We used Rachaels excellent service before and did price around but really loved the quality of service we recieved so decided to go with her again. She did her absolute best to get us the best price,... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Rachael was very helpful and gave me plenty of information to help me make the right decision for our cruise. The booking process was easy and now I can look forward to my holiday.
Rachel was superb throughout the booking and helped us with any additional details to make the trip perfect for us. Rachel provided us with additional information that would benefit our experience an... もっと見る
企業が回答しました
Rachel was absolutely fantastic help answer all my questions as only ever gone on a marella cruise, She answered all my questions and was so kind & polite even looking at booking more cruises with... もっと見る
企業が回答しました
企業情報
当該企業による記述
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
連絡先
Personal Travel Consultant - Rachael Cassar-Egan, BL9, Bury, 英国
- 0161 8260940
4.9
優良
252件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great company to use
I have used this company for a few years and they have never let me down. Customer service ,for me ,was second to none. If I’ve ever had an issue it’s dealt with promptly. Rachael , in particular, has always been super helpful, honest and always at the end of a text when needed. Highly recommend
2026年2月12日
Hays Travel - Rachael Cassar-Egan からの回答
Thank you so much for your lovely review - another very exciting Lapland to look forward to in our favourite resort - thanks for your loyalty booking with me & my little Travel Business :)
Amazing personal service
2026年2月3日
Hays Travel - Rachael Cassar-Egan からの回答
Thank you Jean for your kind words and for another booking :)
She gos above and beyond I always use…
She gos above and beyond I always use rachael.cassaregan
2026年1月27日
Hays Travel - Rachael Cassar-Egan からの回答
Aw thank you Mary - for both your kind words and for always coming to me for your holidays whether land or sea :)
As ever Rachael was brilliant
As ever Rachael was brilliant. Wouldn’t book a cruise any other way.
2026年1月25日
Hays Travel - Rachael Cassar-Egan からの回答
Thank you Graeme - both for your kind words and for all the recommends and bookings you make with me :)
I always get fabulous knowledgable…
I always get fabulous knowledgable service in a friendly manor, thanks again so looking forward to my next trip
2026年1月12日
Hays Travel - Rachael Cassar-Egan からの回答
Thanks Lorna - I'm super grateful not only for your bookings but also for all your recommends and interactions with my facebook business too :)
Hays Travel - Rachael Cassar-Egan からの回答
Thanks Lynn for your lovely review and for choosing to make another booking with me :) Speak to you for the next one!
An excellent service!
Rachael made the booking experience really straightforward. She offered alternative options to help compare prices and was super helpful and friendly.
Would highly recommend! Thank you 😊
2026年1月3日
Hays Travel - Rachael Cassar-Egan からの回答
Thank you so much for your lovely review - first of many bookings :)
Hays Travel - Rachael Cassar-Egan からの回答
Thanks for your lovely review and thanks again for choosing to book with me :)
Great booking experience
Very easy booking process.
Rachael is very knowledgeable and extremely helpful.
Looking forward to our first ever cruise!
Thanks again 😊
2025年12月30日
Hays Travel - Rachael Cassar-Egan からの回答
Thank you for taking the time to leave a lovely review - what a fantastic first cruise you've chosen too - I can't wait to hear all about it and see the photos! :)
Hays Travel - Rachael Cassar-Egan からの回答
Thank you for your lovely review + thanks again for choosing to book with me :)
Best Travel Agent .....by a mile.
Rachael is a true star. As usual she went above and beyond getting us the perfect holiday, at the perfect price. She catered to every one of our requests. Look no further than Rachael for your next holiday.
Thanks from T.E.A.M Carty in Ireland
2025年11月25日
Hays Travel - Rachael Cassar-Egan からの回答
Aw thank you - what a lovely review - thank you for always coming to me to book your holidays :)
Rachael was so thorough and helpful in…
Rachael was so thorough and helpful in helping me book my Caribbean Cruise.
She would also call be back when required which made this journey very stress free.
Rachael mannerism was perfect and a very good listener which meant that you are not repeating yourself.
Keep up the good work Rachael and speak to you again for our next holiday!
2025年11月15日
Hays Travel - Rachael Cassar-Egan からの回答
What a lovely review - thank you for taking the time to share your experience. Thanks again for choosing to book with me, speak to you soon for the next one! :)
Rachael was so patient and helpful
Rachael was so patient and helpful , she gave us so much advice and put up with us swapping our arrangements twice !!
We would highly recommend her and Hays travel excellent service .
Thank you
2025年11月8日
Hays Travel - Rachael Cassar-Egan からの回答
Thank you for your lovely review and thanks again for choosing to book with me and helping to grow my little travel business :)
I was dealing with Rachael
I was dealing with Rachael, she really couldn't have done more. I wanted my holidays linked up with my friends. This was not a problem and she is just the best.
2025年10月23日
Hays Travel - Rachael Cassar-Egan からの回答
Thanks Martina - that's lovely - glad we managed to get you all linked up together - thanks again for choosing to book with me :)
Rachael was calm with us despite…
Rachael was calm with us despite various changing of requests due to date changes
Nothing seemed too much trouble to her
2025年10月11日
Hays Travel - Rachael Cassar-Egan からの回答
Hi Karyn, thanks for your lovely review - glad we managed to match the dates up for you + thanks again for booking :)
Excellent Service - Rachael Cassar-Egan
Rachael was really friendly and provided great customer service. She worked quickly and ensured everything was perfect before sending over to us. She answered all questions with ease and let us know things we hadn’t thought of/considered. Very useful
2025年10月7日
Hays Travel - Rachael Cassar-Egan からの回答
Thanks Hannah for your lovely review - glad we got it all sorted for you after a bit of juggling! Thanks again for booking :)
Hays Travel - Rachael Cassar-Egan からの回答
Thanks Eleri + thank you so much for your bookings :)
Great communication
Great communication. Nothing was too much trouble. Easy booking process
2025年9月29日
Hays Travel - Rachael Cassar-Egan からの回答
Thanks for your lovely review and thanks again for choosing to book with me :)
Our first stop to book a holiday is…
Our first stop to book a holiday is always Racheal at Hays. She is very knowledgeable and helpful in making sure you make the right choices for your personal holiday needs. Racheal makes you feel that her service is personal to you, she is genuine and helps you with any little issue that crops up. Thank you to Racheal at Hays😊
2025年9月29日
Hays Travel - Rachael Cassar-Egan からの回答
Aw thank you Rhian - it's lovely customers like yourselves that put a smile on my face and make me love my job so much - thank you so much for all your bookings and for taking the time to leave a review :)
Rachael was most helpful and managed to…
Rachael was most helpful and managed to find the cruise we wanted.
Very communicative and helpful, an asset to the company
2025年9月24日
Hays Travel - Rachael Cassar-Egan からの回答
Thank you for your lovely review and thanks again for choosing to book your cruise with me :)
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