We have booked with the Peterlee Branch of Hayes travel for numerous years and the service is excellent . Staff are always helpful . Jane always goes the extra mile , nothing is too much trouble de... もっと見る
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Another smooth booking of our next holiday with the girls at Peterlee Hays travel. With friendly service and a cup of coffee away we went round the globe. After lots of great advice and insite were... もっと見る
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Amelia has helped us with queries recently and has been very helpful. Yesterday we wanted to book another holiday and Amelia was free. For an apprentice she is very knowledgeable and pleasant. Took al... もっと見る
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When my wife and I walked into the shop we were greeted with a lovely smile from Amanda. We were told to take a seat, we told Amanda our holiday destination and hotel. She then talked us throug... もっと見る
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企業情報
当該企業による記述
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
連絡先
2 The Chare, SR8 1AE, Peterlee, 英国
- 0191 5184990
4.9
優良
824件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Claire was very professional and showed…
Claire was very professional and showed us something we never thought of. We ultimately book this holiday . Looking forward to the break.
Thanks.
2026年5月31日
Hays Travel - Peterlee からの回答
Thank you so much for your review, Claire
Jane was fantastic helping us book our…
Jane was fantastic helping us book our holiday, we got exactly what we wanted and Jane explained everything we needed to know, we always book with hays travel, professional friendly service every time.
2026年5月31日
Hays Travel - Peterlee からの回答
Thank you so much for your review, a pleasure to book your holidays, Jane
Great choice and helpful staff in store
2026年5月30日
Hays Travel - Peterlee からの回答
We really appreciate your comments, Thank you, Amanda.
Lovely ladies in Hayes sorted…
Lovely ladies in Hayes sorted everything out for us highly recommend and a lovely coffee and biscuit to 😊
2026年5月28日
Hays Travel - Peterlee からの回答
Mrs Littleton,
We're so happy to hear our team provided excellent service and sorted everything for you. Thank you!
Kind Regards
Hays Travel
Hays Travel, number one for holiday arrangements.
First class service every time.
Staff are always extremely helpful and polite.
2026年5月26日
Hays Travel - Peterlee からの回答
Thank you for your kind review Raymond!
Excellent staff very helpful would…
Excellent staff very helpful would highly recommend hays travel
2026年5月24日
Hays Travel - Peterlee からの回答
Thank you for your lovely review. It was a pleasure ☺️
Hays Travel - Peterlee からの回答
Edwin,
We appreciate your kind words about our team.
Kind Regards
Hays Travel Peterlee
All staff are brilliant but the young…
All staff are brilliant but the young lady 'Libby' was extremely helpful and found us a lovely hotel with everything we asked for.
2026年5月22日
Hays Travel - Peterlee からの回答
Mr Andrew Lee,
We are so pleased to hear about your positive experience with us. We appreciate your kind words and are thrilled you found a lovely hotel!
Kind Regards
Hays Travel peterlee
It’s been so easy and staff are great…
It’s been so easy and staff are great tell them what I want and it gets sorted
2026年5月15日
Hays Travel - Peterlee からの回答
Thank you so much for your review, I really appreciate it, Jane
Hays Travel - Peterlee からの回答
Thank you for your kind Review Julie, So glad we managed to find you the right holiday!
The friendliness of the ladies in the…
The friendliness of the ladies in the office/ If I was living in England I would certainly use their services
2026年4月29日
Hays Travel - Peterlee からの回答
Thank you so much for taking the time to review. We do appreciate your comments, Thanks Joanne.
Hays Travel - Peterlee からの回答
Thank you for your review Doreen, always a pleasure booking your holidays, Jane
Hays Travel - Peterlee からの回答
Thank you so much for your review, Amanda
Hays Travel - Peterlee からの回答
Thank you, hope you have a great holiday
Distractions from assistant whilst attending to my booking
Overall a helpful attitude from staff. However they were so busy they had to deal with other issues whilst dealing with my booking. This was very distracting and may be the reason not all of my details weren’t put into the system. This made an issue when I tried to access my account via the app. I also didn’t get a documented itemised booking with payment for taxi transfer, request for twin room and booking of seats on the aircraft.
However they help to access the app was sorted easily. When I telephoned the agent, this information was all verbally confirmed. They would try to send me this information via email. If this was not successful it would all be in writing when I sorted my boarding pass etc.
I can’t help feeling that if the lady who took my booking wasn’t doing other jobs as well as my booking this may have been avoided.
2026年5月13日
Hays Travel - Peterlee からの回答
Thank you for taking the time to leave a review and I am sorry for the inconvenience caused by the missing booking details and your comments have been noted. I am pleased that we have since spoken to yourself and you are feeling more satisfied following the conversation. Thank you again for your feedback, Kind Regards Jane
Hays Travel - Peterlee からの回答
Thank you so much for review, we really appreciate the lovely feedback. Thanks Jane
Hays Travel - Peterlee からの回答
Thank you for your review, its appreciated , Claire
Very helpful all our questions were…
Very helpful all our questions were answered overall a good experience
2026年5月10日
Hays Travel - Peterlee からの回答
Thank you for your review, Amelia
Hays Travel - Peterlee からの回答
Thank you for your lovely review, it was a pleasure ☺️
The Travel agent was knowledgeable and…
The Travel agent was knowledgeable and found our holiday with ease
2026年5月1日
Hays Travel - Peterlee からの回答
Mrs J Scott,
We're so glad that our travel agent's knowledge helped you find your holiday with such ease. Thank you for your wonderful feedback.
Kind Regards
Hays Travel Peterlee
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