We went into Hayes travel in Chester to find out about a potential Cruise holiday. We are complete novices when it comes to cruise holidays so wanted some advice and guidance to avoid making a mistake... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Listened to what we were asking for considered our age and disabilities checked everything for us felt like we could trust her to find us a holiday and she did.
企業が回答しました
We were renewing our insurance with Hays using Rush Insurance. Sanem managed the process for us making it very easy. Thank you Sanem
企業が回答しました
I always prefer to sit and chat with a real human being rather than talking to a robot over the internet. The Hays staff in Chester are always exceptionally friendly, very pleasant and professional... もっと見る
企業が回答しました
企業情報
当該企業による記述
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
連絡先
9 Bridge Street, CH1 1NG, Chester City, 英国
- 01244 456786
4.9
優良
818件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Hays Travel - Chester からの回答
Thank you so much for your lovely review Lisa!
Team Chester
Real people
It’s so pleasing these days to have a face to face meeting and to find someone who is genuinely interested in your requests.
2026年7月30日
Hays Travel - Chester からの回答
Mrs Maureen Smith,
Thank you for your wonderful feedback! We are so pleased to hear that you appreciated our face-to-face meeting and felt our team was genuinely interested in your requests.
Kind Regards
Hays Travel
Hays Travel - Chester からの回答
Dr K R Gowers,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team to be knowledgeable, helpful, and friendly. Your kind words are greatly appreciated.
Kind Regards
Hays Travel
We were renewing our insurance with…
We were renewing our insurance with Hays using Rush Insurance. Sanem managed the process for us making it very easy. Thank you Sanem
2026年7月21日
Hays Travel - Chester からの回答
Colin Jones,
Thank you for your wonderful review! We are so pleased to hear that the insurance renewal process was made easy for you. We appreciate your kind words.
Kind Regards
Hays Travel
Staff were all friendly and keen to…
Staff were all friendly and keen to help.
Even after a computer glitch they managed to book just what we wanted
2026年7月29日
Hays Travel - Chester からの回答
Carol Story,
Thank you for your fantastic 5-star review! We are so pleased to hear that our team was friendly and helpful, and that we could overcome any technical difficulties to book exactly what you wanted. We truly appreciate your kind words!
Kind Regards
Hays Travel
Considered our age and disabilities
Listened to what we were asking for considered our age and disabilities checked everything for us felt like we could trust her to find us a holiday and she did.
2026年7月29日
Hays Travel - Chester からの回答
Mrs Jennifer wellings,
Thank you so much for your wonderful feedback! We are so pleased to hear that we were able to find the perfect holiday for you by understanding your needs.
Kind Regards
Hays Travel
Hays Travel - Chester からの回答
THANK YOU FOR BOOKING AND LEAVING US THIS FAB REVIEW, TEAM CHESTER
Very helpful/friendly staff when…
Very helpful/friendly staff when visiting the travel agent and also on the phone from finding us the right holiday to making the booking
2026年7月26日
Hays Travel - Chester からの回答
Thank you so much for booking with us and appreciate this lovely review. Team Chester
Booked our first cruise helped by Nicola
We went into Hayes travel in Chester to find out about a potential Cruise holiday. We are complete novices when it comes to cruise holidays so wanted some advice and guidance to avoid making a mistake and booking something we later regretted. We were looked after wonderfully by Nicola, she took her time, explained everything clearly and was more than happy to go over the same options and suggestions and answer all of our random questions! She really made the whole process enjoyable and we have booked and left the shop feeling excited and reassured that we know pretty much everything we need to and have booked ourselves the most suitable options for our first cruise. Great service.
2026年7月25日
Hays Travel - Chester からの回答
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience with us. It's fantastic to know that our team was able to help you find the perfect cruise and that you appreciated their knowledge and helpfulness. We hope you have an amazing trip!
Kind Regards
Hays Travel
Good ideas with a smile
Good ideas with a smile. No rush and we have booked what we wanted.
2026年7月25日
Hays Travel - Chester からの回答
Thank you for your wonderful review! We are so pleased to hear that you had a positive experience and were able to book exactly what you wanted without feeling rushed.
Kind Regards
Hays Travel
So easy and enjoyable to book with…
So easy and enjoyable to book with Hayes Travel again. Ruby is always so pleasant and helpful. All the staff are friendly and knowledgeable -thank you!
2026年7月22日
Hays Travel - Chester からの回答
Thank you so much for your wonderful feedback! We are delighted to hear that booking with us was so easy and enjoyable. We appreciate your kind words about our friendly and knowledgeable staff.
Kind Regards
Hays Travel
Hays Travel - Chester からの回答
We are so pleased to hear that you received such first-class service! Thank you for sharing your positive experience with us.
Kind Regards
Hays Travel
Outstanding
Sanem (Hope I spelled this correctly, a Turkish lady) was brilliant. Quick, understanding and charming. Got a good deal on a great holiday.
Thank you.
James
2026年7月21日
Hays Travel - Chester からの回答
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member was quick, understanding, and charming, and helped you find a great deal on your holiday. We appreciate your kind words.
Kind Regards
Hays Travel
Fabulous service as always
Fabulous service as always.
3rd year booking our holidays with Hays, wouldn't do it any other way.
2026年7月12日
Hays Travel - Chester からの回答
Thank you for your wonderful review! We are so pleased to hear that you consistently receive fabulous service and continue to book your holidays with us. We truly appreciate your loyalty.
Kind Regards
Hays Travel
All of the team were really…
All of the team were really knowledgeable and helpful with a special mention for Nichola, Sanem, Ruby and Brad when I went into the Chester City Branch to enquire about and book my holiday.
2026年7月18日
Hays Travel - Chester からの回答
Thank you so much for your lovely review, we are so glad to have got something booked for you :)
Team Chester
Louise was excellent very efficient as…
Louise was excellent very efficient as always in dealing with our requirements
2026年7月16日
Hays Travel - Chester からの回答
Thank you so much for taking time to give us this lovely review and booking with us, Team Chester
Chester branch always provide 5*…
Chester branch always provide 5* service. I have used them regularly over the past 2 years and they have always produced the best holidays! Thank you to the team.
2026年7月17日
Hays Travel - Chester からの回答
Many thanks for this lovely review and booking with us again yet another fabulous adventure :)
Chester Team
Hays Travel - Chester からの回答
Many thanks for taking time to leave us this review and booking with us. Team Chester
Staff are always so friendly and professional.
I always prefer to sit and chat with a real human being rather than talking to a robot over the internet.
The Hays staff in Chester are always exceptionally friendly, very pleasant and professionally helpful.
…and the tea is good too. ☕️
2026年7月14日
Hays Travel - Chester からの回答
Thank you for your lovely review! We are so pleased to hear you value our customer service and enjoy visiting our branch. We look forward to helping you with future holidays!
Kind Regards
Hays Travel
gentleman called liam 10/10
Was looked after by a gentleman called liam and he was amazing! It was my first time booking through an agency and he made it so easy
10/10
2026年7月15日
Hays Travel - Chester からの回答
Thank you for your wonderful feedback! We are so pleased to hear that your first booking experience with us was easy and that you received amazing service.
Kind Regards
Hays Travel
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。