Great customer service from the retail team in the Leeds Store in St John's shopping centre, especially Gary W. who provided friendly and efficient service and who searched for a specific item for me... もっと見る
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所在地
所在地を変更UNIT 3A, St Johns Shopping Centre, 2-3 South Mall, LS2 8LQ Leeds, GB
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Ease of ordering process and collection. A relatively local store and ideal for collecting item in my own time, rather than missing a postal delivery (with no postal charge to pay). Item I received wa... もっと見る
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The item was well packed and the store colleague who ordered it for me was very helpful in looking up to ordering it.I fully recomened when ordering any item to choose in store collection as you get t... もっと見る
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Amazing service I left my purse in store by accident The Leeds Store. And I can't thank the staff enough for going out of there way to get it back to me! Also amazing service and price of the bag and... もっと見る
企業が回答しました
企業情報
hmv (UK) - Leeds について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
UNIT 3A, St Johns Shopping Centre, 2-3 South Mall, LS2 8LQ, Leeds, 英国
4.7
優良
389件のレビュー
顧客にレビューを依頼しています
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この企業のTrustpilot 利用方法
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hmv (UK) - Leeds からの回答
Hi Ray
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very helpful and polite my problem was…
Very helpful and polite my problem was quickly sorted
2026年6月19日
hmv (UK) - Leeds からの回答
Hi Carol
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Buying experience in Leeds
Easy ordering experience,was able to obtain all the items I needed
2026年6月12日
hmv (UK) - Leeds からの回答
Hi Tony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Collected my cd on good time after…
Collected my cd on good time after receiving message that it was now in stock .Thank you
2026年6月13日
hmv (UK) - Leeds からの回答
Hi Bruce
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Olivia Rodrigo
The service was really really great, when the shipment was delayed for the limited edition vinyl, the staff were incredibly helpful and recognised and spotted me later when I came back and ask if I wanted to reserve it which was incredibly kind and helpful
2026年6月12日
hmv (UK) - Leeds からの回答
Hello Sam
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Amazing service I left my purse in…
Amazing service I left my purse in store by accident The Leeds Store. And I can't thank the staff enough for going out of there way to get it back to me! Also amazing service and price of the bag and purse I bought!!!
2026年6月15日
hmv (UK) - Leeds からの回答
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The item was well packed and the store…
The item was well packed and the store colleague who ordered it for me was very helpful in looking up to ordering it.I fully recomened when ordering any item to choose in store collection as you get the personal touch.10/10
2026年6月6日
hmv (UK) - Leeds からの回答
Hi Christopher
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV have never failed to satisfy yet
HMV have never failed to satisfy yet. I am one very Happy Old Git.
2026年6月9日
hmv (UK) - Leeds からの回答
Hi Mr Smith
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great customer service from the retail…
Great customer service from the retail team in the Leeds Store in St John's shopping centre, especially Gary W. who provided friendly and efficient service and who searched for a specific item for me on request! Unfortunately the item no longer appears to be stocked, hence the 4 stars instead of 5!
2026年6月5日
hmv (UK) - Leeds からの回答
Hi Kyria
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
People in the store were very helpful…
People in the store were very helpful and friendly. Ordered the item that I wanted in store and upon collection, different staff member but again great service and very helpful.
2026年6月4日
hmv (UK) - Leeds からの回答
Hi dan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Leeds からの回答
Hi Paul,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Happy with item and service
Ease of ordering process and collection. A relatively local store and ideal for collecting item in my own time, rather than missing a postal delivery (with no postal charge to pay). Item I received was also a surprise - a limited edition rather than standard Blu-Ray release. Very happy! :)
2026年5月12日
hmv (UK) - Leeds からの回答
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Leeds からの回答
Hi Mr Shires,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Store pick up
Store pick up. The product was damaged. Steelbook Blu-ray.
Noted after packaging removed. Not the first time it has happened.
Packaging for transit of steelbooks is inadequate which is a common issue across retailers.
2026年5月14日
hmv (UK) - Leeds からの回答
Hi Andrew.
We were so sorry to hear that your steelbook was found to be damaged, upon collection, and we would like to apologise for any inconvenience caused. Our warehouse team do pack all items appropriately, in respect of weight, size and fragility, it is therefore, disappointing to hear that there was some damage with your order. Please contact us via our Help Centre and we'll advise how we can make this right for you. Thanks for your feedback and apologies once again.
Quick friendly service.
2026年5月9日
hmv (UK) - Leeds からの回答
Hi Charles
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our hmv Leeds store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Jamie and gary and rest of team at hmv…
Jamie and gary and rest of team at hmv st johns centre leeds store always helpful know me well . Always happy to help . Friendly staff service .
2026年5月2日
hmv (UK) - Leeds からの回答
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Everything arrived on time and saved me…
Everything arrived on time and saved me a lot of time sending myself :)
2026年4月26日
hmv (UK) - Leeds からの回答
Hi Philip
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Leeds からの回答
Hi Lisa,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Leeds からの回答
Hi Raymond
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Orderd a 4k movie in store
Orderd a 4k movie. Arrived in store a few days later. Staff at leeds are fantastic. Very helpful and friendly
2026年4月9日
hmv (UK) - Leeds からの回答
Hello ian
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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