Was really good they ordered into store the cd I wanted and were really helpful it arrived very quickly and it was easy to collect from the store when it came in
企業が回答しました
所在地
所在地を変更Unit 20-21, Sailmakers Shopping Centre, Tavern St, IP1 3BB Ipswich, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Such a great experience we had at the Ipswich HMV, very knowledgeable and friendly staff helped us find all the albums we were looking for, including CDs old horror films from their brilliant selectio... もっと見る
企業が回答しました
Always order my vinyl online. Pick it up from the shop in town. Good quick shipping. Good customer service when picking up vinyl from shop. Staff are friendly.
企業が回答しました
HMV has become my go-to online and physical vinyl record store. Only if I cannot find a record that I want on their site, I'll look elsewhere. FAST shipping and super reasonable prices. I even bought... もっと見る
企業が回答しました
企業情報
hmv (UK) - Ipswich について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
Unit 20-21, Sailmakers Shopping Centre, Tavern St, IP1 3BB, Ipswich, 英国
4.8
優良
307件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Staff training required for decent customer service
Back on the 1st of October I pre-ordered the Bryan Ferry Bête Noire 2 cd, which despite being available in the store on the day of release on the 14th November for a customer to buy, wasn't available for me to pick up in the same hmv outlet.
There also seemed to be a communication problem between staff in the store and the person at the other end of the telephone in the sales dept for hmv who between them, could not explain why this had happened. I strongly suspect my order wasn't processed correctly back in October with my money already taken.
I was eventually able to pick up the CDs four days later and I am very pleased with them.
However, the lack of explanation and the grabbing at straws for a 'reason' for the delay, namely; "a lorry could have turned over or anything could have happened" told to me by an hmv sales assistant, was a very unprofessional way to deal with the incompetence.
Based on the above experience, I am highly unlikely to pre-order with hmv again which is a shame, as I would like to support high street shops such as hmv. But when they don't deliver what they promise and staff are clueless to provide an explanation other than a made up scenario as aforementioned, why should I bother?
2025年11月22日
hmv (UK) - Ipswich からの回答
Dear Peter,
Thanks for your review,
We are sorry to hear that your order did not reach the store, ready for you to collect in time for its intended release date. Please be advised that although we do dispatch our pre-orders with the aim of a release date delivery, we are regrettably unable to guarantee this. It is, however, unusual that an order is not received by the release date, and for this, we offer our apologies.
hmv (UK) - Ipswich からの回答
Hello Mr S Brown
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
hmv (UK) - Ipswich からの回答
Hi Jacqueline
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Ipswich からの回答
Hello,
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Great service from Ipswich branch.
2025年10月31日
hmv (UK) - Ipswich からの回答
Hi James
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Ipswich store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Great help thank you
2025年10月25日
hmv (UK) - Ipswich からの回答
Hi MRSMARYBACKHOUSE
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
the item i was looking for was there…
the item i was looking for was there and more.
the staff were nice and friendly.
2025年10月25日
hmv (UK) - Ipswich からの回答
Hi lily
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
no damaged vinyl
quick delivery , got my exact order , good packaging , good safety , no damaged vinyl
2025年10月5日
hmv (UK) - Ipswich からの回答
Hi mama
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
hmv (UK) - Ipswich からの回答
Hello Jane
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
hmv (UK) - Ipswich からの回答
Hello Jan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
hmv (UK) - Ipswich からの回答
Hello Dami
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent service
They didn’t have the DVD I wanted in stock-so they sent it to my home in 2 days - excellent service.
2025年8月29日
hmv (UK) - Ipswich からの回答
Hi Alison
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
hmv (UK) - Ipswich からの回答
Hi Lyla
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Ipswich からの回答
Hi Customer
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
hmv (UK) - Ipswich からの回答
Hi Sally
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Ipswich からの回答
Hi Alison
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Always a great service
The staff are always friendly and knowledgeable. If it's not in stock they order it. Great service
2025年7月24日
hmv (UK) - Ipswich からの回答
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great shop staff
Looked everywhere for this particular cd very helpful staff ordered it for me and it came though the post a few days later very happy 😊
2025年7月17日
hmv (UK) - Ipswich からの回答
Hi M/sTrishNewman
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
hmv (UK) - Ipswich からの回答
Hi Jeremy,
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
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