Heathrowmeetandgreet レビュー 

I wish I had read the reviews before we used this company. Everything was fine on the drop off at the airport (except that we had to pay for the validation of the parking ticket???). On the return, we called and were told the car would be with us in 30min, 40min max. This was annoying as we had followed their instructions as to when to call etc. We waited patiently. We then made a follow up call, as our car had not arrived 40min later to be told it was on the way and it was going to be a max of 10mins. The operator was rude and disinterested. There was no representation or booth at the airport terminal. It arrived and the driver didn't even check the car was ours before handing back the keys - he was also completely offhand and dismissive. Again we had to validate and pay for our parking ticket. It does not mention on their website or on the booking confirmation that this cost was for us and we've never had to cover it before with other companies. Terrible service.

Awful. Do not use. I admit partly my own fault for not fully reading ts and cs but at a minimum I expected
A) directions to be correct - they were not, the postcode given was 15min from the terminal 3
B) to be met..
what actually happened was we waited for 15mins, then a man in dirty clothes arrived, we had to pay again for the short term car park (both on way in and way out) despite having pre-paid online.
The ts and cs accept no responsibility for anything and also allow them to farm out responsibility to some sister company. Just don’t use them… this is not a good met and grey service

If we could give this a -10 we would. do not go near this company whatsoever.
I thought this was an official site as that is what they advertise as. You will see the email I sent them to complain below and they haven't come back to me at all even with chasing them. Stay away from them.
Dear sirs

I used your services whilst going on a business trip. Unfortunately, I am really not happy.

1. I rang through 30 minutes before arriving. I had to wait nearly another ½ hour. I had filled my car up with electric the night before at my hotel and had enough fuel to get me home. Upon my return the electric was flat and the fuel was on red. I appreciate you park off site but seriously how far away?
2. Your operative, when collecting the car wanted £7.50 in cash. I only had a note onme and he had no change. I did see this on my paperwork. It caused a bit of a problem and at no point did he tell me I could have paid by card just inside terminal/car park doors by the lift. I ended up giving him £10
3. Upon my return I rang through 8 times from baggage but no-one answered or came back to me. 45 minutes later when I got to the car park I tried again but still no answer. In the end I had to ring my office who the contacted you on another number. Overall numerous calls and 2 hours later I finally got my car. This is more ‘collect and wait’ as opposed to ‘pick up and go’. I still tried ringing a few times as your office said on route and still there was no answer. I could have stayed in the airport using their toilet facilities and had a coffee if I had known it was going to take this long instead of standing in a car park waiting. After a 9 hour flight – not a service I was expecting or wanted. The driver eventually turned up and I had to dash off late!! When I got home I looked in the back of the car and saw my items on the floor and my back seat belt bunched up with debris all over the sea, as if something had been harnessed in. This is a brand new Range Rover (see photos below). I then looked around the car in more detail and saw scratches on the passenger side front bumper (again see photo below).

This is definitely not acceptable and I can only presume was used whilst I was away. Very unsatisfactory service and

Stay away from this! Booked thinking it’s official heathrow business car park, as they advertise on their website, my mistake I know, but it’s impossible to cancel it, no one answers that phone, no one responds to the emails I have sent. It’s a partial refund but still, I should have the option to cancel it. Hopefully more people will read properly before booking.

If I could leave zero I would. This company is awful. They arrived 30 minutes late to collect my car at Heathrow for departure, left me with a ticket for £11 for them to get out the car park that I had to pay on the spot. No paperwork to complete whatsoever, no car check just got in car and drove off. On my return I rang an hour earlier than expected to ensure they were there, they arrived, no paperwork again, simply drove the car passed over the keys and he disappeared, he abandoned the car in the middle of the car park road so no-one could get by, then just went. All other meet and greet service seemed so much more professional. I have been complaining now for a month with still no response, they seem to just be ignoring my complaint email. This Company should be avoided at all costs.