I love going to HMV so friendly if I can't find wat im looking for they go get it for me they ask if im looking for anything else
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所在地
所在地を変更Unit 1, Tower Shopping Centre, Bank Hey Street, FY1 4RZ Blackpool, GB
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Wanted to get my Grandson some Disney dvds and new the best place to look was HMV. Have a great library of classics to choose from, but at the moment he's mad about the lion king and Tarzan. Found the... もっと見る
企業が回答しました
CD arrived on time n played perfectly the first 2 tmes. The next day it wouldn't play at all, even though other CDs played perfectly tried it again n just got tweeting noises so took it to your Black... もっと見る
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Shopped at your Blackpool store. I really miss your stores as I like to browse. I like to try new music and have an eclectic taste. I do find random searches online unhelpful and often unsuccessful un... もっと見る
企業が回答しました
企業情報
hmv (UK) - Blackpool について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
Unit 1, Tower Shopping Centre, Bank Hey Street, FY1 4RZ, Blackpool, 英国
4.8
優良
219件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Poor quality pressings!
I recently made several purchases from HMV during the 1921 event, re-issues of classic vinyl in different colours. Out of those I purchased I had to return 2 because they were very bad pressings, the quality of the others was just acceptable. Very very disappointed indeed with my purchases but can't fault the returns policy as I had no issues getting a refund.
2024年7月26日
hmv (UK) - Blackpool からの回答
Hello Ian
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience with your products on this occasion.
So that we can advise fully, please contact our customer service team at support.hmv.com with as much detail regarding the faults as possible and they’ll take a look asap.
Quick efficient service
2024年7月28日
hmv (UK) - Blackpool からの回答
Hello Janine,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great product and price
Great product and price. I loved the fact that if it's sent to a store, it's essentially 'free' postage. Packaging was great too!
2024年7月6日
hmv (UK) - Blackpool からの回答
Hello Bryan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Lucky me, 2 Kerry king vinyls bought
I had been bought 2 vinyls that were the same for my birthday, luckily both from HMV. One was an online purchase the other from a store. I was in Blackpool for my birthday weekend and took one of the vinyls back to the Blackpool store to see if I could exchange one (with either copy of online receipt). The store was very helpful and ordered me a vinyl that I wanted to be delivered to my local store as it was not available in store. Both Blackpool and Mansfield stores were very friendly, polite and very helpful.
2024年6月23日
hmv (UK) - Blackpool からの回答
Hi David
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
hmv (UK) - Blackpool からの回答
Hi Customer
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Arrived on time and in great condition
Arrived on time and in great condition, great quality and reasonable prices.
2024年6月16日
hmv (UK) - Blackpool からの回答
Hi Angel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
As the only high street store for music…
As the only high street store for music and film, HMV is vital for those of us who are not too happy ordering online. The Blackpool branch has always been a pleasure to visit. The staff are informative, very friendly - and always so helpful.
2024年6月14日
hmv (UK) - Blackpool からの回答
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I love you HMV but time and time again…
I love you HMV but time and time again its unclear if your releases come with a slipcover or not? I know every webstore uses stock images but please try resolving this issue.
Have a nice weekend to all HMV staff.
2024年5月16日
hmv (UK) - Blackpool からの回答
Hi Darren,
Thanks for leaving us a review. Please be advised that the majority of our images mainly focus on the cover of the product and we crop out the actual case so that our customers can see the cover clearly. Apologies if this was perceived as a slipcase and thank you for bringing this to our attention; we'll raise this for review.
Whilst most studios will have a slipcase on their major releases for the first initial manufacturing run, after that stock has sold through they will revert to a normal amaray case without a slipcase. Unfortunately both versions have the same product code and barcode so it is impossible to know when that change happens.
Thank you for allowing us to explain our position on this matter, we look forward to seeing you in-store or online again soon.
We hope you have a nice weekend also :)
Knowledgeable and friendly staff
Knowledgeable and friendly staff. Very helpful, would recommend.
2024年4月21日
hmv (UK) - Blackpool からの回答
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick delivery to store and took no…
Quick delivery to store and took no time at all to collect the item when I went to the shop.
2024年4月13日
hmv (UK) - Blackpool からの回答
Hi Burty
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The man at the Blackpool store was…
The man at the Blackpool store was amazing and helped me out a lot, he deserves a lot of credit
2024年4月8日
hmv (UK) - Blackpool からの回答
Hello Michaela
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
The guy that served me in the shop at…
The guy that served me in the shop at Blackpool could not have been more helpful. He was outstanding and arranged a delivery of a toy for my son which arrived and he’s over the moon.
It’s not often these days you get a great customer experience but I definitely did.
Big thanks to the chap that served me, he’s a credit to you organisation. Thanks HMV!
2024年4月6日
hmv (UK) - Blackpool からの回答
Hi Ian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Customer service
Very friendly staff. Fast delivery. Replacement sorted quickly due to a faulty cd.
2024年3月30日
hmv (UK) - Blackpool からの回答
Hi Bex
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
hmv (UK) - Blackpool からの回答
Hi Andrew
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good range of products and service at HMV Blackpool
Having visited a few stores in Blackpool for suitable wired headphones and not finding either a suitable product or good service I gave up. On my way home I passed the HMV store and wondered if they sold them. Upstairs they had a wide selection. Though most were wireless they had a fair number ranging from surprisingly lower prices than I expected to more expensive for the knowledgeable and discerning. I asked for help and showed my old, well used and loved headphones but now broken that connected to my Yamaha keyboard. He confirmed the wired headphones on display were suitable and explained the difference between over ear, like my old ones, and on ear ones along with answers to my questions. He confirmed the 3.5mm connector which plugged into my Yamaha adapter were on the headphones I was considering. I bought and left the store happy I found a store with products and service that turned my negative day's shopping to a positive one. I am 72, not into wireless tech, Bluetooth and similar - a bit old fashioned, behind the times perhaps but one thing I do know is good old fashioned attentive customer service will never go out of fashion and that was there at HMV Blackpool.
2024年2月20日
自発的なレビュー
hmv (UK) - Blackpool からの回答
Hi Raymond
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Keep me up to date with order and staff…
Keep me up to date with order and staff was very polite
2024年2月2日
hmv (UK) - Blackpool からの回答
Hi Kathy
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
How fast you got my purchase to me
2024年2月1日
hmv (UK) - Blackpool からの回答
Hi Andrew
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Blackpool からの回答
Hi Paul
Thanks for getting in touch with such a positive 5 star review of our Blackpool store; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Staff very attentive and helpful
Staff very attentive and helpful, wouldn’t go anywhere else
2024年1月25日
hmv (UK) - Blackpool からの回答
Hi KEITH
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
great low prices.
2024年1月2日
hmv (UK) - Blackpool からの回答
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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