Outstanding service. Confirmed product was available so ordered online and received from Scotland to south wales in super time. I now have a very happy 8 yr old. Would definitely recommend this... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Delivery would have been great but parcelforce worldwide had to make three attempts!At the moment the bike is still in its opened box but it looks great My experience with Highland Bikes overall has... もっと見る
Fantastic service. Found product online, confirmed on the phone. Shipped same day. Received within 24 hours despite ordering two days before Christmas. Overall couldn’t be happier. Product its... もっと見る
Recently purchased two e-bikes (Moustache and Scott) from Highland Bikes and was really impressed with the quality of the bikes and level of customer service we experienced. Great advice and guidance... もっと見る
企業情報
Highland Bikes について
当該企業による記述
At Highland Bikes we’re all about the bike rider. Maybe you’re a seasoned road racer or weather beaten Bikepacker or getting your first bike since you were a kid. Whatever your reason for riding bikes, we’re here for you.
Whether you’re shopping In Store, Online or using our Click and Collect service you can rest assured only the best products make it into our store and that our highly knowledgeable team are on hand to offer you honest, dependable advice and the help you need to make the right choice.
Our Online Shop is fully encrypted to provide you a secure and safe shopping experience. Convenient payment options including PayPal and Klarna are available as well as our our ‘Ride It Away’ Finance options offering flexible payments on selected purchases. We also accept voucher from most of the leading Cycle to Work providers including but not limited to Cyclescheme, Halfords Cycle2Work, Green Commute Initiative, Cycle Solutions, MyBenefits and Vivup.
連絡先
29-31 Shore Street, IV1 1NG, Inverness, 英国
- 01463234789
- info@highlandbikes.com
- www.highlandbikes.com
4.8
優良
199件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Pannier bag
From choosing item to it being delivered was unbelievable. Was delivered as promised in text at point of sale and arrived within 2 days. Excellent communication throughout, well packaged item and delighted with it. Thank you
2024年11月2日
Highland Bikes からの回答
Thanks for choosing Highland Bikes and for leaving such a great review.
Great communication and service.
2024年10月23日
Highland Bikes からの回答
Thanks for shopping with Highland Bikes.
Quick and efficient service.
2024年10月24日
Great service
Good communication, quick to answer any questions, knowledgeable and helpful.And a Good price!!!
Quicker than expected delivery👍
Would definitely recommend 💯
Many Thanks highland bikes.
2024年10月2日
Highland Bikes からの回答
Glad we could help. Thanks for taking the time to review.
Very fast service
2024年9月21日
Very quick refund
Had to return a wetsuit recently for a refund. The returns and refund procedure was easy and quick with no quibbles whatsoever. The money was back in my account within a few days.
Would definitely use again
2024年9月27日
自発的なレビュー
Phone support was excellent and the…
Phone support was excellent and the part required was delivered the next day. Thank you.
2024年9月17日
Highland Bikes からの回答
Thanks for shopping with Highland Bikes and I'm glad we could help.
Service was quick and efficient
Service was quick and efficient, delivery arrived within two days of ordering
2024年8月16日
Highland Bikes からの回答
Thanks for shopping with Highland Bikes.
Efficient service and the product was…
Efficient service and the product was fine. What I liked about the company was the way that they responded to a couple of (unjustified) one star interviews. They came across as professional, responsive and reasonable.
2024年8月4日
Highland Bikes からの回答
Very much appreciated and thank you.
Ordering on line was easy
Ordering on line was easy. Goods arrived quickly once order was processed, however took a few days to process the order
2024年8月1日
Prompt same day dispatch of an item…
Prompt same day dispatch of an item having phoned to ask if that was possible. Very helpful staff at both the Nairn branch & Inverness main outlet in answering my telephone enquiries.
2024年7月24日
SHOCKING SERVICE
WE PUT OUR BIKES IN ON TUESDAY THE 23 JULY TO GET A TYRE PUT ON BOTH BIKES, WE WERE TOLD TO COME BACK FRIDAY TO COLLECT THE BIKES,WE WALKED DOWN FROM OUTSKIRTS OF INVERNESS ONLY TO BE TOLD BIKES WERE NOT EVEN STARTED TO COME BACK LATER THAT DAY I HAD EXPLAINED THAT WE JUST WALKED FOR OVER ONE HOUR AS YOU PROMISED THEY WOULD BE READY, 5 DAYS TO PUT 2 TYRES ON SHOCKING SERVICE WILL NEVER RETURN.
2024年7月31日
自発的なレビュー
Highland Bikes からの回答
Just to be clear, we don’t ‘promise’ bikes to be ready for specific times. If you have a deadline then we will absolutely do our best to meet that deadline, but we don’t promise it because any number of things could happen to hinder us getting the job done and through no fault of our own, the promise is broken. The best we can do, is to do our best and that seems to work for the majority of our customers.
When you dropped off your bikes, we explained that our current turnaround time is approximately 7-10 days however given that your job was not a complex one, we would hopefully be able to get it squeezed in to the queue, should a space become available and, in all likelihood, we should be able to get it done for the Friday. You would also have been informed that we would send a text message once the job was completed as we do with all our jobs. Of course, customers are welcome to to contact us using any of the popular messaging services and even by telephone to check on progress of their job.
Your bikes were actually ready on the Friday you requested (you will have received the text message). They just weren’t ready when you chose to arrive. The irony is that if you had called to say you were heading in for them, we probably would have had them ready in time for you for your arrival.
I understand that you are really just angry at yourself for walking for an hour to collect your bikes without any confirmation that they were actually ready, and that you are now projecting that anger on to us. I would disagree that our service was shocking and in fact, a little bit of gratitude would not have gone amiss for getting your bikes ready for you and for putting you ahead of other customers who are waiting patiently.
Perhaps we have both learned a lesson from this encounter.
Local bike shop !!
Good service and knowledgeable staff.
I think we all need to support our local bike shops to keep them going!
2024年7月2日
Highland Bikes からの回答
Thanks so much for your continued support. Happy riding.
Great service
Highland bikes sent the item really quickly.....and then we're super helpful when I had ordered the wrong thing. They helped me sort out what I actually needed, and got a replacement to me quickly.
2024年7月4日
Highland Bikes からの回答
Hi. So glad we could help and happy that you got sorted with the correct part. Thanks for taking the time to leave a review.
Highland Bikes からの回答
Very happy to hear that you're enjoying the bike. Thanks for choosing Highland Bikes.
The tyres arrived in good time
The tyres arrived in good time, however I haven’t fitted them yet so I can’t comment on their performance
2024年6月16日
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