Fantastic service. Polite, friendly, and very helpful staff. And hmv had the limited edition vinyls ,Dvd's & cd's that I wanted . Hmv has the best staff and service I have ever experienced. And... もっと見る
企業が回答しました
所在地
所在地を変更3-6 Castle Place, Donegall Arcade, BT1 1PT Belfast, GB
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レビュアーのコメントを見てみましょう
I got the new katseye wild book but it was missing the photocards and before you say it doesn’t come with them I’ve seen others get them in the same book
企業が回答しました
HMV consistently delivers on all fronts. Excellent service, items arriving in pristine condition, well packaged, and their stores are amazing. You could spend all day in a store. I've recently or... もっと見る
企業が回答しました
Easy to navigate from searching all products to checking out at the end. Also, the prices are usually very good. Prompt delivery to both home and store addresses, and communication cannot be bettered.... もっと見る
企業が回答しました
企業情報
hmv (UK) - Belfast について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
3-6 Castle Place, Donegall Arcade, BT1 1PT, Belfast, 英国
4.7
優良
512件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Manger denied refund
Great service by worker named Larissa, very polite but I went for a refund and the manger in Belfast, said no without reason, even though it was £10, but gave my male friend a refund for the same thing
2025年3月29日
自発的なレビュー
hmv (UK) - Belfast からの回答
Hello Faith
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
My cd arrived almost a month after the…
My cd arrived almost a month after the release date. I was kept informed by email of lack of stock but this did not help either the disappointment caused.
2025年3月26日
hmv (UK) - Belfast からの回答
Hi Wendy,
Thanks for leaving a review. We were sorry to hear of your disappointment with regards to the supplier delays, however we are pleased to see that this has since arrived with you.
hmv (UK) - Belfast からの回答
Hi Jacqui
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Online shopping
As someone who has a chronic illness and can no longer shop on the high street, I love being able to order online with HMV, and delivery is always fast and reliable. Prices are great too and I’ll always shop with HMV online. Highly recommend 🙂
2025年3月20日
hmv (UK) - Belfast からの回答
Hi Stacey
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
hmv (UK) - Belfast からの回答
Hi Eve
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
If you can't find it yourself - just ask!
Staff couldnt locate the one copy of "Off With Her Head" by Banks that their system said was available in store but were happy to order me one which only took a few days.
2025年3月13日
hmv (UK) - Belfast からの回答
Hi Nathan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The dvd arrived on time and safely.
2025年3月14日
hmv (UK) - Belfast からの回答
Hi Neil
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Worse customer experience i have had.
Pre-orded game 2 weeks in advance.
Went on day to collect.
Was told couldn't have game as email wasn't sent to say collect.
Asked did they have game was told yes but wouldn't give to me as no email sent.
Advised that was ridiculous as email they would be sending was just to ask me to come and collect.
Woman sales advisor went to speak to manager.
Manager came down - referred to me as 'mate' and asked me why i was shouting at his staff - i asked who said i was shouting - advised it was woman advisor - asked advisor why was she lying as i never shouted at her - she retracted the shouting and said i wasn't shouting but being 'short' with her. I asked why then did she lie and say i was shouting - she then began crying! Manager then berated me for upsetting his staff! A random customer spoke up on my behalf and said staff were acting ridiculous. Manager held my game i had paid for in his hand and said he couldn't give it me as no email had been sent. Again i said this this is ridiculous as the email they were going to send was just to ask me to come and collect! Manager relented and gave me the game. I left the shop telling the woman sales clerk she should be ashamed of herself for lying to her manager about customers. Overall a horrible experience and over something so stupid as an email.
2025年3月5日
hmv (UK) - Belfast からの回答
Hi Sam
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
hmv (UK) - Belfast からの回答
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Belfast からの回答
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great purchase experience.
Great purchase experience.
Got item delivered to local store, HMV kept me in the loop throughout the delivery process.
2025年2月26日
hmv (UK) - Belfast からの回答
Hello Chieftains
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
hmv (UK) - Belfast からの回答
Hi janice
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Belfast からの回答
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great condition and it was in excellent…
Great condition and it was in excellent care no damage or anything to it so I am happy with the product
2025年2月26日
hmv (UK) - Belfast からの回答
Hi Ethan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good service in Belfast
Unfortunately didn’t get the guys name. But it was busy, Valentine’s Day, loads of people in. He acknowledged me straight away waiting for my collection and I was out within 2 minutes. The staff are always friendly and I love HMV for this reason.
2025年2月15日
hmv (UK) - Belfast からの回答
Hi Kr1pt0
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Belfast store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
hmv (UK) - Belfast からの回答
Hi Nigel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Belfast からの回答
Hi P.F
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Found the staff very helpful and…
Found the staff very helpful and friendly, they also helped me choose the right earphones,answered any questions I had. The personal touch very evident.
2025年2月10日
hmv (UK) - Belfast からの回答
Hi Mary
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Belfast store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
hmv (UK) - Belfast からの回答
Hi Paul
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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