We've used Hays Travel in Longton a few times now . The staff are always helpful ... and patient with us!!! Nothing is too much trouble, they answer so many questions for us, so we always feel conf... もっと見る
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Chloe was very helpful and patient..especially as my husband had many stipulations. Eventually she found the perfect holiday for us . Our first sun holiday abroad in 9 years..so we're especially lo... もっと見る
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The travel guide had a good insight to what I wanted out of the holiday and was able to advise where to stop and what to access to make the most of my stay Alayna personally recommended to buy attra... もっと見る
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Alex Whittaker and staff were superb every thing was organised and explained helped to sort out extra legroom seats ,hotels with breakfast explained their location and why they picked them overall a... もっと見る
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企業情報
当該企業による記述
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
連絡先
Unit 55 Longton Exchange, ST3 2NS, Longton, 英国
- 01782692861
4.9
優良
697件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Me and partner made a visit to price…
Me and partner made a visit to price match a holiday.with a sales technique that wos to say a holiday had increased .and had not increased from another travel agent.just to get a sale.and tonight my partner had a phone call from a manager hays travel with a attitude which I had unfortunately to here .I have been management before but not with that attitude.i would grateful if some one from hays travel would contact in management some one higher than the manager that rang my partner.
2026年1月4日
自発的なレビュー
Hays Travel - Longton からの回答
Hello, thank you for taking the time to review our service. I am sorry to hear you were not happy with the call from our Manager, we take feedback on board, to ensure we offer the best service every time.
I can see you selected "No" to contact, is on of our senior managers able to contact you at a convenient time to discuss this further?
Once again thank you
Hays Travel Longton
Excellent service from Lisa.
Searched for days on different travel platforms but could not find anything suitable. Called in Hays on sat 30th Jan and a lady called Lisa I think her surname Simpson. She found me the best all inclusive holiday for our family, nothing was too much trouble and even called me once booked to make sure I was happy with everything. Highly recommended and will definitely be back.
2026年2月1日
Hays Travel - Longton からの回答
Natalie Wilson,
We're happy to hear that we could find the best holiday option for you all! We're glad that nothing was too much trouble and that you were happy with our follow-up. We appreciate your recommendation and look forward to your return.
Hays Travel
Very good experience.
Travel agent was very pleasant, knowledgeable and clearly enjoyed finding our best fit for a city break. Three ladies are heading to Rome.
2026年2月1日
Hays Travel - Longton からの回答
We're happy to hear that our agent was so helpful in planning your city break! We hope you and the ladies have a fantastic trip to Rome.
First time booking
Friendly staff made you feel welcome extremely helpful and we were really well informed
Michaela was very professional and made us both relaxed and the experience was brilliant
2026年1月30日
Hays Travel - Longton からの回答
We appreciate you taking the time to share your experience. We're so glad to hear that our team made you feel welcome and well-informed, ensuring a brilliant experience.
Professional And Friendly
Booked my holiday in 15 minutes, with professional and friendly assistance from Alayna 🙂
2026年1月27日
Hays Travel - Longton からの回答
We're happy to hear that you found our assistance professional and friendly and that you booked your holiday quickly. Thanks for your feedback.
Very helpful to elderly people who are…
Very helpful to elderly people who are technophobe. Special thank you to Alana.
2026年1月27日
Hays Travel - Longton からの回答
Thank you for leaving us a review! We appreciate your kind words. We are so glad we could assist and make technology easier for you.
I always try and book my holidays with…
I always try and book my holidays with Lisa she’s friendly and always comes up with what you want at the right price great customer service ! Team Longton are the best
2026年1月26日
Hays Travel - Longton からの回答
We're happy to hear that you consistently receive great customer service and are a fan of our manger lisa! and find the perfect holiday at the right price. Thank you for your lovely review!
Alex and lisa were brilliant and made…
Alex and lisa were brilliant and made it enjoyable while booking our holiday would definitely go there again
2026年1月25日
Hays Travel - Longton からの回答
We are so happy that booking your holiday was enjoyable. We look forward to seeing you again for your future travel plans.
Team longton
Mickie the superstar
Mickie was an absolute star...she was really patient..we weren't sure where we wanted to go and had only limited dates and budget but she found us a really great holiday for longer than we expected and 4 star too...will always go back to Hays travel Longton
2026年1月24日
Hays Travel - Longton からの回答
We appreciate you sharing your experience. We're so happy to hear that you received great service and found a fantastic holiday within your budget and dates. We look forward to assisting you again at Hays Travel Longton!
Hays Travel were brilliant We had a…
Hays Travel were brilliant We had a girl called Micky and she found us a lovely holiday she was very friendly and efficient 😄
2026年1月23日
Hays Travel - Longton からの回答
happy to hear that you had such a positive experience with our team! We appreciate you taking the time to leave us such lovely feedback regarding your holiday.
Alex was lovely
Alex was lovely, she was very patient with us helping to find the holiday we wanted
2026年1月17日
Hays Travel - Longton からの回答
We appreciate you taking the time to leave us a review. We are so happy we could help you find the holiday you wanted with patient service, Alex is over the moon with your review
Alex was fantastic she helps us
Alex was fantastic she helps us. Tremendous by finding out about a walk shower and ground floor if I had to score out of ten she would get ten
2026年1月22日
Hays Travel - Longton からの回答
Hi Brian,
Thank you for your kind comments, we hope to see you again soon!
Thanks
Alex
Our travel agent Lisa was very helpful…
Our travel agent Lisa was very helpful , she compared prices and flight times etc to help us to purchase the most suitable ones. She also emailed our hotel to request our desired rooms.
2026年1月15日
Hays Travel - Longton からの回答
Hi Andrea,
Thank you for your comments, we are so glad you were happy with our service in branch and we can't wait to see you again soon!
Thanks
Lisa
Excellent customer servic
Lisa was amazing she went through absolutely everything to get us our upcoming holiday. Nothing was too much trouble even checking the weather and Google maps. Fabulous customer service. Thank you
2026年1月17日
Hays Travel - Longton からの回答
We are so happy to hear about the wonderful service you received! It's great to know that the attention to detail made planning your holiday special. Thank you for your feedback.
Team longton
Very good experience
Never booked through travel agents before. Always booked online direct. I must say this was a far better experience. Chloe @Longton branch was our advisor. She was so knowledgeable within no time at all she found our perfect fit holiday for our needs. We didn't feel pressured or rushed even though it was the very busy weeks of January and there was people waiting. Looking forward to our holiday now. Thank you so much.
2026年1月10日
Hays Travel - Longton からの回答
We're happy to hear that you had a far better experience booking with us than booking online. It's great to know that Chloe found you the perfect holiday without any pressure. Thank you so much for your lovely feedback! - Team longton
Brilliant staff.
2026年1月17日
Hays Travel - Longton からの回答
thank you so much for writing a review! Mikki is so happy you found her service so good! - Team Longton
Very knowledgeable
Very knowledgeable. Took time to understand what we wanted from our holidays. Made sure to find us the best deals. Very friendly and helpful. A great experience overall.
2026年1月11日
Hays Travel - Longton からの回答
We're happy to hear that you found us knowledgeable and helpful in planning your holidays. It's great we could find the best deals for you. Thank you for your review!
Team Longton
Thank you for all you advise when…
Thank you for all you advise when choosing my holiday
Lisa was very knowledgable thank you Lisa
2026年1月6日
Hays Travel - Longton からの回答
We appreciate your kind words. We're so happy we could provide knowledgeable advice to help you choose your holiday. - Team longton
Hays Travel - Longton からの回答
Thank you so much we are so happy you found our service so good - team longton
Communication not good
I’ll wait until I actually go away before I post a full review. But we have 4 bookings to the same place ect. Only 2/3 receive communications. Heard from my sister about an itinerary change. My self and my dad have not received notification of this
2025年5月2日
Hays Travel - Longton からの回答
Hi Melanie, we are so sorry you feel this way about our communication we can see that a email was sent over on the 5th of august about the notification you have mentioned. Could you please ring the store so we can make sure we have the correct email or check your spam so we can ensure all notifications do actually reach you in future as we would hate for this to disrupt your holiday . - Team Longton
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