Although in or about February 2026 I had a horrible experience at this location after renting regularly for more than 10 years. I had to contact the corporate office/President's Circle customer servic... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Customer service was excellent at the location where I picked up and dropped off the car. The vehicle itself was generally fine and suited my needs. I only drop one star because the tires were in obvi... もっと見る
The staff there was very helpful I didn't have a ride home Matthew gave me a ride and I enjoyed talking to them and joking with them like we're real friends they're always pleasant and smiling.... go... もっと見る
I did not get any reply mail from the customer service department . It’s regarding my rental car issue
企業情報
当該企業による記述
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
連絡先
1610 E Kemper Rd, 45246, Cincinnati, Ohio, 米国
- (513) 771-3513
Your Car Rental Deals, News & Offers
4.0
ほぼ満足
13件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great Service
Although in or about February 2026 I had a horrible experience at this location after renting regularly for more than 10 years. I had to contact the corporate office/President's Circle customer service to resolve the issue. Subsequently, I have had several other rentals which have been successful including the one that I had last week. This location is probably the closest to my home, so I wish they would reopen a downtown location or when in the center city. There are plenty of times where I use a competitor due to the location. I was happy with my contacts and customer service displayed by Matt and Becki.
2026年10月14日
The computers were not working and we …
The computers were not working and we had a problem taking my payment and verifying my rental
2026年10月1日
Car was ready for us to pick up
Car was ready for us to pick up. Drove a Kia K4. Really liked it!
2026年10月5日
The staff there was very helpful I…
The staff there was very helpful I didn't have a ride home Matthew gave me a ride and I enjoyed talking to them and joking with them like we're real friends they're always pleasant and smiling.... go 1601 Kemper road
2026年10月6日
Customer service reps attendees went…
Customer service reps attendees went above and beyond to make sure my needs were met
2026年9月24日
The car was not cleaned
The car was not cleaned, and I had to take it to the car wash and get clean myself. I’m used to driving a clean car.
2026年9月26日
No problems.........
2026年9月30日
I did not get any reply mail from the…
I did not get any reply mail from the customer service department . It’s regarding my rental car issue
2026年9月17日
The agent at the Hertz location on E
The agent at the Hertz location on E. Kemper Rd. did an awesome job she made me feel so comfortable explaining everything to me and made my experience very smooth and enjoyable. She deserves a big raise kudos to her..
2026年9月18日
Very smooth and easy rental experience
This was my first time renting a vehicle from Hertz for a work trip, and it went extremely well! The car was ready when I arrived, the rental was clean and pleasant to drive on a road trip, and the return process was also simple and convenient. Will definitely be using Hertz again in the future!
2026年9月18日
Excellent service
Excellent service, clean and great condition vehicle! East checkout and check-in!
2026年9月17日
Customer service was excellent, tires not so much
Customer service was excellent at the location where I picked up and dropped off the car. The vehicle itself was generally fine and suited my needs. I only drop one star because the tires were in obvious need of rotation, with the tread on the front quite low and the tread on the back almost like new. That made driving on a wet freeway a bit interesting.
2026年9月10日
Check in and return was exceptionally…
Check in and return was exceptionally easy and effecient
2026年7月4日
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