Ho effettuato lâacquisto online e per due volte consecutive sullo stesso ordine mi hanno inviato il prodotto sbagliato. Dopo il primo ordine ho segnalato il problema, etichetta esterna diversa da quel... ãã£ãšèŠã
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Bestellt am 08.12.2025 mit der Zusage âLieferung bis Weihnachtenâ, angekommen erst am 03.01.2026 â fÃŒr mich bereits ein klarer Bruch der Erwartung. Damit nicht genug: Die Jacke kam nicht in der bes... ãã£ãšèŠã
Ich habe Anfang Februar einen Mantel retourniert der nachweislich am 11. Februar bei Herno eingegangen ist. Seither warte ich auf die RÃŒckerstattung. Der Kundenservice vertröstet einen und die Hotl... ãã£ãšèŠã
Esperienza molto negativa , ho sempre acquistati Capispalla di questo marchio negli ultimimi 5-6 anno ma negli ultimi anni prodotti scadenti e materiali scadenti dopo qualche anno senza lavaggio si pr... ãã£ãšèŠã
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Worthless quality - be aware
So i bought a jacket from a local dealer who sells Herno (amongst other brands) in Malmoe, Sweden. The jacket was leaking down from the first day. I was traveling alot at that time and showed up at the store two-three months after the purchase and showed them the jacket. They agreed that it was pretty unusual and leaked alot of down. I told them that i really loved the jacket and would like a similar. If they dont have it in stock, i can also take another jacket from Herno since i like their models.
The local dealer sent the jacket to Italy for checkup by Herno them selves. In return i got a textmessage that Herno claimed me of having used the jacket inapropriate and they wouldn't claim it back. (I work within finance and have used the jacket while walking to the office and home...)
Since i am a good customer to the local dealer he was a bit of ashamed so he took the jacket back and i got a full refund.
This is really sad because i liked the brand and their clothes but as a matter of principals i will never buy anything from this crap company again and wouldn't advice anyone else to do it either since they dont care about their customers at all. They take no responsibility for the quality issues after the clothes has been sold. Be warned.
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