Grim experience in that I took a mortgage when they wanted our business. Now they decided they want out of the mortgage market am forced into floating rate which continually sees increases. Absolute t... ãã£ãšèŠã
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I paid a loan off and its still showing as an overpayment a month later Ive called half a dozen times and they've said there's been an internal error. But it still hasn't been sorted. I would stro... ãã£ãšèŠã
Required a loan urgently when our charter boat motor needed to be replaced. Application was straight forward and service was excellent. Monies approved and in our account within a few days. Also ha... ãã£ãšèŠã
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ABSOLUTELY NO COMMUNICATION Took from initial inquiry to leaving this Useless Company over 2weeks DO NOT EVEN START INQUIRING BIGGEST WASTE OF TIME
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Heartland Bank Limited ã«ã€ããŠ
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Heartland Bank is here to help. We offer Business Loans, Car Finance, Reverse Mortgages, Savings & Investment options and Livestock Finance.
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35 Teed Street, Newmarket, 1023, Auckland, ãã¥ãŒãžãŒã©ã³ã
- 0800 85 20 20
- CustomerService@heartland.co.nz
- www.heartland.co.nz
1.5
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Helpful and understand small business
2020幎6æ20æ¥
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Heartland Bank Limited ããã®åç
Hi Eric, Thanks for your feedback, we love helping small business succeed. Thanks Adam
Heartland Bank is the best veryâŠ
Heartland Bank is the best very friendly and helpful people on the end of the phone. Any questions we had answered quickly No big words used that we didn't understand and be approved made our life easy. Thank you Heartland Bank.
2020幎6æ20æ¥
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Heartland Bank Limited ããã®åç
Hi Annie, Thank you for taking the time to provide feedback on your experience with Heartland, we really appreciate it. Thanks, Adam
Very slow and not very responsive
Very slow and not very responsive. Customer service aspect probably a 1 star
2020幎6æ20æ¥
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Heartland Bank Limited ããã®åç
Hi Miguel, Thank you for your feedback. We strive to provide best customer outcomes at Heartland and I am sorry to hear you have not had a good experience so far. If there is anything I can do to help or if you wish to discuss further, please feel free to contact me at hello@heartland.co.nz. Kind regards, Adam
Very unhelpful
Very unhelpful. During pandemic you would expect some leniency but no.
Absolutely bad team.
2020幎6æ20æ¥
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Heartland Bank Limited ããã®åç
Hi there, I'm sorry to hear you've had a bad experience with Heartland, we always strive to provide the best customer outcomes and take all customer feedback seriously. If there is anything I can do to help or if you wish to discuss further, please feel free to contact me at hello@heartland.co.nz. Kind regards, Adam
Great customer service
2020幎6æ20æ¥
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Heartland Bank Limited ããã®åç
Thanks for your feedback Lisa, Please let us know at hello@heartland.co.nz if there was any way to improve on our service and make your next experience 5 stars.
Heartlandâs support was critical to our business success
When our âmainâ bank made things challenging we found Heartland not only easier to work with but they were also a LOT more supportive of us as a new business. Heartlandâs business loan has allowed us to take our business to the next level!
2020幎3æ9æ¥
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Heartland Bank Limited ããã®åç
Thanks Nikki, Please let us know at hello@heartland.co.nz if there was any way to improve on our service and make your next experience 5 stars.
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