Very good customer service . Could have given 5 star. But there is always room for improvement right? Me and my husband have always enjoyed shopping and looking at HMW shops . Thank you so much !!!
企業が回答しました
所在地
所在地を変更UNIT 3A, St Johns Shopping Centre, 2-3 South Mall, LS2 8LQ Leeds, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Amazing staff who are very knowledgeable about the films I like. Very friendly and always say hi John when I enter the store. Plus they'll tell me if something comes in that they think I'll like. Alwa... もっと見る
企業が回答しました
Ease of ordering process and collection. A relatively local store and ideal for collecting item in my own time, rather than missing a postal delivery (with no postal charge to pay). Item I received wa... もっと見る
企業が回答しました
Great customer service from the retail team in the Leeds Store in St John's shopping centre, especially Gary W. who provided friendly and efficient service and who searched for a specific item for me... もっと見る
企業が回答しました
企業情報
hmv (UK) - Leeds について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
UNIT 3A, St Johns Shopping Centre, 2-3 South Mall, LS2 8LQ, Leeds, 英国
4.7
優良
400件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
hmv (UK) - Leeds からの回答
Hi Millie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I made a purchase and never got a…
I made a purchase and never got a receipt, then it took over a week for you to tell me my purchase was on its way by which time I had ordered the same item from else where so I ended up with 2 of the same. And still no receipt.
2025年3月1日
hmv (UK) - Leeds からの回答
Hi Malcolm
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Paddington in Peru
Received my copy from store on 26 Feb, so very happy with my purchase packaging very good and the dvd all packed up.
2025年2月26日
hmv (UK) - Leeds からの回答
Hi Mavis
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Leeds からの回答
Hi Paul
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
hmv (UK) - Leeds からの回答
Hello paul
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
hmv (UK) - Leeds からの回答
Hi Jason
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Leeds からの回答
Hi george
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy to order DVD in the shop
Easy to order DVD in the shop. Keeps you up to date how order is in progress via emails and awaiting to be collected in store. Excellent.
2025年1月31日
hmv (UK) - Leeds からの回答
Hello Mr
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Pre order cd
Pre order a cd got a email saying no need to wait was sent 2 days early but got email next day to say could pick up but was 8pm at night so actually did not get till the actual day but got on the day was originally scheduled so happy no need for the email to say getting it early
2025年1月29日
hmv (UK) - Leeds からの回答
Hi Johann
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
hmv (UK) - Leeds からの回答
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff are very helpful with advice…
The staff are very helpful with advice a very good help finding things you can’t find on the shelf there quick and efficient
2025年1月19日
hmv (UK) - Leeds からの回答
Hello Paula
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
hmv (UK) - Leeds からの回答
Hello,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
hmv (UK) - Leeds からの回答
Hi Julia
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Leeds からの回答
Hi Ellisha
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very welcoming in store atmosphere
Very welcoming in store atmosphere. Polite and efficient frontline staff. Swift delivery of requested item.
2025年1月8日
hmv (UK) - Leeds からの回答
Hi Marcus
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Leeds からの回答
Thank you for your kind words about hmv Leeds Valerie, this is what makes us top dog at hmv!
Never Any Complaints
Always a pleasure shopping from HMV, great customer service both in store and online, and returns process is quick and easy.
2024年11月11日
hmv (UK) - Leeds からの回答
Hi Sophia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Leeds からの回答
Hi Clare
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Service at the store
2024年12月26日
hmv (UK) - Leeds からの回答
Hello Mr
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good experience in the Leeds store
Good experience in the Leeds store. I made an error on an online purchase and they let me exchange for the correct item with no issues. Very much appreciated as it was a gift, and also my error
2024年12月18日
hmv (UK) - Leeds からの回答
Hi Kieren
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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