I bought suede's new album in basildon store which was £24:99 , didn't realise i was charged 28:99 until I got home? Don't know why, thinking it was deliberate overcharge.
企業が回答しました
所在地
所在地を変更22 Eastgate Centre, SS14 1AF Basildon, GB
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The young lady in the Basildon store was very helpful when I asked about the DVD I wanted to buy. She advised it would take 5 working days to be delivered. It arrived a week later, even with the Easte... もっと見る
企業が回答しました
Went to store in Basildon and a very helpful member of staff gave me all the info I need to make a decision on a turntable and speakers to buy I ordered on line to save carrying the items which were a... もっと見る
企業が回答しました
The shop in Basildon Essex is where I was helped be a lovely member of staff, she helped me order a present, and also helped me look in store for another item, I felt I was taking a lot of her time, h... もっと見る
企業が回答しました
企業情報
hmv (UK) - Basildon について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
22 Eastgate Centre, SS14 1AF, Basildon, 英国
4.8
優良
221件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
They were friendly and very helpful
2026年5月5日
hmv (UK) - Basildon からの回答
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I bought suede's new album in basildon…
I bought suede's new album in basildon store which was £24:99 , didn't realise i was charged 28:99 until I got home? Don't know why, thinking it was deliberate overcharge.
2026年4月29日
自発的なレビュー
hmv (UK) - Basildon からの回答
Hello Paul
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience, including your receipt as possible and they’ll take a look asap.
Delivery was amazing thanks i will shop…
Delivery was amazing thanks i will shop from you online and in store
2026年2月7日
hmv (UK) - Basildon からの回答
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Basildon からの回答
Hello Mark
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
So helpful in Basildon Store
The young lady in the Basildon store was very helpful when I asked about the DVD I wanted to buy. She advised it would take 5 working days to be delivered. It arrived a week later, even with the Easter holiday in between ordering and arrival.
2026年4月10日
hmv (UK) - Basildon からの回答
Hi Christine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Basildon からの回答
Hello Joanne,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
HMV Basildon New Store.
HMV Basildon has moved to another store. To my mind, given the store much needed rejuvenation.
2026年4月3日
hmv (UK) - Basildon からの回答
Hi Charles
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our new Basildon store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
hmv (UK) - Basildon からの回答
Hi Lisa
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very friendly and helpful man that…
Very friendly and helpful man that served me over the counter at the tills very happy with the service I received and I find everything I was looking for but one thing which I ordered in store and got it delivered to my house so very happy
2026年3月10日
hmv (UK) - Basildon からの回答
Hi Brendan,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very helpful
Very helpful, respectful and the delivery was on time delivered with care and respect
2026年3月3日
hmv (UK) - Basildon からの回答
Hi M
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Visiting HMV Basildon.
When I visited the HMV store at Eastgate Basildon on 3/3/26, to pickup a dvd which I had pre ordered I was served by Shawn. He was very helpful and pleasant, as I find all of the staff in store. I will be visiting again in the future I am certain. Janet Hursey
2026年3月2日
hmv (UK) - Basildon からの回答
Hi MSJANETHURSEY
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Excellent service
I got the item I ordered in good time, staff were very helpful and polite.
I've been buying my disks from HMV Basildon for a good many years and will continue to do so
2026年2月23日
hmv (UK) - Basildon からの回答
Hi Consumer
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Collected my order
Collected my order, very quick and helpful service. Sam, the store manager is very friendly and helpful.
2026年2月25日
hmv (UK) - Basildon からの回答
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Basildon からの回答
Hi Lesley,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Basildon からの回答
Hi Jonathan,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Basildon からの回答
Hi Mr Stanton,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very knowledgeable helpful and friendly…
Very knowledgeable helpful and friendly staff!An excellent experience every I shop!I cannot fault them!
2026年1月29日
hmv (UK) - Basildon からの回答
Hi derek
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great experience
Great experience. Staff very friendly and helpful. Good communication for delivery information.
2026年1月27日
hmv (UK) - Basildon からの回答
Hi Susie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The guy was helpful when purchasing my…
The guy was helpful when purchasing my item. As at first I wasn't sure if the item came in the format that I required. But he checked on Google to make sure that the correct format was ordered.
2026年1月22日
hmv (UK) - Basildon からの回答
Hello ian
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store, and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Item arrived in a fast delivery
Item arrived in a fast delivery
Staff at the Basildon store very helpful and always friendly
Was unable to order via the app as it was not working properly this needs attention
Couldn’t fault the service I received
Thank you Basildon
2026年1月10日
hmv (UK) - Basildon からの回答
Hi Donna
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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