Great customer service, from real people with knowledge and common sense. I had an issue with a product I had purchased in June, HCE acted quickly, contacted the manufacturer and put me in touch direc... もっと見る
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レビュアーのコメントを見てみましょう
I had a non-standard request. I spoke to Nathan on the phone who suggested that I write an email with my detailed questions. Within 4 hours of doing so, Nathan had spoken to the manufacturer o... もっと見る
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Ordering and payment side all fine, process let down by UPS delivery. Originally stated Friday delivery with signature required, so made sure I was around. Later in day notified parcel delayed. Eventu... もっと見る
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It's always reassuring to have our calls received very quickly. Our service provider, Nathan, seemingly had all the relevant information to hand and did not keep us on the phone longer than required... もっと見る
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企業情報
当該企業による記述
Health-Care Equipment & Supplies (HCE) is the UK’s leading medical equipment supplier, with over 20 years of experience serving the NHS and healthcare markets — Offering 16,000+ medical products, we supply thousands of GP surgeries and Primary Care Organisations. From small consumables to custom-made items, we source a wide range of products from leading medical brands — Our strong supplier relationships enable us to provide competitive prices, and our nationwide branches ensure local customer service support whenever needed.
連絡先
7-11 Holywells Road, IP3 0DL, Ipswich, 英国
- 01784 220400
- sales@hce-uk.com
- www.hce-uk.com
From ordering to delivery was quick and…
From ordering to delivery was quick and easy. The whole team were helpful when I had a question. Can not fault the service.
The equipment I ordered was just as described. Is good quality and fit for purpose. Overall very happy.
Thank you
2023年3月17日
自発的なレビュー
HCE からの回答
Thanks for taking the time to leave us a great review Paul. Much appreciated, best wishes from HCE Team.
These wipes are great, thanks.
These wipes are a very handy thing to have around the house, they make cleanliness a very thing to achieve, many thanks indeed. 8-)
2023年3月7日
自発的なレビュー
HCE からの回答
That is great to hear, many thanks Miss A for taking the time to leave this review. Your custom is much appreciated. Kindest regards, HCE Team.
HCE からの回答
Many thanks again Wioleta, much appreciated feedback from a valued customer. Best wishes, HCE Team.
HCE are a fantastic company to deal…
HCE are a fantastic company to deal with their products are always received on time with no issues and excellent customer service if i have any questions or queries.
2023年3月1日
自発的なレビュー
HCE からの回答
That is great to hear, thanks very much Vikki for taking the time to leave feedback. Much appreciated, best wishes from HCE Team.
Super fast delivery and great quality
2023年2月28日
自発的なレビュー
HCE からの回答
Thank you for taking the time to leave feedback, it is much appreciated. We hope to serve you again in the future. Kindest regards, HCE Team.
Great product and service
2023年2月21日
自発的なレビュー
HCE からの回答
Thank you for your feedback, glad you had a good experience. Kindest regards, HCE Team.
What you need, when you need it.
quick and easy, customer service was fast and efficient with my enquiry (thank you, Richard)
Highly recommend it as a patient
2023年1月12日
自発的なレビュー
HCE からの回答
Hi Ashleigh, many thanks for taking the time to leave feedback. So glad you are happy with the service you received. Best wishes, HCE Team.
Very fast shipping with secure…
Very fast shipping with secure delivery. Ordered in the afternoon they were with me the next morning
2023年1月5日
自発的なレビュー
HCE からの回答
Hi Jake, great to hear you were happy with the service. Best wishes and many thanks, HCE Team.
Very easy to do an order
Very easy to do an order, found the item with no difficulty, deliver very quick
2023年1月3日
自発的なレビュー
HCE からの回答
Thanks very much Liz, that is great to hear. Much appreciated, HCE Team.
Oxygen concentrator
Needed an oxygen concentrator to use it immediately due to my illness. Fiona dealt with my order very promptly and although there were just a few days before Christmas, I received the concentrator two days after ordering it.
Cannot thank enough to Fiona and HCE.
2022年12月22日
自発的なレビュー
HCE からの回答
Hi Audrey, that's great to hear. Thank you, your feedback is much appreciated. Best wishes, HCE Team.
Good range and fair pricing.
2022年12月22日
自発的なレビュー
HCE からの回答
Many thanks for taking the time to leave feedback, it is much appreciated. Best wishes, HCE Team.
HCE からの回答
Many thanks John, your feedback is much appreciated. Kind regards, HCE Team.
Fast and efficient service
2022年11月29日
自発的なレビュー
HCE からの回答
Many thanks Jane, great to hear. Best wishes, HCE Team.
Nonin Onyc Vantage
The order process went well, very quick delivery and advised about it all the way.
Bought the Nonin as I have raynaud's and a lung disorder to accurately check my sats. It's a a great device and indicates if its not reading, great purchase.
2022年11月18日
自発的なレビュー
HCE からの回答
So glad you are happy with your purchase and thank you for choosing HCE.
Very good customer service.
Very good customer service.
Received my otoscope quickly!
Will definately be ordering from here again.
2022年11月3日
自発的なレビュー
HCE からの回答
Hi Marek, thanks for taking the time to leave this review. We look forward to serving you again in the future. Best wishes, HCE Team.
HCE からの回答
Thanks John, great to receive such feedback from a valued customer like yourself. Best wishes, HCE Team.
Easy to order and fulfilled correctly…
Easy to order and fulfilled correctly and in good time. Will be happy to use again.
2022年10月4日
自発的なレビュー
HCE からの回答
Great to hear, many thanks for taking the time to leave feedback. Much appreciated, HCE Team.
GENERAL EXPERIENCE
We have had excellent relationship with HCE in respect of procurement and supply of medical equipment and accessories. In logistic issues of delivery and communication, we receive prompt response and prompt action where necessary including getting quotations and clarification where the need arises.
This has been a satisfactory relationship as there is mutual trust and confidence between both parties. Where there is shortage of delivery of goods, there is always prompt response in investigating and sending the balanced quantity without doubt and hesitation.
The management of HCE and our account manager -Nathan White has strengthened our business relationship that has been in existence for the past 12 years and we have no regret doing business with HCE.
2022年9月27日
自発的なレビュー
HCE からの回答
Many thanks for taking the time to leave this review. It is great to receive such positive feedback from a long-time valued customer. Best wishes, HCE Team.
STEPHANIE LIA
Good morning, regarding your customer service it is extremely good. The only thing that bothers me is that we have to wait quite a bit for the equipment to be available and ready for shipping. We, as a company understands it, but our customers don't.
Otherwise, HCE personnel are really nice and helpful. I mostly deal with Mr Nathan White
2022年9月28日
自発的なレビュー
HCE からの回答
Hi Stephanie, thanks for taking the time to leave feedback. There are global supply issues with medical equipment at the moment, all suppliers are experiencing the same issues. Nevertheless thanks very much for your patience and custom, we will pass on your feedback to Nathan. Kindest regards, HCE Team.
Great experience
I am happy with the email response time and offers I got from HCE. Impressive!
2022年9月21日
自発的なレビュー
HCE からの回答
Great feedback from a valued customer, we hope to serve you again soon. Best wishes, HCE.
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