Thomas Knight has been great throughout this holiday booking process. He took the time and listened to my requests and had a quote and full itinerary for me the very next day. A small issue cropped up... もっと見る
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Booking a last minute cruise became difficult and complicated due to P&O’s cabin allocation process, but we were reassured by Lucy at Hays Travel that she could make the booking we needed and, sure e... もっと見る
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Tom was very patient with our request as we came into the shop uncertain about where we wanted to go on our winter holiday.
On Sunday 9th August, we were welcomed into the Hays store by Tom who was friendly and welcoming and made us feel at ease straight away. Tom listened to our wants and needs for a holiday. With... もっと見る
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企業情報
当該企業による記述
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
連絡先
2 Wilkes Way, IP14 1DE, Stowmarket, 英国
- 01449798150
4.9
優良
795件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent Service from our local branch…
Excellent Service from our local branch with very helpful & attentive staff
2026年7月24日
Hays Travel - Stowmarket からの回答
Thank you for taking the time to leave Gina a review. We hope you have a fantastic holiday. Regards, Netty :)
Tom at the Stowmarket branch
Tom at the Stowmarket branch. Very good man he could not off been more helpful. A touch asset to hayes travel. Thanks Tom much appriated will be back to book next year hols 😀😀
2026年7月25日
Hays Travel - Stowmarket からの回答
Thank you for taking the time to leave Tom a 5* review. We hope you have a fantastic holiday. Regards, Netty :)
Hays Travel - Stowmarket からの回答
Thank you for taking the time to leave Amina a review. We hope you have a fantastic holiday. Regards, Netty :)
Emily was very helpful
Emily was very helpful, incredibly patient,and knowledgeable. As a result we managed to book an amazing trip for next year.
2026年7月22日
Hays Travel - Stowmarket からの回答
Thank you ever so much for taking the time to leave your review. It was lovely to meet you both and I'm so pleased we were able to secure your exciting adventure for next year!
I look forward to seeing you again and can't wait to hear all about it!!
Kind regards,
Emily
Contacted Stowmarket branch…
Contacted Stowmarket branch with ideas for 2027 vacation and they provided a selection of holidays that covered all of my requests, and also advised of afew extras which we also booked. Next year can’t come quick enough.
2026年7月15日
Hays Travel - Stowmarket からの回答
Thank you so much for taking the time to leave your 5* review.
We can't wait to hear about your adventures on your return!
Kind regards, Emily :)
Friendly and helpful staff
Friendly and helpful staff. Really pleased with the quote and itinerary provided for us.
2026年7月21日
Hays Travel - Stowmarket からの回答
Thank you for taking the time to leave your 5* review based on the service you received.
We're really happy to read that you're so pleased with your itinerary - we hope you have a lovely time!
Kind regards,
Emily
As per usual service with a smile
As per usual service with a smile, happily answered our questions
2026年7月21日
Hays Travel - Stowmarket からの回答
Thank you so much for taking the time to leave your review, it was my pleasure to help you.
We look forward to helping you again!
Kind regards,
Emily
Annette and Emily are always helpful
Annette and Emily are always helpful, very knowledgeable and always go the extra mile when booking our holidays, we wouldn’t go anywhere else!
2026年7月21日
Hays Travel - Stowmarket からの回答
Good Afternoon
Thank you for your wonderful review! We are so pleased to hear that you consistently have such a positive experience when booking your holidays with us. We truly appreciate your loyalty!
Kind Regards
Netty & Emily
Gina was very helpful with our holiday booking with suggestions and was able to answer all the questions we asked.
Gina was very helpful with our holiday booking, going through everything we needed to know.
Sorting out our travel money also.
2026年7月19日
Hays Travel - Stowmarket からの回答
Thank you Debbie for your 5* review and lovely words. We are glad you had a great experience in store and hope you enjoy your holiday!
Kind regards,
Tom
Great service
2026年7月19日
Hays Travel - Stowmarket からの回答
Thank you for taking the time to leave your review, we're really pleased you enjoyed our service!
We look forward to helping you again in the future.
Kind regards, Emily
Always a pleasant experience booking at…
Always a pleasant experience booking at Hays Travel Stowmarket.
Staff are amazing, service 1st class, booking is so easy.
Booked with Stowmarket for 20 plus years, will continue to do so.
2026年7月7日
Hays Travel - Stowmarket からの回答
Thank you so much for taking the time to leave your review.
It was our pleasure to help you once again for your holiday plans and look forward to hearing about your adventures on return.
Kind regards, Emily :)
Staff understood what I wanted and came…
Staff understood what I wanted and came up with relevant suggestions
2026年7月10日
Hays Travel - Stowmarket からの回答
Thank you for your 5* review and for taking the time to leave this.
We look forward to seeing you again in the future.
Kind regards,
Emily
No big sell they understand what you want
Tom understood what I wanted no big sell searched all the options 2 hours later perfect holiday can't praise him high enough
2026年7月9日
Hays Travel - Stowmarket からの回答
Good Morning
Thank you for your wonderful 5-star review! We are so pleased to hear that you had such a positive experience and that we could help you find the perfect holiday.
Kind Regards
Tom :)
Popped in to book a birthday holiday…
Popped in to book a birthday holiday with Tom, brilliant young man catered to our every request and ended up booking 2 holidays on the same day…!! Definitely use Hays again and even got some travel money at a fairly good rate.
2026年7月8日
Hays Travel - Stowmarket からの回答
Good Afternoon
Thank you so so much for your time with me in store and it was my pleasure in getting your wonderful holidays booked for you :). The 5 star review really does mean the world!
Thank you.
Kind Regards
Tom
We went in to book a holiday to Canada…
We went in to book a holiday to Canada for a 70th birthday celebration next year. As usual the team at Hays Travel were fantastic. I had spoken to Netty beforehand & Emily helped us with the booking. Can't wait for September 2027 😊
2026年7月7日
Hays Travel - Stowmarket からの回答
Thank you for taking the time to leave your review. It was our pleasure to help you book this very special adventure and we're sure you'll have an amazing time!
We look forward to seeing you again in the future!
Kind regards,
Netty & Emily
Hays Travel - Stowmarket からの回答
Thank you for taking the time to leave your review for Lucy. It's great to read you enjoyed your experience with us in-store!
We look forward to seeing you again in the future!
Kind regards, Emily
I honestly can’t recommend Tom highly…
I honestly can’t recommend Tom highly enough.
He spent over two and a half hours helping me organise a cruise hen weekend for 10 ladies, and nothing ever felt like too much trouble. He was incredibly patient, knowledgeable and genuinely wanted to make sure we found the best option for our group rather than just making a sale.
He answered every question, explained everything clearly, compared different options and gave honest advice throughout the whole process. Organising a trip for 10 people can be stressful, but Tom made it feel easy and enjoyable.
His customer service was exceptional from start to finish, and I left feeling completely confident that we’d booked the right trip. If you’re looking for someone who genuinely cares about getting things right, Tom is the person to speak to.
Thank you so much, Tom. You’re an absolute credit to the company!
2026年7月1日
Hays Travel - Stowmarket からの回答
Thank you ever so much for your 5* review and very kind words, I appreciate it :)
I know you all will have the best time celebrating on this cruise and look forward to hearing all about it on your return!
Best regards,
Tom
Excellent service
Emily was lovely and helped us book exactly what we wanted. No hassle just excellent service
2026年6月29日
Hays Travel - Stowmarket からの回答
Good Afternoon
We're so happy our team provided such excellent service and helped you book exactly what you wanted. Thank you for your kind words and 5 star review :)
Kind Regards
Emily
The service has been exceptional
The service that I have received from Tom and Lucy this week has been exceptional. We have had to change our dates and locations several times. Nothing has been too much trouble for them.
Thankfully we have now booked a holiday.
We will definitely be returning for future holidays.
2026年6月27日
Hays Travel - Stowmarket からの回答
Thank you ever so much for taking the time to leave your review, it's lovely to read.
We're so pleased you've enjoyed your experience with us in store, and we look forward to seeing you again in the future.
Kind regards,
Tom & Lucy
Highly recommended
Tom was great, very detailed in explaining options and process, worked hard to find the best package that suited our needs. Would highly recommend.
2026年6月26日
Hays Travel - Stowmarket からの回答
Thank you Kai for the 5* review, we really appreciate your feedback on your experience with us and am glad we secured this family holiday for you all.
We look forward to hearing all about it!
Kind regards,
Tom
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