heylo レビュー 

Saba was my daughter's case handler in the sales and re staircasing team. Always so very helpful and efficient. If she was busy, she rang me back as promised when I asked on numerous times and kept on top of where her case was up to. A really kind and calm manner. Nothing too much trouble. Such a lovely person.Thank you Saba 😊

AVOID Heylo Housing — My experience with Heylo Housing
If you're considering Heylo Housing or any other part-rent, part-buy scheme, I would strongly recommend you think very carefully before signing up.
My experience has been extremely disappointing. The rent increases year after year, and what initially may look like an affordable way of getting onto the property ladder can become considerably more expensive over time. In my experience, after a relatively short period I was paying an amount that made me seriously question why I was doing this instead of having a conventional mortgage.
Thankfully, I eventually moved house and got out of the arrangement. I can honestly say that I would NEVER, EVER enter into a part-rent arrangement again.
And unfortunately, my experience didn't end there.
Heylo contacted me by email to tell me that they owed me a refund. Great — except I still haven't received it. I've sent numerous emails asking when I will receive the money they themselves told me I was owed, and I've now had no response to my last three emails.
How is that acceptable customer service?
If a company tells you it owes you money, you shouldn't have to repeatedly chase them for it and then be ignored.
Looking back, I wish I had understood much more clearly how the costs could increase over time before entering into the scheme. The headline of "part rent, part buy" may sound attractive, but I would strongly recommend anyone considering it to look beyond the initial figures and work out what you're potentially committing yourself to over many years.
I would not recommend Heylo to anyone based on my experience.
And I certainly wouldn't recommend any part-rent, part-buy scheme without doing an enormous amount of research first.
For me, the biggest lesson is simple:
There is only one winner in these arrangements — and in my experience, it certainly isn't the person paying the rent.
I'm extremely glad I eventually got out. YOU HAVE BEEN WARNED

My son lives in a Heylo Housing property and has had no lighting downstairs for over a week. Despite emailing them multiple times, nobody has responded or come to fix the problem. Their service and communication are incredibly disappointing. If I could give them a zero, I would. They’re quick to take the rent but then completely disappear when you need help. I wouldn’t recommend them at all.

If I could leave 0 stars I would my son purchased a flat shared ownership due to being near a train station you cannot open windows temperatures are so high they cannot always stay there Heylo washed their hands of it even the the air flow system clearly doesnt wrk ..Ombudsman will be our next step

I recently completed the final staircasing of my home with Heylo and had a positive experience throughout. Trisha was friendly, professional and kept me updated at each stage of the process. Although there were some delays caused by third parties outside Heylo's control, communication was clear and I always felt that the team was actively progressing my case and chasing where possible.

Looking back, shared ownership gave me the opportunity to enter the property market at a time when buying a home outright would have been much more difficult. It was a great stepping stone that allowed me to gradually increase my share over the years until I finally reached 100% ownership.

Thank you to everyone involved for helping me achieve this milestone. I really appreciate your support and would happily recommend Heylo to anyone considering shared ownership or staircasing.

I have just finished staircasing to 100%. What should have been a straightforward process was complicated by mistakes by the land registry and my solicitor when I first purchased the property. It has taken 15months to sort out but without the help and knowledge of Saba at Heylo Housing it could have taken longer. Saba was constantly updating me and letting me know how things were progressing and the results of any meetings and what needed to be done to help speed things up. So, thank you Saba, I really appreciate all the help and kindness you have shown me over quite a few months. You are a major asset to Heylo Housing. Thank you

"Getting on the property ladder through shared ownership felt like a mountain to climb, but Rachel at Heylo Housing made it happen. She went completely above and beyond to guide me through to completion. Rachel answered every question quickly, navigated the paperwork seamlessly, and kept my mind at ease throughout. If you are going through this process, you want Rachel in your corner. Thank you, Rachel, for your amazing support and for getting me my house!

I have just completed 100% staircasing on my house. It wasn't an easy journey and there were some delays in the final process which caused some stress, but the team was amazing and very supportive every step of the way.

During my years under the shared ownership scheme, the housing association always left me to enjoy and feel completely settled in my home. They helped me get my foot onto the property ladder, and I am so incredibly grateful for that opportunity. Thank you for helping me buy my first home!

The resales officer attached to my sale Saba Gul was amazing! Always returned calls, always prompt replies with emails and queries. So helpful and informative.

We can not thank Ewa enough for her assistance in our sale and throughout our time in our shared ownership house. Her customer service and knowledge has been second to none! We would also like to thank Trisha who has assisted toward the end of our process. Both absolute superstars!!

We are currently selling our shared ownership property and seemed to be going round in circles with the information we were getting from our estate agents. However once we emailed Heylo and Saba Gul was assigned to the sale she went above and beyond to find out answers and get to the bottom of the issue, her communication has been excellent and has made a stressful experience a lot easier. She is a credit to the Heylo team. Thanks Saba!!

Trisha and the Resales team were incredibly helpful and diligent during the process of selling on our flat.

Heylo were great, especially when I moved out. Ewa was friendly and great at answering queries.

I’ve just sold my Heylo property after 5 years, and overall the experience was smooth, well informed and they acted fairly throughout. They were a fantastic company to work with, and it gave me a step on the housing ladder to then buy a freehold with my partner - so thank you.

An even bigger shout out to Ewa in the resales and staircasing team who was fantastic, attentive and prompt with her responses. There was little chasing required from my end, and helped me with my Solictors when specific requests came up to avoid any blockers. Selling and buying is a stressful experience overall, but Ewa made it feel a bit lighter and we’re truly grateful for her support - so thank you.

HIGHLY rate Rachel from heylo!!! We had huge issues with a Bovis sales woman in regards to reserving the home we wanted. She made everything so difficult for us and told us we could not reserve through heylo, only through her. I got straight into contact with Rachel and she phoned me more or less as soon as I sent the email to her and she got straight onto the site manager and got our house reserved for us!

She was always at the end of the phone and was great with communicating, got back to us asap on anything we contacted her for. She was brilliant and I feel she genuinely wanted to help us get our home.

We would not have stood a chance at getting our dream home if it wasn’t for Rachel! We are so grateful.

Thank you Rachel xxxx

Still not sorted out the balance on my account from going back almost 2 years. Having paid them £1300 none of it seems to have been allocated to our account. Disgraceful!

Buyer beware! Our apartment block has major construction issues, 4 years on Heylo couldn’t care less despite owning 50% of the apartment. Leaking roofs, mould & shoddy plumbing.

My mother in law was purchasing a retirement flat from a man who had shared ownership through Heylo Housing. They were very slow throughout the transaction. They (and / or their solicitors) took far too long to review the documents, arrange valuers, prepare the Staircasing agreement and many of the documents had simple, basic errors which we had to point out and then they took several days to fix. Very frustrating to deal with and it made the experience for my elderly mother in law much more stressful than it needed to be.

We recently sold our shared ownership property with Heylo & to say this was a nightmare was an understatement. Not only did our sale cost us a big loss but the whole process took a lot longer to sort out. The companies departments don’t speak to each other & we ended up having to do so much chasing that I’m not sure why we had to pay a selling fee!!! They should have paid us!! Their rents went up a lot every year & we still lost a lot of money on our sale. Never use this company ever again! Avoid as they really aren’t interested in helping you to move.

Hi Heylo Team,

Thank you for the lovely hamper. It really made me feel welcome. The whole buying process was very supportive, and I felt assisted every step of the way. I start my journey with my 25% share in the property.