The young lady that delt with my husband and I was so helpful through the whole appointment.Making sure all our needs were met as being of the older generation we have a few issues.But she sorted ever... もっと見る
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I recently wanted to surprise my wife for our 20th wedding anniversary, so I visited Hays Travel in Basingstoke, and I’m so glad I did. Issy and the rest of the team were fantastic from start to fi... もっと見る
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The service was amazing from both ladies Andrea and Rhiannon x very professional. My questions were answered so very happy
We booked a cruise yesterday and were well served by Rhiannon & Suzanne. They took us through various options, confirmed that there was nothing relevant from Cunard in our designated time frame and we... もっと見る
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企業情報
当該企業による記述
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
連絡先
8 Old Basing Mall, RG21 7FB, Basingstoke Mall, 英国
- 01256581847
4.9
優良
449件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very helpful did a lot of research
Very helpful did a lot of research to fit in with what we wanted and pleased with the final holiday outcome
I also liked they will help me with further excursions on this holiday nearer the time
2025年12月3日
Hays Travel - Basingstoke Mall からの回答
Good Afternoon,
Thank you so much for your lovely review, we are truly thankful for the feedback.
We hope you have a wonderful trip!
Kind regards,
Hays Travel Basingstoke
Efficient, smooth.
My first visit was to meet Susanne who was extremely helpful, then met Jessica who booked everything smoothly and efficiently. Only disappointment was no mention of resort fees before actually sitting down and booking. On a 15k holiday it should have been cancelled.
2025年12月3日
Hays Travel - Basingstoke Mall からの回答
Good Afternoon Carole,
Thank you so much for your lovely review, we truly appreciate your feedback.
We hope you have a wonderful trip and look forward to assisting you with your future travel plans!
Kind regards,
Hays Travel Basingstoke
Suzanne was incredibly helpful and got…
Suzanne was incredibly helpful and got my flights for a great price! Would definitely recommend
2025年11月26日
Hays Travel - Basingstoke Mall からの回答
Good Morning Issy,
Thank you so much for your lovely review, we truly appreciate your feedback.
We hope you have a wonderful trip and look forward to assisting you with your future travel plans!
Kind regards,
Hays Travel Basingstoke
Friendly staff who were very efficient…
Friendly staff who were very efficient and attentive
2025年11月19日
Hays Travel - Basingstoke Mall からの回答
Good Morning,
Thank you so much for your lovely review. We truly appreciate your feedback.
Kind regards,
The Hays Travel Basingstoke Team
The young trainee was very patient
The young trainee was very patient, she explained all the options and was very helpful.
2025年11月16日
Hays Travel - Basingstoke Mall からの回答
Hi Brian,
Thank you so much for your lovely feedback! I’m really glad I could help and explain all the options clearly. I’m always happy to help!
Many thanks,
Rhiannon
Hays Travel - Basingstoke Mall からの回答
Thank you so much for your review and such kind words, I truly appreciate it! It was a pleasure serving you in store.
Wishing you the most magical holiday,
Milly + The Basingstoke Team
Hays Travel - Basingstoke Mall からの回答
Good Morning,
Thank you so much for your lovely review. We truly appreciate your feedback.
Kind regards,
The Hays Travel Basingstoke Team
A wonderful experience
A wonderful experience. The lady that took my booking was very helpful and guided me through the whole process. I wouldn't hesitate in going to hays again for my next holiday.
2025年11月7日
Hays Travel - Basingstoke Mall からの回答
Good Afternoon,
Thank you so much for your lovely review!
I’m so glad I could help you with your holiday — it was my pleasure. Your kind feedback really means a lot to me.
All the best,
Holly & Hays Travel Basingstoke Team
Holly’s customer service was fantastic
Customer service was fantastic, nothing was too much trouble. Holly was so supportive and helpful and made the booking process seamless, even with Disney having weird booking rules. Will absolutely book again through Hays. Thank you so much!
2025年11月5日
Hays Travel - Basingstoke Mall からの回答
Good Afternoon,
Thank you so much for your lovely message! I’m so glad I could help make your booking smooth and stress-free. It was such a pleasure helping you plan your trip, and i hope have fantastic holiday!
Holly & Hays Travel Basingstoke
Helpful and knowledgeable staff
All staff, especially Milly, were very polite, helpful and knowledgeable. We were able to select all parts of our holidays, making adjustments to enhance our trip, so we feel we have got a holiday tailored to our requirements
2025年10月30日
Hays Travel - Basingstoke Mall からの回答
Hi Alan,
I am so happy I could help you with your holiday, it was my pleasure! Thank you so much for your lovely feedback, it means a lot!
All the best,
Milly + The Basingstoke Team
Greeted promptly and cheerfully
Greeted promptly and cheerfully. Great service from Rhiannon and Issy.
2025年10月29日
Hays Travel - Basingstoke Mall からの回答
Hi David,
Thank you so much for the lovely review. Your feedback is greatly appreciated.
Thank you,
Rhiannon
Taking the time to explore our options…
Taking the time to explore our options on a two centre holiday
2025年10月22日
Hays Travel - Basingstoke Mall からの回答
Good Afternoon,
Thank you so much for your lovely review. We truly appreciate your feedback.
Kind regards,
Hays Travel Basingstoke
Suzanne was ready helpful and the…
Suzanne was ready helpful and the holiday was booked without fuss.
2025年10月24日
Hays Travel - Basingstoke Mall からの回答
Thank you so much for your kind words! We are delighted to hear that Suzanne’s experience and professionalism ensured your holiday was booked smoothly.
We hope you have a wonderful trip and look forward to assisting you with your future travel plans!
Holly & The Hays Travel Basingstoke Team
Hays Travel - Basingstoke Mall からの回答
Good morning,
Thank you so much for your lovely review, I really appreciate it!
We hope you have fantastic time on your holiday.
Milly & The Basingstoke Team
The young lady (Issy) that dealt with…
The young lady (Issy) that dealt with us was very polite, professional and could not have been more helpful
2025年10月21日
Hays Travel - Basingstoke Mall からの回答
Good morning,
Thank you so much for your lovely review, we really appreciate it!
We hope you have fantastic time on your holiday.
The Basingstoke Team
Wrong date
The staff were great, the service itself was great, unfortunately flights were booked a day later than I actually planned without me noticing at the time. It could have been a misunderstanding/mis-communication thing, but I will use Hays Travel again even if it was a few quid cheaper to book my flights online myself. With Hays I had actual human beings and the reassurance that I wasn't handing my money over to some scam website
2025年7月6日
Hays Travel - Basingstoke Mall からの回答
Thank you so much for taking the time to share your feedback. We’re really pleased to hear that you were happy with our team and the service you received. We’re sorry to learn there was an issue with the flight dates — we understand how frustrating that can be. It’s great to know that despite this, you still value the reassurance and personal service our staff provide. We truly appreciate your understanding and look forward to helping you with your next trip.
Kind regards,
The Hays Travel Team
Holiday consultant was very…
Holiday consultant was very knowledgeable.guided me through the booking process easily.
Although I had done quite a lot of researching before going into the shop.It was good to get reassurance that I was getting exactly what I wanted.Also advise on insurance was very helpful.
2025年10月11日
Hays Travel - Basingstoke Mall からの回答
Good morning,
Thanks so much for your positive review, we really appreciate it!
We can't wait to help for your next holiday.
The Basingstoke Team
Hays Travel - Basingstoke Mall からの回答
Good morning,
Thanks so much for your positive review, we really appreciate it!
We can't wait to help for your next holiday.
The Basingstoke Team
Our advisor was first rate
Our advisor was first rate . She listened carefully to our requirements and sorted out our flight perfectly .
She was patient and respectful , kind and friendly and understood my wife’s fear of flying and gave wise advice . Thank you
2025年10月16日
Hays Travel - Basingstoke Mall からの回答
Thank you so much for your lovely review, we really appreciate your feedback!
The Basingstoke Team
Always a delight to deal with the staff…
Always a delight to deal with the staff in branch.
2025年10月15日
Hays Travel - Basingstoke Mall からの回答
Good afternoon,
Thank you so much for your lovely review.
I hope you have a wonderful holiday!
Jessica
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