Order was easy to place online with website complying to good web design principles. Staged emails to notify of order progress were sent to me in a timely manner. The two staff who dealt with me in st... もっと見る
企業が回答しました
所在地
所在地を変更Unit 25 Eastgate Centre, SS14 1AE Basildon, GB
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レビュアーのコメントを見てみましょう
the shop assistant Julia (not too sure of the name now) at Basildon Eastgate HMV is very helpful and patience as my children bring their saving in coins to purchase their item and she take time to cou... もっと見る
企業が回答しました
REALLY fast delivery and they keep you updated the whole time. If an item isn't in stock, they try to get it in as quick as possible to deliver too so it's really reliable! Only issue is that the pack... もっと見る
企業が回答しました
The customer service in store was great. Very helpful and polite. The item condition however was not as good. Boxes delivered in store was beaten (I was concerned this may happen on home delivery... もっと見る
企業が回答しました
企業情報
hmv (UK) - Basildon について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
Unit 25 Eastgate Centre, SS14 1AE, Basildon, 英国
4.8
優良
241件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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hmv (UK) - Basildon からの回答
Hello Adele
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Delivery was on time and I was very…
Delivery was on time and I was very happy with what I brought
2026年8月25日
hmv (UK) - Basildon からの回答
Hi Brendan
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Kept me informed on when the cd on…
Kept me informed on when the cd on order would be available in the store. Collection was also easy.
2026年8月20日
hmv (UK) - Basildon からの回答
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Basildon からの回答
Hi Charles
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Basildon store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
hmv (UK) - Basildon からの回答
Hello doris
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Order process and item collection went smoothly
Order was easy to place online with website complying to good web design principles. Staged emails to notify of order progress were sent to me in a timely manner. The two staff who dealt with me in store were helpful and friendly. The item ordered was a birthday present for my wife who was delighted with the gift, which was an HMV exclusive.
2026年8月10日
hmv (UK) - Basildon からの回答
Hi Tony
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
MICHAEL JACKSON LIVE AT WEMBLEY, 16 July 1988
I went to the Wembley Stadium and saw this show 2 times. I was excited to see after looking at HMV online as always bought from
them 1 was able to purchase a Blu- Ray. I am able to keep it and it was sealed. It arrived very quickly after I ordered it so I was very happy. Excellent service.
2026年7月30日
hmv (UK) - Basildon からの回答
Hi Mrs
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Excellent service I ordered 3 dvds the…
Excellent service I ordered 3 dvds the staff at Basildon hmv were very helpful and I was informed they arrived and could pick up 2 days later thank you for your help
2026年7月29日
hmv (UK) - Basildon からの回答
Hi Mr
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
the shop assistant Julia (not too sure…
the shop assistant Julia (not too sure of the name now) at Basildon Eastgate HMV is very helpful and patience as my children bring their saving in coins to purchase their item and she take time to count them and placed the order online. efficiently . Thanks you.
2026年6月22日
hmv (UK) - Basildon からの回答
Hello Yasmin
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Basildon store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
hmv (UK) - Basildon からの回答
Hi Ross,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service and had everything we was…
Great service and had everything we was looking for
2026年7月3日
hmv (UK) - Basildon からの回答
Hi Mrs
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
REALLY fast delivery and they keep you…
REALLY fast delivery and they keep you updated the whole time. If an item isn't in stock, they try to get it in as quick as possible to deliver too so it's really reliable! Only issue is that the packaging isn't the greatest sometimes but its still fairly safe
2026年7月3日
hmv (UK) - Basildon からの回答
Hi Xana
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and your feedback and hope to see you again in the near future.
Cheers!
Staff are always so every helpful and…
Staff are always so every helpful and welcoming. Helped me with an on line order as this wasn't in stock to buy.
2026年6月15日
hmv (UK) - Basildon からの回答
Hi Lucy
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Basildon store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
hmv (UK) - Basildon からの回答
Hi Lilley
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
hmv (UK) - Basildon からの回答
Hi Tony
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Basildon からの回答
Hi Tyran
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great delivery service 👍
2026年5月29日
hmv (UK) - Basildon からの回答
Hi Darren
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Records are great here good selection
Good service and plenty in store, would recommend Basildon
2026年5月7日
hmv (UK) - Basildon からの回答
Hi Helen,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
They were friendly and very helpful
2026年5月5日
hmv (UK) - Basildon からの回答
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I bought suede's new album in basildon…
I bought suede's new album in basildon store which was £24:99 , didn't realise i was charged 28:99 until I got home? Don't know why, thinking it was deliberate overcharge.
2026年4月29日
自発的なレビュー
hmv (UK) - Basildon からの回答
Hello Paul
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience, including your receipt as possible and they’ll take a look asap.
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