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5぀星のうち4の評䟡

A breath of fresh air.the whole experience put me at ease ! After a negative experience at another ford garage . Kelan the service advisor was a pleasure to deal with ,kept me updated re the time my c... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

The staff dealt with the task in hand without any issues . The service staff and sales staff were very helpful at looking after my car from the day before the maintenance check ( Sunday ) until I pick... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

As always my experience has been 1st class, from my first contact by phone from Tommy Hodges who explained everything about my recall, dropped my car off handed my keys to Laura and when I returned... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

A big thank you Tommy and the whole team. They always give a helpful, friendly and efficient service. Worry and hassle free and in our opinion good honest value in every way. They all care about the c... もっず芋る

䌁業が回答したした

䌁業情報

  1. カヌディヌラヌ

圓該䌁業による蚘述

Haynes Ford are Kent's First Ford Dealer offering New and Used Car and Van Sales, Service and Parts since 1911.


連絡先

4.5

優良

TrustScore 5段階評䟡の4.5

318件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.5

すべおのレビュヌ

(318)

過去12か月のレビュヌ数: 70ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

Excellent customer services with a smile

Mark the used car salesman was so helpful and full of humour. He really listened to what we wanted and found us a really good car at a reasonable price.

2025幎8月24日
自発的なレビュヌ
Haynes Ford ロゎ

Haynes Ford からの回答

Great to hear Jackie and thank you for letting us know. Will ensure that this comment is passed back to Mark and his manager. We really appreciate the rating so thanks again for leaving it for us.

5぀星のうち5の評䟡

Very helpful and efficient

Quick, efficient and when my requested courtesy car hadn't been returned by a previous customer in time, they quickly arranged for another vehicle to get me back on the road asap. Thanks team, top job 😊

2025幎8月28日
自発的なレビュヌ
Haynes Ford ロゎ

Haynes Ford からの回答

Thanks James, really appreciate you leaving us such a great rating and comment.

5぀星のうち5の評䟡

Very Helpful

I am very happy with the service that Haynes provided at my recent visit. They were very helpful.

2025幎9月5日
自発的なレビュヌ
Haynes Ford ロゎ

Haynes Ford からの回答

Thank you for leaving us such a top rating and review, it is very much appreciated.

5぀星のうち5の評䟡

Very polite and friendly staff


Very polite and friendly staff efficiently delivering a good service. I had a very transparent appraisal of the fault on my vehicle and its repair costs.
Well done to all the staff at Haynes ad thank you

2025幎9月3日
自発的なレビュヌ
Haynes Ford ロゎ

Haynes Ford からの回答

Thanks Antony, appreciate your comments and rating, thanks for leaving it for us !

5぀星のうち3の評䟡

My car went in for a minor warranty


My car went in for a minor warranty issue, the car was in "all day" which I knew about however having dropped it at 07:30 am by 4pm id heard nothing and phoned to find it was finished with. I wonder how long it had been sat there for or whether I would have been called.

Improvement needed on updating customers

2025幎9月3日
自発的なレビュヌ
Haynes Ford ロゎ

Haynes Ford からの回答

Appreciate that feedback Ian and will ensure it is passed onto the team. It is unusual that you weren't updated during the course of the repair but will make sure we understand why on this occasion you weren't called or contacted in any way. Thanks for bringing it to our attention.

5぀星のうち5の評䟡

Friendly staff who took the appropriate


Friendly staff who took the appropriate notes for a small concern I had about my car, which was booked in for a service and MOT.

2025幎9月2日
自発的なレビュヌ
Haynes Ford ロゎ

Haynes Ford からの回答

Thank you Myra, its always good to hear that our team have been thorough and have listened and reacted. Thanks for your time in leaving us a rating and review, we really do appreciate it.

5぀星のうち5の評䟡

Service team

Service team always friendly and helpful,got a phone call to say car was ready,very good experience.

2025幎8月29日
自発的なレビュヌ
Haynes Ford ロゎ

Haynes Ford からの回答

Thank you Mick, reassuring to hear that we provide that experience for you. Appreciate your time in letting us know.

5぀星のうち5の評䟡

Car Service

Proficient and professional service.

2025幎8月29日
自発的なレビュヌ
Haynes Ford ロゎ

Haynes Ford からの回答

Thanks Anne, good to hear. Appreciate your review and rating, thanks again.

5぀星のうち5の評䟡

Dashcam installation

Dashcam installation, very efficient, good customer service.

2025幎8月27日
自発的なレビュヌ
Haynes Ford ロゎ

Haynes Ford からの回答

Thanks Steve, really appreciate your time in leaving us a review.

5぀星のうち4の評䟡

Ford Fiesta Service & MOT

Phoning the dealership was the easiest way to book a service and MOT, the online Ford booking system was just confusing.
The drop-off and collection went smoothly, the work carried out and billing was explained clearly, there was no need for additional work. The car had been washed which was good given the hosepipe ban.
Overall, I am satisfied with the work carried out.

2025幎8月26日
自発的なレビュヌ
Haynes Ford ロゎ

Haynes Ford からの回答

Thank you Andrew, we appreciate that feedback and am glad that our team were able to provide a smooth booking for you. We take onboard the comment about online processes and will ensure that it is passed back to Ford themselves.

5぀星のうち5の評䟡

Professional and competent.

Professional and competent.
Thanks Kamil

2025幎8月24日
自発的なレビュヌ
Haynes Ford ロゎ

Haynes Ford からの回答

Thank you Tim, will make sure Kamil and his manager are aware of your feedback. Appreciate your time in leaving it for us !

5぀星のうち5の評䟡

focus st line x

every thing was ok except that the car has twin horns but apparently the car only has one which is a bit of a disappointment for a almost top of the range car Laura at reception was very helpful

2025幎8月21日
自発的なレビュヌ
Haynes Ford ロゎ

Haynes Ford からの回答

Thank you for your comment and glad Laura was able to help you out. WIll make sure your feedback is passed on.

5぀星のうち5の評䟡

The service department desk

The service department desk
staff were very helpful and knowledgable.

2025幎8月21日
自発的なレビュヌ
Haynes Ford ロゎ

Haynes Ford からの回答

Thanks Gaye, really appreciate your rating and feedback, thank you !

5぀星のうち5の評䟡

Great service

I was able to drop the car off really early which helped greatly. I had phone calls all through the day updating me and it was ready to collect promptly. Even bought down to the car park for me. Particular thanks to Laura or Lauren (so sorry I couldn’t remember) at the desk who helped us.

2025幎8月19日
自発的なレビュヌ
Haynes Ford ロゎ

Haynes Ford からの回答

Thank you Margaret, appreciate your feedback and will make sure Laura is aware that you appreciated our communication.

5぀星のうち4の評䟡

Recall

made aware there was an recall for my car purchased in January.
arranged day, very easy
disappointed no courtsey car
had to get my sister to pick me up and take me back, while she was at work

2025幎8月18日
自発的なレビュヌ
Haynes Ford ロゎ

Haynes Ford からの回答

Hi Geoff, thanks for your review, rating and feedback, it is very kind of you to share.
We do have courtesy vehicles available at each of our sites, however they do get booked in advance and may require more of a wait before your appointment. Next time you need to book in with us make sure to mention it to the operator.

5぀星のうち5の評䟡

Excellent service as usual from Haynes

Excellent service from Kevin and Tommy who went out of their way to ensure I was completely satisfied with the works being carried out.

2025幎8月16日
自発的なレビュヌ
Haynes Ford ロゎ

Haynes Ford からの回答

Thanks Jonny for your time in leaving us such great feedback, we really do appreciate it.

5぀星のうち5の評䟡

Incredibly friendly

Incredibly friendly, helpful, and knowledgeable staff. A First Class Service experience delivered. Thank you.

2025幎8月16日
自発的なレビュヌ
Haynes Ford ロゎ

Haynes Ford からの回答

Thanks for such a lovely comment, we really do appreciate your time in leaving it for us.

5぀星のうち5の評䟡

I tried to book a replacement sun roof


I tried to book a replacement sun roof with Autoglass and Haynes in Canterbury, both of which were less than helpful. Haynes Ford Maidstone completed the job efficiently and i'm grateful to have my car back with an intact sunroof.

2025幎8月11日
自発的なレビュヌ
Haynes Ford ロゎ

Haynes Ford からの回答

Glad to hear that all was sorted in the end for you Mike, really appreciate your time in leaving us feedback and rating.

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