We called into HMV today at the Xscape near Wakefield. The young lad who served us was unusual in this day & age in that he was extremely helpful & friendly. Other stores we went into the shop assista... もっと見る
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所在地
所在地を変更Unit C2 - C3, Junction 32,, Outlet Village, Tomahawk Trail, WF10 4FR Castleford, GB
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The vinyl I wanted was not on stock the guy behind the counter was very helpful and ordered the what I wanted I told him I was not local so he helped me arrange for home delivery. Two days after I a... もっと見る
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The gentleman (Marcus according to the receipt)who served me made sure I understood the whole process (never ordered in shop for a home delivery before , im old school and like to buy there and then i... もっと見る
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The album l ordered online was a bad pressing, a manufacturing fault. Rather then have the hassle of mailing it back, I could take it to my local HMV store. This was hassle free and not a problem at a... もっと見る
企業が回答しました
企業情報
hmv (UK) - Castleford について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
Unit C2 - C3, Junction 32,, Outlet Village, Tomahawk Trail, WF10 4FR, Castleford, 英国
4.8
優良
155件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Great, just have a few problems
Took longer than expected to post and deliver, could track it because the email link would not work but other than that it was great I love my viynl.
2024年1月5日
hmv (UK) - Castleford からの回答
Hi JP
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
hmv (UK) - Castleford からの回答
Hi Chris
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Splendidly knowledgable people who give…
Splendidly knowledgable people who give help immediately. Everything any customer could want in the customer care on offer in a consumer outlet of the highest quality. The entire team must have been recruited for the quality of their people skills and thentrained very carefully about the entire range of their products: a leadership Masterclass. it's pleasure to visit them.
2023年12月30日
hmv (UK) - Castleford からの回答
Hi Chris
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy ordering online good communication
2023年12月13日
hmv (UK) - Castleford からの回答
Hi Kevin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service!
2023年12月13日
hmv (UK) - Castleford からの回答
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Assistant was too over bearing…
Assistant was too over bearing ‘pushy’…I felt uncomfortable…instead of continuing my browsing and potential purchases I left feeling uncomfortable not a pleasant experience…..I wasn’t informed when my order came in stock…..but I got the cd that I wanted…..despite the fact that they were playing it originally…but didn’t have any to purchase at that time xxxx no not a pleasant experience or after service xxx
2023年11月19日
hmv (UK) - Castleford からの回答
Hello Tracey
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
hmv (UK) - Castleford からの回答
Hi Del
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Arrived on time staff very helpful
2023年11月19日
hmv (UK) - Castleford からの回答
Hi Mavis,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered in store,
Ordered in store,, helpful staff,,,, arrived via Royal mail as instructed, no issues.
2023年11月17日
hmv (UK) - Castleford からの回答
Hi,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
hmv (UK) - Castleford からの回答
Hi Mark
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Ordered to collect in store
Ordered to collect in store. The item was there sooner than I’d expected. When I went to collect it was a quick process.
2023年11月1日
hmv (UK) - Castleford からの回答
Hi Linda,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Quality Service …
Staff at the Castleford Branch of HMV were so helpful from point of order to picking up. Excellent service throuout the purchase
2023年10月25日
hmv (UK) - Castleford からの回答
Hi Chris
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent service
2023年10月8日
hmv (UK) - Castleford からの回答
Hi Ian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Last 2 days I walked into the store a…
Last 2 days I walked into the store a total of 7 times .I was always served by a person called Ryan.He was one of the reasons why i keep coming back.So friendly and helpful and made me feel like my passion for anime is being appreciated x .He went above and beyond for me to find every single figure available from one piece and even tho I dont like being broke it was sure a lovely experience 😂.Ryan sorry if u are sick of interacting with me and if im a pain 😂😂😂 Ill see you on Tuesday after payday 😂😂😂😂.Please dont let me buy more 😂. This guy is what I think of when I think of excellent customer service!Give that man a reward 🥳🥳🥳🥳. I was served at hmv junction 32 castleford branch.
2023年10月7日
自発的なレビュー
hmv (UK) - Castleford からの回答
Hi Kalliopi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The young man in the shop couldn't have…
The young man in the shop couldn't have been more helpful.he explained everything and my delivery came as he said 2 days later .it was the castleford branch of hmv
2023年10月6日
hmv (UK) - Castleford からの回答
Hi Christine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great experience at Castleford
When I ordered my purchase. The sales assistant was knowledgeable and had a great understanding of what I wanted. He was friendly and helpful. HMV is a great brand for CDs & DVDs.
2023年9月7日
hmv (UK) - Castleford からの回答
Hello Adrian
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
hmv (UK) - Castleford からの回答
Hi Rita
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Everything was excellent
Everything was excellent. The staff in the store were friendly and helpful and the product arrived when they said it would
2023年8月17日
hmv (UK) - Castleford からの回答
Hi Gena
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Castleford からの回答
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Use click and collect
Use click and collect. Order was waiting behind the counter. Pleasant member of staff who served me.
2023年8月3日
hmv (UK) - Castleford からの回答
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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