my previous purchase. I wrote a complaint, and Hamleys went full on to ensure customer satisfaction and sent me another bear. This replacement is the quality expected and is absolutely marvellous!

The website does not have live stock levels which is amazing for an organisation that describes itself as the best toy shop.
I chased my order after a week and was assured I was going to get all my items within a week.
A week later as no items had arrived I phoned and was told the order would be fulfilled.
I was told customer support staff are unaware of negative reviews so they live in their own little dreamworld.
A week later my order arrived, half had been cancelled.
Box was damaged but goods fine- customer service abysmal.

Ordered online, no order confirmation. Had to email to see if they had my order as after 10 days it had not arrived. I then got an order confirmation. Order finally arrived more than 2 weeks later with damaged items, thankfully fb online messages were answered quickly and refund was sent but I’ll never use again. Shocking really, a large company like this should have online ordering organized by now.