We looked at this cruise for a long time and went in just two weeks before departure to book. Nadia was so helpful and went above and beyond to get us a great cabin. Sadly, due to family circumstances... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Erin, the Hay's representative who attended to us, was very helpful and knowledgeable. Although she hadn't personally visited the place we were thinking about, she was able to give us informati... もっと見る
From my first contact with Nadia all communications were first class,she managed to organise our family holiday of 12 of us to turkey.we were given many option and her knowledge was second to none .Th... もっと見る
企業が回答しました
Staff are always helpful, friendly and professional. All our holidays since holidays have been with Hays Inverness. Nadia Just stopped to say hi and got us out second booking in 6 months with a plea... もっと見る
企業が回答しました
企業情報
当該企業による記述
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
連絡先
13 Ingles St, IV1 1HN, Inverness, 英国
- 01463 897 880
4.9
優良
965件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very helpful staff .were able to match…
Very helpful staff .were able to match the online price.
2026年7月30日
Hays Travel - Inverness からの回答
Hello Ann,
I'm glad we were able to get you all booked up! Thanks for your positive feedback. :)
Hays Travel Inverness
Staff helpful and responsive.
Staff helpful and polite and solved a problem for us quickly and satsifactorily.
2026年7月13日
Hays Travel - Inverness からの回答
Hello Christopher,
We are glad to hear you found our team helpful and polite. Your review is much appreciated! :)
Hays Travel Inverness
Hays Travel - Inverness からの回答
Hi Joyce,
We are so pleased to hear that you found our team to be friendly and helpful. We appreciate your feedback :)
Staff were excellent and experienced
Staff were excellent and experienced
I was given all the advice I required to to arrange my trip
I can’t thank them enough for the time and patience given
2026年7月26日
Hays Travel - Inverness からの回答
Hi James :)
So glad we managed to get you all booked up!
Nadia :)
Hays Travel - Inverness からの回答
Thank you for your kind review about Fiona.
An efficient and pleasant visit
An efficient and pleasant visit
Hays. Staff very polite and friendly. And understanding customers needs. Elana was extremely helpful.
2026年7月24日
Hays Travel - Inverness からの回答
Hi Stuart :)
Thank you for the feedback! Glad we managed to get you all booked up!
Elana
Hays Travel - Inverness からの回答
Hi Angela,
Thank you for your feedback. We are so pleased to hear that our team provided you with such helpful and professional service.
Samantha :)
The agent Elena was extremely helpful…
The agent Elena was extremely helpful and met all our needs. Nothing was too much trouble and we would certainly consider using Hay's again.
2026年7月17日
Hays Travel - Inverness からの回答
Thank you for the feedback Mr Macpherson. Delighted we could get you all booked up! Have a fantastic trip.
Hays Travel - Inverness からの回答
Thank you for your lovely comments. Team Inverness
Fiona @ Hays Travel in Inverness was…
Fiona @ Hays Travel in Inverness was very helpful and couldn’t do enough for us to help find a holiday for all our needs …
2026年7月20日
Hays Travel - Inverness からの回答
Thank you for your wonderful review! We are so pleased to hear that Fiona was so helpful in finding the perfect holiday to meet all your needs. We appreciate your kind words.
The person who dealt with my booking…
The person who dealt with my booking was fine but it was only later on I found out that my request for child seats in the transport was only a request and not confirmed. This was never explained. The company Holiday Extras, then sub contracted to Prime Line who were very unhelpful and difficult to deal with.
I fed this back to the shop when I returned from my trip but they also seemed uninterested.
I will not be visiting Hays again.
2026年5月21日
Hays Travel - Inverness からの回答
Daniel Muschate,
Thank you for taking the time to share your feedback regarding your recent booking and travel experience. We sincerely apologise that the arrangements for child seats were not clearly communicated as a request rather than a confirmation, leading to frustration. We are also sorry to hear about your difficulties with the subcontracted company and that your feedback in-store was not met with the attention it deserved. We understand your disappointment and regret that this experience has led you to not wish to visit us again.
Kind Regards
Nadia
Hays Travel - Inverness からの回答
Thank you for your kind feedback Team Inverness
Always use Inglus Street branch
Always use Inglus Street branch. Booked through Nadia this time who as always is friendly, knowledgeable and efficient and got best deal for us for end September 2026 for 10 days. Last holiday to same destination in June 26 with Jet2 booked efficiently by Hays but room was not what we'd booked when we got there! Jet2 Rep told hotel we hadn't booked what we said we had so disappointed in Jet2 when checking with Hays we had booked what we asked for paying just short of £3,000 for 10 nights so flying with different airline this time. Hotel were very nice about wrong room and after one night luckily we got upgrade but if they'd no rooms available we couldn't have stayed in the allocated room as it was basically a storage room and smelt awful, think possibly overbooked and we got the dregs, such a shame as room we got reallocated to and was what we booked was perfect, smelt great and very clean, hotel as a whole and staff were brilliant - Jet2 let us down
2026年6月6日
Hays Travel - Inverness からの回答
It's wonderful to hear that you consistently have such positive experiences with our team, and that you received excellent service for your upcoming trip. We're truly sorry to learn about the issues you encountered with your room on your previous holiday, despite our efforts to secure what you requested. We appreciate you sharing this feedback. Team Inverness
Hays Travel - Inverness からの回答
Thank you for your lovely feedback. Team Inverness
Nadia was excellent
Nadia was excellent. She covered everything that we asked her and we got our holiday booked quickly. We will definitely return to hays travel for our next holiday.
2026年7月15日
Hays Travel - Inverness からの回答
Hi Charlie.
Thank you for the amazing feedback! Delighted to get you all booked up.
Nadia
Hays Travel - Inverness からの回答
Hello Ruth,
Thank you so much for the great feedback! I'm glad I was able to find your perfect holiday!
Many Thanks,
Nadia
Great service once again from Elana and…
Great service once again from Elana and Nadia. Thank you so much!! Can’t wait to go.
2026年7月5日
Hays Travel - Inverness からの回答
Hi Lynn
Thanks for the great feedback, always a pleasure :)
Nadia & Elana
Staff very helpful and experienced.Not…
Staff very helpful and experienced.Not pushy. Able to recommend hotels and things to see and do. Have booked with Hays before and will again.
2026年7月13日
Hays Travel - Inverness からの回答
Hi Duncan
Thanks for the great feedback, have a great time away :)
Nadia
Samantha’s was so helpful and…
Samantha’s was so helpful and knowledgeable,made our booking so much easier,friendly and helpful in every way.thanks you
2026年7月12日
Hays Travel - Inverness からの回答
Allison ,
Thank you for your wonderful feedback! We are so pleased to hear that your booking process was made easier and that you found our service helpful and friendly.
Kind Regards
Sam
The Staff are very friendly and always…
The Staff are very friendly and always happy to help & give advice on any queries you might have
2026年7月5日
Hays Travel - Inverness からの回答
Hi Graham
Thank you for your great feedback, happy to help anytime
Best wishes
Elana
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