Excellent service again from Hays. Latasha was great at multi-tasking, dealing with several calls to agents and airlines at the same time. She managed to get our desired tour in our restricted date r... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
An impromptu request in store, following an email from Hays advertising a trip, I expected to be in the store for ages but Latasha took the details and the amendments to the trip I wished to make and... もっと見る
企業が回答しました
I visited the Southsea branch and yet again the staff did not disappoint. Although we have been extremely late in booking our summer holiday Derek and Tasha still managed to find us the holiday we wa... もっと見る
企業が回答しました
We entered the store with only a vague idea of what we wanted. Victoria was very patient and took the time to explain all our options. Subsequent to our receiving the itineraries/quotes there were a f... もっと見る
企業が回答しました
企業情報
当該企業による記述
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
連絡先
6 Palmerston Road, PO5 3QH, Southsea, 英国
- 02392 986516
4.9
優良
529件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very helpful nothing to much trouble
Very helpful nothing to much trouble, pleasant and answered any questions we had.
2026年3月19日
Hays Travel - Southsea からの回答
We appreciate you sharing your experience. We are so glad to hear our team was helpful and pleasant and answered all your questions! We look forward to seeing you again :)
Kind Regards
Southsea Team
Peace of mind with the booking
Harrison and Samantha are a huge credit to your company…..I would truly recommend them,nothing was too much trouble….total peace of mind with the booking….can't understand why people book on line!
2026年3月18日
Hays Travel - Southsea からの回答
Thank you so much for your kind words . We’re delighted to hear that Harrison and Samantha provided such a positive experience and gave you complete peace of mind throughout your booking. We’re so pleased we could make the process easy and stress-free for you. We look forward to helping you again in the future! 😊
The staff are very knowledgeable and…
The staff are very knowledgeable and patient.
If they don't know the answer at once to a query, they will do their best to find the answer and they will advise you of the outcome. The staff are polite and nothing is too much trouble. They are good at explaining issues and communicating with the customer
2026年3月12日
Hays Travel - Southsea からの回答
Thank you for your kind feedback. We're glad to hear you found our staff knowledgeable, patient, and helpful. We really appreciate you taking the time to share your experience and look forward to helping you plan your next holiday. 😊
Hays Travel - Southsea からの回答
Thank you for your lovely feedback. We're really glad we could make everything clear and simple for you. We look forward to helping you plan your next holiday!
Excellent service
Emily made our booking experience extremely easy.
She checked out our requirements and wishes effortlessly
2026年2月8日
Hays Travel - Southsea からの回答
Thank you for your kind review! We’re so pleased to hear that Emily made your booking experience easy and seamless, We’ll be sure to pass on your lovely feedback to her. We look forward to helping you again in the future! 😊
The service I received from Emily
The service I received from Emily, very friendly, really helpful
2026年3月5日
Hays Travel - Southsea からの回答
Thank you so much for your lovely review! We're delighted to hear that Emily provided you with such friendly and helpful service. We’ll be sure to pass along your kind words :)
We hope you have a lovely time in Croatia!
The staff at Southsea Precinct always…
The staff at Southsea Precinct always give us 100% with anything we want to know about Cruises and anything else we want to know.
2026年2月27日
Hays Travel - Southsea からの回答
Thank you so much for your kind words! We’re really pleased to hear that the team at Southsea consistently gives you 100% and is always happy to help with cruise information and anything else you need. Your support means a lot to us, and we look forward to helping you again soon. 🚢✨
Helpful and personal service
2026年2月27日
Hays Travel - Southsea からの回答
Thank you for your lovely feedback! We’re so glad we could provide helpful and personal service.
Terrific support from the ladies in the…
Terrific support from the ladies in the Southsea office!
Adrian Reeves
2026年2月17日
Hays Travel - Southsea からの回答
Thank you for your lovely review!
We’re so pleased you were happy with the support from our Southsea team. Your kind words mean a lot to us.
We really appreciate you taking the time to leave your feedback.
Hays Southsea are amazing
Hays Southsea are amazing. I have booked my family holiday through them for many years now. They are helpful and so supportive. They always find me the best deal and option for me. Being a single mum with what are now 3 older teenagers/adult but what once were smaller ones going on holiday can be a bit daunting but they have taken away all stress of booking, flights, insurance etc. would highly recommend! Also love to have a quick look at their window offers - some of those are great! Well worth checking out. Huge thanks to them for their recent work on my booking - they have gone over and above and I have been blown away. Will keep coming back!!
2026年2月15日
Hays Travel - Southsea からの回答
Thank you so much for your kind review and for trusting Hays Travel Southsea with your family holidays over the years. We’re very pleased we’ve been able to make the process stress-free for you. Your kind words mean a lot to our team, and we can’t wait to help you again with your next holiday!
Really love staff very helpful in…
Really love staff very helpful in finding the best deal for holiday.
2026年2月18日
Hays Travel - Southsea からの回答
Thank you so much for your lovely review! We’re delighted to hear that our team was able to help you find the best holiday deal. It’s always our goal to make planning your getaway as easy and enjoyable as possible. We really appreciate you taking the time to share your experience, and we hope to help you again soon! ✨
Great price and so helpful
Great price and so helpful, third year in a row we've used Hayes.
Latasha and Emily couldn't do enough.
2026年2月11日
Hays Travel - Southsea からの回答
Thank you for your kind words and for choosing Hays for the third year running!
We’re so pleased you’re happy with the price and service, and we’ll be sure to pass your lovely feedback on to Latasha and Emily.
-Samantha :)
Hays Travel in Southsea…
Hays Travel in Southsea were so helpful with booking our holiday. I spoke and emailed with quite a few staff and they were all friendly and professional, particularly Victoria and Cerys. We have booked with them several times and will continue to do so.
2026年2月5日
Hays Travel - Southsea からの回答
Thank you so much for your lovely review and for your continued loyalty.
We’re delighted to hear you found the team friendly and professional. I’ll be sure to pass your kind comments on to Victoria and Cerys
-Samantha :)
Emily was most helpful
Emily was most helpful, nothing was too much trouble for her. Excellent customer service.
2026年2月10日
Hays Travel - Southsea からの回答
Thank you for taking the time to leave such a lovely review. Emily will be thrilled to hear your kind words, and we’re glad she was able to make your experience a great one.
Trainee not ready to see customers alone
I wanted to pay the deposit on a holiday I was interested in. My virus protection would not allow me to use the link to pay online and it was not possible to pay by card on the phone. This was inconvenient. I decided to go into the agency to pay in person. The member of staff who had helped me to choose my holiday was not there and I was dealt with by a young trainee.
I was made aware of this and did not mind as I assumed the transaction would be easy. But the trainee took an unacceptably long time to deal with my request and eventually had to ask a colleague. Even then it was so much more difficult than it would have been if I'd been able to see my original contact.
I understand that trainees have to learn but this young man did not seem ready to see customers alone. Even after we reached the point of payment it took forever and he didn't give me the option of receiving the documents by email which I would have preferred but did not ask for in case it caused even more problems. Overall it took more than half an hour simply to pay a deposit.
I have no problem with the experienced members of staff and I would only recommend that the young man has more training.
2026年2月6日
Hays Travel - Southsea からの回答
Thank you again for taking the time to discuss your experience with me directly.
I really appreciate your willingness to share your thoughts so constructively. I’m glad we were able to talk things through, and I’m pleased to hear that your intention wasn’t to be negative, but simply to highlight where the process could have been smoother.
While Harrison has completed his core training, it’s clear that additional support will benefit him, and both Victoria (Branch Manager) and I (Assistant Manager) will be putting further steps in place to help build his confidence and ensure situations like this run more efficiently in the future.
Thank you for your understanding and for updating your star rating — it means a lot to us. We look forward to welcoming you back and giving you a much easier, more efficient experience next time.
The representative Emily was helpful
The representative Emily was helpful, listened, and was very knowledgeable.
2026年2月4日
Hays Travel - Southsea からの回答
Thank you so much for taking the time to share your feedback! We’re thrilled to hear that Emily was helpful, listened carefully, and was so knowledgeable. We’ll be sure to pass your kind words on to her. Thank you for choosing Hays – we’re so glad we could make the process easy for you! 😊
Harrison was so helpful
Harrison was so helpful. Very courteous & friendly. He explained everything making it easy to choose a holiday suitable to our needs.
2026年2月3日
Hays Travel - Southsea からの回答
Thank you so much for sharing your feedback! We’re really pleased to hear you had such a positive experience and felt confident in your choice of holiday. Harrison will be thrilled to hear your comments. Thank you for choosing Hays — we hope your trip is absolutely amazing!
Emerly dealt with our booking in an…
Emerly dealt with our booking in an efficient professional manner she explained everything to us thoroughly thank you Emerly for making booking with Hays so easy xx
2026年2月3日
Hays Travel - Southsea からの回答
Thank you for taking the time to share your experience. We’re really pleased to know you felt well supported throughout the process, and we’ll be sure to pass your feedback on to Emily. Thank you for choosing Hays – we’re so glad we could make your booking easy! 😊
Staff super helpful
Staff super helpful, big help sorting my flight seats to China(on route to Japan).first time using hays, would recommend.
2026年1月7日
Hays Travel - Southsea からの回答
Thank you so much for your lovely review! We’re really pleased to hear our team could help get your flight seats sorted for your trip to China and Japan. It’s great to know your first experience with Hays Travel was a positive one.
We truly appreciate the recommendation and hope to help you again with your future travels!
asking questions
The young chap who dealt with us was keen to help and very polite but needs more experience/training .
For a while it seemed we were going around in circles.We appreciate that everyone has to start somewhere,we all have.
Having not been anywhere for 11 years we found our experience in Hays a bit frustrating.
2026年1月30日
Hays Travel - Southsea からの回答
I am sorry to hear that the process felt frustrating at times. While our newer team members are still gaining their footing, please be assured that our senior staff were on hand and actively assisting him throughout your visit to ensure the technical details of your booking were handled correctly. We realise that after 11 years without a holiday, you want a seamless experience. We use these moments as vital training opportunities, and the oversight provided by the rest of the team ensures that while a trainee is learning, your holiday plans remain in expert hands.
We look forward to seeing you again in the shop very soon :)
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。