Our travel rep, Richie, at the Metrocetre shop was extremely knowledgable when it came to our cruise and stay booking We were not the best prepared and found that Richie’s experience of cruises... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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The agent (Penelope) was very friendly and helpful. She took time to go through several options with us. One of the children travelling with us is autistic and she explained we could get assistance f... もっと見る
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Emily was amazing so patient. Got our package deal sorted even though person on end of phone hung up on her while she was trying to finalise our arrangements.Emily Phoned myself the next day having... もっと見る
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Andrew has the patience of a saint! Booked 5 different hotels for our Malaysia / Singapore holiday and he helped us choose the best / most suited for our family and budget. We are so appreciative of a... もっと見る
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企業情報
当該企業による記述
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
連絡先
79 The Galleria, NE11 9YP, Gateshead, 英国
- 01914329265
4.9
優良
1229件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Justine at Gateshead Metro centre is…
Justine at Gateshead Metro centre is always very helpful and professional, we always look forward to booking holidays with her assistance.
Regards
Angela & Ivan Taylor
2026年8月16日
Hays Travel - Metrocentre Green からの回答
Thank you for your wonderful feedback for Justine. We are so pleased to hear that Justine is always very helpful and professional. We look forward to assisting you with your future holiday bookings!
Kind Regards
Hays Travel - Metrocentre Green からの回答
Thank you for your wonderful feedback for Cara! We are so pleased we could assist you in finding the perfect destination for your trip.
Kind Regards
we went to one of your shops in the…
we went to one of your shops in the metrocentre and we stood in the doorway waiting to be served no one acknowledged that we were waiting or asked us to take a seat as they were busy we stood for at least ten minutes they never looked at us once so we walked away and went to your other shop where we were greeted and told they would be right with us and the guy who served us was great very helpful and we got our holiday sorted we have been to you many times over the years and your first shop let us down such a shame
2026年8月11日
Excellent customer service
Excellent customer service! Professional staff, they help step by step to get better deals, convenient dates and services. Richard helped us couple of times and we were very happy with the service he provided, that’s why we keep asking him for help! We cannot wait to go on our Maldives holiday!!! ❤️❤️❤️
2026年8月14日
Hays Travel - Metrocentre Green からの回答
Thank you so much for your wonderful feedback! We are so pleased to hear that Richard was helpful and that you are looking forward to your holiday. We appreciate your continued trust in our services.
Kind Regards
Hays Travel - Metrocentre Green からの回答
Thank you for your wonderful feedback! We are so pleased to hear that our team was welcoming and performed their duties perfectly. We truly appreciate your kind words.
Kind Regards
Andrea was quick to respond to my…
Andrea was quick to respond to my request for2 weeks cruise booking from Canada
2026年8月17日
Hays Travel - Metrocentre Green からの回答
Thankyou for your lovely review, We hope you enjoy your cruise! Thankyou - Emily :)
Excellent
Excellent. So helpful and patient. Found me the holiday i won't ,that had all the things I was looking for.
2026年8月20日
Hays Travel - Metrocentre Green からの回答
Thankyou so much for taking the time to leave a lovely review for Cara! I will make sure to pass this onto her. Have a lovely holiday! Thankyou - Emily :)
Service was amazing
Service was amazing. Elliott went above and beyond to help us book a holiday for our 50th wedding anniversary he even added the app we needed to our phones. We always book at this branch and have always had good service but Elliott was extremely helpful.
2026年8月19日
Hays Travel - Metrocentre Green からの回答
Thank you so much for your kind words, I will be sure to pass over to Elliott. Thanks, Lacey :)
Richie was fantastic
Richie was fantastic. Very knowledgeable, informative and also caring. He guided us to find the right holiday to suit our needs.
2026年8月18日
Hays Travel - Metrocentre Green からの回答
Thank you so much for lovely review We are so pleased to hear that Richard was very helpful. Thanks Lacey :)
Great service
Great service, very helpful and informative. Answered all my questions and found us a great holiday
2026年8月18日
Hays Travel - Metrocentre Green からの回答
Thank you for your kind words. It was a pleasure to book your holiday. Thanks Lacey :)
Very helpful representative
Very helpful representative, who took time to help and advise us on our holiday choice.
2026年8月16日
Hays Travel - Metrocentre Green からの回答
Thank you so much for your wonderful 5-star review! We are delighted to hear that Justine was very helpful and took the time to assist you with your holiday choice.
Kind Regards
Caitlin
I really enjoyed that you took the time…
I really enjoyed that you took the time to find me a suitable package , and I also appreciate your courtesy and treatment of customers.
2026年8月15日
Hays Travel - Metrocentre Green からの回答
Thank you for your wonderful review! We are so pleased to hear that we were able to find a suitable package for you. I will pass your feedback on to Andrea.
Kind Regards
Caitlin 😊
Exceptional customer service
Exceptional customer service
Thankyou Richie for an unforgettable experience. Your cruise knowledge is exceptional.
You nailed it & so looking forward to next years cruise.
I would expect nothing less from Hays Travel.
2026年8月14日
Hays Travel - Metrocentre Green からの回答
Thank you for taking your time to leave us this wonderful review. We are so glad. I will make sure to pass this onto Richard for you and we hope you have an amazing cruise! Thankyou - Emily :)
Hays Travel - Metrocentre Green からの回答
Thankyou so much for your lovely review, I will make sure to pass this onto Penelope. Thankyou - Emily :)
Last minute holiday
We booked a last minute holiday with our grandchildren, the gentleman that helped us was excellent and made it easier than it could have been .
2026年8月10日
Hays Travel - Metrocentre Green からの回答
Thankyou so much for taking the time to leave a lovely review for Andrew! I will make sure to pass this on and we hope you have a lovely holiday! thankyou - Emily :)
Hays Travel - Metrocentre Green からの回答
Thankyou so much for your lovely review. So glad I could help to get your holiday booked, We hope you have a lovely time! Thankyou - Emily :)
Looked at the places we would like to…
Looked at the places we would like to go. Asked our budget. Looked at various hotels in different countries.We were shown different air lines and time of flights. Needed resorts that were flat not hilly.
2026年8月8日
My go too holiday reps..never go…
My go too holiday reps..never go anywhere else great help finding the perfect holiday 😀
2025年9月18日
Hays Travel - Metrocentre Green からの回答
Thank you so much for taking your time to leave us this wonderful review for Justine! I will make sure to pass this onto her. Thankyou - Emily :)
Hays Travel - Metrocentre Green からの回答
Thank you for taking your time to leave us this wonderful review. hope you have an amazing holiday. Thanks, Lacey :)
Wouldn’t go anywhere else
Wouldn’t go anywhere else. Richie at the metro centre branch is so knowledgeable in travel. He makes sure that the trip you’re booking is tailored to your needs. Looking forward to our next cruise 😎
2026年8月3日
Hays Travel - Metrocentre Green からの回答
We appreciate you taking the time to leave Richard such a kind review. We are so happy we could assist you in planning your trip!
Thanks, Lacey :
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