The travel adviser, Chloe, couldn't have been more helpful. She looked at numerous options with us and explained everything we needed to know, such as location of hotel, proximity to popular tourist... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The travel agent , Chloe in the Durham City branch was excellent. I was asking for a last minute booking for a British Isles coastal cruise which proved to be fully booked. She used her own initiative... もっと見る
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Hays Travel Durham is my go to branch when booking holidays. I contacted Ashleigh, branch manager, with some options and dates and prices were given quickly and clearly. When the decision was made... もっと見る
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Louise was very helpful in helping us choose our hotel in Jersey, book flights and airport parking. She also helped us technophobes download the app and made everything seem relatively straightforward... もっと見る
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企業情報
当該企業による記述
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
連絡先
1-4 North Road, DH1 4SH, Durham, 英国
- 0191 3847690
5.0
優良
1169件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Louise and Ava where so helpful and…
Louise and Ava where so helpful and patient finding me a holiday as I had no idea what I wanted.
2026年3月6日
Hays Travel - Durham からの回答
We appreciate your kind words! We are so glad we could help you find the perfect holiday. We hope that you have a lovely holiday. Thanks Louise & Ava :)
Helpful advice and great satsifaction.
I am delighted by the service given. Cara seems to know what we want before we do---she can read our thought process and understands the kind of people she is helping.
2026年3月4日
Hays Travel - Durham からの回答
We are so happy to hear that you are delighted with the service you received! It's great to know that we understood your needs so well. Thank you for your feedback. It is always a pleasure to book your holidays. Thanks Cara :)
Hays Travel - Durham からの回答
Thank you for taking the time to leave some lovely feedback, i hope you have a wonderful time. Thanks Louise :-)
Hays Travel - Durham からの回答
Thank you for leaving such lovely feedback. I am glad we could get you all booked up! It will come around in no time! Thanks, Lily :-)
Excellent Customer Service
Cara was very knowledgeable and went out of her way to make sure we chose the right holiday/hotel
2026年2月24日
Hays Travel - Durham からの回答
Thank you for taking the time to leave feedback, we appreciate it! I hope you have a fab holiday. Thanks, Cara:-)
We were very happy with the service we…
We were very happy with the service we received. Did not feel rushed and were given plenty of options for our proposed holiday.
2026年2月25日
Hays Travel - Durham からの回答
Thank you for leaving the time to leave such a lovely review! We appreciate your feed back and hope you have the best time! Thanks, Ashleigh :-)
Riviera trip
We phoned Ashleigh, manager at Durham branch to book our Riviera trip. We have dealt with Ashleigh before and,as ever, she was polite,professional and knowledgeable about the holiday we were interested in. She asked us questions to ensure this was the right holiday for us and we understood every aspect of the trip. A pleasure to deal with and an absolute asset to Hay's
2026年3月4日
Hays Travel - Durham からの回答
Thank you for your lovely comments and thank you for booking with me again, I really appreciate it! Hope you are looking forward to your well deserved trip, Thanks Ashleigh :-)
Very friendly helpful service
Very friendly helpful service, I knew which holiday I wanted and that’s what I got for the price I wanted, no pressure to pay for extras
2026年3月3日
Hays Travel - Durham からの回答
Thank you for taking the time to leave such a lovely review, i hope you have an amazing time. Thanks Cara :-)
Hays Travel - Durham からの回答
Thank you for taking the time to review my service, Hope you are looking forward to your holiday.
Thanks Cara
Friendly and very helpful member of…
Friendly and very helpful member of staff. Her customer service was First class. Nothing was a bother to her when l was wanting lots of prices and information on different cruises. I always find all the staff in Durham Hays travel to be fantastic.
2026年3月1日
Hays Travel - Durham からの回答
Thank you for taking time to leave such lovely feedback. I hope you have a fantastic time on your cruise.
Thanks Ava :-)
Hays Travel - Durham からの回答
I appreciate you sharing your experience. I hope you have a fantastic time in Majorca.
Thanks Charlotte :-)
Very knowledgable and pleasant.
2026年2月21日
Hays Travel - Durham からの回答
Thank you for taking the time to leave such a nice review, i hope you have a lovely time. Thanks Ashleigh
Double check before you pay
Able to book holiday reasonably easily, but it wasn't made clear to me who the travel company was. Thought we were traveling with Jet2, when in fact it's going to be easy jet
2026年2月20日
Hays Travel - Durham からの回答
Thank you for your feedback.
I know this was discussed on the phone earlier in the week and we would like to apologise again if there has been any miscommunication.
All details were read back and re capped, and highlighted on the paperwork including the extra discounts you received with Easy jet on the day.
Once again, please accept our apologises if you felt this was not the case.
Kind regards
Ava
Hays Travel - Durham からの回答
Thank you for your feedback and for booking with us again! Hope you are looking forward to your cruise! Thanks Charlotte :-)
Very friendly and helpful
Very friendly and helpful - took away all my worries and doubts about booking a holiday
2026年2月24日
Hays Travel - Durham からの回答
Thank you for taking the time to review my service hope your looking forward to your holiday. Thanks Cara :-)
Holiday booking
Very efficient searching and competitive pricing during the booking process.
2026年2月24日
Hays Travel - Durham からの回答
Thank you for taking the time to leave feedback, Hope you are excited for your trip! Thanks Chloe :-)
Lily was very help and sorted out an…
Lily was very help and sorted out an existing booking plus booked another one.
2026年2月24日
Hays Travel - Durham からの回答
Thank you for taking the time to review my service! Hope you are looking forward to your trip! Thanks Lily :-)
Very helpful staff
2026年2月24日
Hays Travel - Durham からの回答
Thank you so much for taking time to review my service, hope you are looking forward to your holiday. Thanks Ashleigh :-)
Hays Travel - Durham からの回答
Thank you for taking the time to leave such a nice review, we appreciate your feedback! The trip you have planned will be amazing! Thanks, Chloe :)
Hays Travel - Durham からの回答
Thank you for leaving the time to leave such a lovely review! We hope you enjoy you trip, it will be fab! Thanks, Chloe :)
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