Shan was really helpful from start to finish, I threw a lot of questions Shan's way as it was my first time using some of the services. Really quick professional support that made the whole experience... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I have consistently found Michelle’s support from Customer Service to be attentive, prompt and, most of all, fuss-free. She is quick to respond, proactive and great with comms. Her support has been bo... もっと見る
企業が回答しました
Megan was so helpful, kept us informed and updated at every stage of the process and felt in safe hands :)
企業が回答しました
I recently rented another MacBook from HardSoft and, once again, the experience was excellent. Their products are top quality and the company is extremely reliable. What really stands out is how quick... もっと見る
企業が回答しました
企業情報
HardSoft - Devices for Teams について
当該企業による記述
With over 35 Years of experience, we are specialists in IT leasing. we are a One-Stop solution that offers expert advice on technology and financing.
We are Apple Authorised Resellers, Microsoft Silver Partners, Lenovo Trusted, HP Trusted and many more.
It's not just Macs we do, We also do 5G devices, iPhones, Microsoft Surface with 365 Solutions, Custom PCs and So Much More. Have a device you cant find? We will source it without a problem.
HardSoft Leasing Limited is our ‘banking’ arm that provides bespoke financing for HardSoft Computers or Devices for Teams. We’re not just a leasing company, nor are we just a supplier, we are a fully integrated solution.
Change, Continue or Cancel your Lease when you Flexi-Lease with HardSoft.
Its difficult to predict where your business is going. So you can Add, Switch, Return devices as your business needs change
We can provide your business with Support packages, Opex Friendly solutions, and can pre-deploy, configure and roll out devices to all team sizes. Whether you have 10, 100, or 10,000 members, Devices for Teams by HardSoft will be with you every step of the way.
Looking to only rent a device? We have you covered with our Pure Rental solution! or are you looking to help the environment a little more? why not Lease a pre-loved device?
If you are a Startup, Fintech or SME we can help you Scaleup with Devices, Support and Expert Guidance all the way.
We are Apple Authorised Resellers, Microsoft Silver Partners, Lenovo Trusted, HP Trusted and many more.
It's not just Macs we do, We also do 5G devices, iPhones, Microsoft Surface with 365 Solutions, Custom PCs and So Much More. Have a device you cant find? We will source it without a problem.
HardSoft Leasing Limited is our ‘banking’ arm that provides bespoke financing for HardSoft Computers or Devices for Teams. We’re not just a leasing company, nor are we just a supplier, we are a fully integrated solution.
Change, Continue or Cancel your Lease when you Flexi-Lease with HardSoft.
Its difficult to predict where your business is going. So you can Add, Switch, Return devices as your business needs change
We can provide your business with Support packages, Opex Friendly solutions, and can pre-deploy, configure and roll out devices to all team sizes. Whether you have 10, 100, or 10,000 members, Devices for Teams by HardSoft will be with you every step of the way.
Looking to only rent a device? We have you covered with our Pure Rental solution! or are you looking to help the environment a little more? why not Lease a pre-loved device?
If you are a Startup, Fintech or SME we can help you Scaleup with Devices, Support and Expert Guidance all the way.
連絡先
The Old Barn, CM21 9AE, Sawbridgeworth, 英国
- 020 7111 1643
- info@hardsoft.co.uk
- www.hardsoftcomputers.co.uk
4.9
優良
1559件のレビュー
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Regular clear communication
Regular clear communication. Prompt delivery and good instructions, all very professional.
2025年2月17日
自発的なレビュー
HardSoft - Devices for Teams からの回答
Thank you for your feedback! We’re delighted to hear that you appreciated our clear communication and prompt delivery. If you have any more questions or need further assistance, feel free to reach out. We’re here to help! 😊
Quick professional service
I had broken my charge cable, after contacting HardSoft the replacement was arranged straight away. Can't fault them!
2025年2月17日
自発的なレビュー
HardSoft - Devices for Teams からの回答
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our service. If you need any further assistance, don’t hesitate to reach out. We’re always here to help! 😊
HardSoft - Devices for Teams からの回答
Thank you so much for your kind words! We're thrilled to hear that you found our service helpful and fast. Your satisfaction is our top priority, and we look forward to assisting you again in the future! 😊
Sincere thanks to Danielle at Hardsoft…
Sincere thanks to Danielle at Hardsoft who helped me with a replacement for a faulty monitor. She made the entire process an easy one and handled everything perfectly. I've dealt with Hardsoft for a number of years now, and for sure, personnel like Danielle is the reason we keep going back. Thanks again.
2025年2月18日
自発的なレビュー
HardSoft - Devices for Teams からの回答
Thank you so much for your kind words! We’re thrilled to hear that Danielle was able to assist you so effectively with your monitor replacement. It’s wonderful to know that her dedication and professionalism have positively impacted your experience with Hardsoft. We truly appreciate your continued trust and loyalty over time. If you ever need further assistance, please don’t hesitate to reach out. Thanks again for your support!
We have leased our computer gear from…
We have leased our computer gear from HardSoft for well over a decade now and due to a recent issue, through no fault of theirs, they have proven to be the go-to company for tech hardware as the problem was resolved promptly and with professionalism.
A huge thank you to the entire team, from Steve the Sales Director right through to Danielle who arranged the return of the faulty gear.
I cannot recommend HardSoft highly enough, long may our relationship continue!
2025年2月18日
自発的なレビュー
HardSoft - Devices for Teams からの回答
Thank you so much for your kind words and for being a loyal customer for over a decade! We're thrilled to hear that our team, from Steve to Danielle, could assist you promptly and professionally. Your recommendation means the world to us, and we look forward to continuing our relationship for many more years to come. If you ever need anything, we're always here to help! 😊
Best regards, William from The HardSoft Team
HardSoft - Devices for Teams からの回答
Hi Zoe,
Thank you for the fantastic review! We're delighted to hear that Scott was able to fix your printer issue. Your positive feedback means a lot to us, and we're glad to know our team could help. If you need any further assistance, please don't hesitate to reach out.
Best regards,
William at Hardsoft
excellent service
2025年2月7日
自発的なレビュー
HardSoft - Devices for Teams からの回答
Hi Sara,
Thank you for writing a review, we appreciate your kind words and we are happy we could provide such a good service for you,
if anything occurs in the future please feel free to reach out to us,
Best Regards, William at HardSoft
Danielle was great
Danielle was great, very speedy repair that was well communicated :)
2025年2月10日
自発的なレビュー
HardSoft - Devices for Teams からの回答
Hi Rebecca,
Thank you so much for your wonderful review! We're thrilled to hear that Danielle provided you with a speedy and well-communicated repair. Your satisfaction is our top priority, and it's great to know that Danielle's efforts made a positive impact on your experience.
Best regards, William at Hardsoft
Very quick & seamless
2025年2月6日
自発的なレビュー
HardSoft - Devices for Teams からの回答
Thank you for your feedback Peter! We're glad to hear that you found our service very quick and seamless. If you have any other needs or questions, feel free to reach out. 😊
Great Service!
Michelle was very helpful and quick to respond to messages. The turn around time to get my laptop repaired was only a few days. Thanks again!
2025年2月6日
自発的なレビュー
HardSoft - Devices for Teams からの回答
Thank you for your fantastic review Phill! We're so pleased to hear that Michelle was helpful and quick to respond to your messages. It's great to know that we could get your laptop repaired in just a few days. Thanks again for your feedback, and if you need any further assistance, feel free to reach out! 😊
Thanks Tom!
As a returning customer I was confident that Hardsoft would be able to meet my needs. I was right! Tom Barnett stepped in and did the deal, delivering the equipment I needed on budget and in time. Thanks Tom!
2025年2月6日
HardSoft - Devices for Teams からの回答
Thank you for your wonderful feedback Simon! We're delighted to hear that, as a returning customer, you had confidence in Hardsoft to meet your needs. It's great to know that Tom was able to deliver the equipment on budget and on time. We'll be sure to pass along your thanks to Tom. If there's anything else we can assist you with, please don't hesitate to reach out. 😊
HardSoft - Devices for Teams からの回答
Thank you so much for your kind words! We're thrilled to hear that you found our process fast and efficient. Your words mean a lot to us, and we're glad we could provide you with a great experience. If you ever need anything else, please don't hesitate to reach out. 😊
Michelle is always super responsive and…
Michelle is always super responsive and helpful - an asset to the team!
2025年2月6日
自発的なレビュー
HardSoft - Devices for Teams からの回答
Thank you for your wonderful feedback Natasha! 🌟 We're thrilled to hear that Michelle has been super responsive and helpful. She truly is an asset to our team! If you need any further assistance, please don't hesitate to reach out. We appreciate your support and look forward to assisting you again! 😊
Very quick service
Very quick service, no messing around asking for useless information
2025年1月30日
自発的なレビュー
HardSoft - Devices for Teams からの回答
Thank you for your fantastic review QTMG! We're thrilled to hear that you appreciated our quick and efficient service. We always aim to get straight to the point and provide the best experience possible.
Highly responsive & helpful team
2024年12月12日
自発的なレビュー
HardSoft - Devices for Teams からの回答
Thank you so much for your kind words Hana! We're thrilled to hear that you found our team highly responsive and helpful. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. If you ever need further assistance, please don't hesitate to reach out. We're always here to help! 😊
Excellent service as always
Excellent service from Hardsoft as usual - have been using them for years. Can highly recommend them.
2025年2月3日
HardSoft - Devices for Teams からの回答
Thank you so much for your kind words Robert! We’re thrilled to hear that you’ve had consistently excellent service from Hardsoft over the years. Your recommendation means a lot to us, and we’re grateful for your continued trust and support.
Megan Roper - 5 star service
Megan Roper went above and beyond to help me out with my return. DPD kept scheduling orders and then not showing up, so she had to keep rescheduling them for me. She eventually set-up a manual delivery with a hardsoft driver Richard after we had both given up on DPD. She was patient even when I was annoyed, and gave a total 5 star service.
2025年1月24日
自発的なレビュー
HardSoft - Devices for Teams からの回答
Thank you for sharing your experience Cam! We're so glad to hear that Megan went above and beyond to assist you with your return. We appreciate your patience and are thrilled that Megan provided you with a 5-star service. We look forward to helping you again in the future! 😊
Thank you Michelle & HardSoft
Michelle was so helpful and efficient. Eveything was explained and arranged seamlessly. The laptop was returned quickly. A fantastic service, thank you.
2025年1月30日
自発的なレビュー
HardSoft - Devices for Teams からの回答
Thank you for your wonderful review Sarah! We're delighted to hear that Michelle provided such helpful and efficient service, ensuring everything was explained and arranged seamlessly. We're glad your laptop was returned quickly and that you had a fantastic experience with us. We look forward to serving you again! 😊
Hardsoft were super helpful when one of…
Hardsoft were super helpful when one of our laptops broke down they swiftly repaired it. Special shout out to Michelle Airley, who provided great customer service.
2025年1月28日
自発的なレビュー
HardSoft - Devices for Teams からの回答
Thank you so much for your fantastic review! We're thrilled to hear that our team at Hardsoft could assist you promptly when your laptop broke down. Michelle will be delighted to know that her customer service made a positive impact. If you need any further assistance, please don't hesitate to reach out. We're always here to help! 😊
Poor service from start to finish
The initial repair was done wrong where a US keyboard was added to the laptop and when I asked for another replacement the initial collection wasn't processed and when it was the wrong address was outlined. This left us with a very sub standard replacement much longer than we should
Not a good experience at all
2025年1月24日
自発的なレビュー
HardSoft - Devices for Teams からの回答
Dear Ian,
Thank you for sharing your feedback. We are deeply sorry for the inconvenience you experienced with our service. Your satisfaction is incredibly important to us, and we regret that we did not meet your expectations.
We have investigated and whilst this was a genuine mistake on behalf of our repair engineer we have taken steps to ensure this mistake can’t happen again.
We sincerely apologize for the incorrect keyboard installation and the subsequent issues with the replacement process. This is not the level of service we aim to provide and its actually very rare but your feedback is helkpful to us to ensure we constantly improve.
We do think you have had a poor experience so my Customer Care team will be intouch directly.
Thank you for your understanding and patience.
Best regards,
William B
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