I always book my own travel, but decided to go 'old school' again, and am so glad I did. Dora was my Agent and because I am time poor we did a bit thru' email. I gave her criteria and she came up with... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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As always our regular travel agent Gemma at the bury st Edmund’s. Branch booked our holidays for us as she has done for quite a few years now, even if she is not available we get fantastic service fr... もっと見る
企業が回答しました
Jemma guided us through the process with great support and product knowledge going the extra mile to complete our transactions even though it went beyond her scheduled hours. Excellent service
企業が回答しました
The service provided by your staff was exceptional, in particular the efforts of Dora. We have used your company for many years and you never disappoint.
企業情報
当該企業による記述
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
連絡先
43b Cornhill bury, IP33 1DX, Bury St Edmunds, 英国
- 01284606559
5.0
優良
834件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Always fab service from Gemma
Always fab service from Gemma. She is the reason we always book with Hays. Always gives us the holiday we request and goes the extra mile
2026年1月18日
Hays Travel - Bury St Edmunds からの回答
Thank you for leaving a kind review!
Gemma was very knowledgeable about the…
Gemma was very knowledgeable about the hotels in the areas we were looking at and were able to find just the holiday to suit us. It was a very pleasant and positive outcome. We pass on our thanks to Gemma.
2026年1月16日
Hays Travel - Bury St Edmunds からの回答
Thank you for leaving a kind review!
Very friendly and pleasant reception
Very friendly and pleasant reception. Katie handled our requests without issue.
2026年1月15日
Hays Travel - Bury St Edmunds からの回答
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First time using a travel agent
First time using a travel agent and was amazed how quick and easy it was. Everything was explained to me each step of the way. Very friendly and knowledgeable staff. Will definitely use again for my next holiday.
2026年1月14日
Hays Travel - Bury St Edmunds からの回答
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Brilliant Service
We phoned Sunday morning and spoke to Grace and told her what we would like.
She came back to us very quickly with all the details and we booked it there and then.
Really wonderful
2026年1月12日
Hays Travel - Bury St Edmunds からの回答
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Gemma as usual was very helpful and we…
Gemma as usual was very helpful and we now have our holiday booked, many thanks Gemma
2026年1月10日
Hays Travel - Bury St Edmunds からの回答
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Great help as usual
As usual. We received knowledgeable helpful advice. Great service from the team
2025年12月18日
Hays Travel - Bury St Edmunds からの回答
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Excellent customer service
Excellent customer service. Very knowledgeable and spent a lot of time researching various options. Great experience, thank you very much!👍
2025年12月13日
Hays Travel - Bury St Edmunds からの回答
Thank you for your comments - I hope you have a great time !
Personal service…
We were guided by Grace with sound advice and lots of knowledge - very good experience.
2025年12月2日
Hays Travel - Bury St Edmunds からの回答
Thank you for leaving a kind review!
Hays Travel - Bury St Edmunds からの回答
Thank you for leaving a kind review!
Helpful, personal service
The young lady went out of her way to help me book my trip with personal experience of Paris and local transport tips. I would not have managed to organise everything just with the Internet and really appreciated her guiding me through the booking. I will be back.
2025年11月30日
Hays Travel - Bury St Edmunds からの回答
Thank you for your lovely feedback! We hope you have a great trip :)
No Stress
Julie was very helpful with all my requests regarding my booking making things much easier for me for which I am very grateful
2025年11月30日
Hays Travel - Bury St Edmunds からの回答
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I think your great
2025年11月28日
Hays Travel - Bury St Edmunds からの回答
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Short break holiday to Amersterdam
expert knowledge of giving us exactly what wanted.well done Katey.
2025年11月27日
Hays Travel - Bury St Edmunds からの回答
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Very pleased with the service
Very pleased with the service. Katie was excellent detailing a number of different options for us , relating to both cruise dates as well as cabins.
2025年11月27日
Hays Travel - Bury St Edmunds からの回答
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Great customer service
Great customer service! Very friendly and helpful staff. Thank you.
2025年11月27日
Hays Travel - Bury St Edmunds からの回答
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Hays Travel - Bury St Edmunds からの回答
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We were able to book the holiday on the…
We were able to book the holiday on the date we wanted with a discount for Black Friday from Titan. Staff were knowledgeable, helpful, professional and friendly.
2025年11月15日
Hays Travel - Bury St Edmunds からの回答
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Hays Travel - Bury St Edmunds からの回答
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Excellent friendly
Excellent friendly, patient and knowledgeable service, Nothing was too much trouble
2025年11月8日
Hays Travel - Bury St Edmunds からの回答
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