I ordered a pre-issue vinyl for collection in-store. It arrived whilst I was on holiday. I found it both difficult and annoying that I had to contact head office to advise that my collection date w... もっと見る
所在地
所在地を変更9/17 High Street, LE1 4FP Leicester, GB
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Excellent service from helping a disabled person to finding the item wanted, ordering it and then receiving confirmation that it was in store. To which it was picked up with ease. Staff were knowledge... もっと見る
企業が回答しました
Ordered item online to pick up at store. Arrived very quickly. Forgot Photo ID, but store clerk allowed pick up anyway (probably age verification, which I passed, being over 50). Item brand new as des... もっと見る
企業が回答しました
Brought some CDs from their and one of them was all scratched up like it had been used and when I tried to play it the music just kept on skipping, however I went into one of their stores to show them... もっと見る
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企業情報
hmv (UK) - Leicester について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
9/17 High Street, LE1 4FP, Leicester, 英国
4.8
優良
376件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
hmv (UK) - Leicester からの回答
Hi Martin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The assistant was very helpful and…
The assistant was very helpful and ordered the cd I was looking for and one I had previously looked for by the same artist. The both arrived within a few days and I collected them from the branch as it was the easiest option for me
2024年8月24日
hmv (UK) - Leicester からの回答
Hi Roy
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy to navigate website.
Easy to navigate the website and order products. Good delivery and kept updated on time of delivery.
2024年8月23日
hmv (UK) - Leicester からの回答
Hi Denise
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great service Great seller thanks
Great service and quality items ordering is simple and the delivery was excellent
2024年8月24日
hmv (UK) - Leicester からの回答
Hi Paul
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Ordered no problem
Ordered no problem , delivered quickly and very happy with emails updating.
2024年8月8日
hmv (UK) - Leicester からの回答
Hi Shaz
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Leicester からの回答
Hi D
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The Bluray sent was ex shop stock and…
The Bluray sent was ex shop stock and opened at the bottom the bottom had no cellophane on it at all. The returns process is obstructionist and costs money just to return something that was ordered locally in store.
I will never use your services again.
2024年8月1日
hmv (UK) - Leicester からの回答
Hi Richard
hank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further. Please be advised, returns are free for damaged or faulty items, or items which are not in the condition they should be.
Kind regards.
Customer Service
As usual, and predictable, excellent service from HMV Leicester.
From ordering, to notification of despatch, and when ready for collection.
Give everyone a bottle of their favourite tipple.
Andrew Szlamp
2024年7月21日
hmv (UK) - Leicester からの回答
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Leicester からの回答
Hi Craig
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Purchasing records
I have mobility problems and on the day was struggling to walk round to look at the records I wanted to buy as I had put them in my basket online the lady at the till took my list and did the walking round for me she also ordered the ones that were not in store to come straight to my house which only took a couple of days so thank you to the lady in the Leicester store much appreciated
2024年7月2日
hmv (UK) - Leicester からの回答
Hi Susan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
hmv (UK) - Leicester からの回答
Hi Mo
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
hmv (UK) - Leicester からの回答
Hi Peter
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The staff at the HMV IN Leicester were great…
The staff at the HMV IN Leicester were very friendly, helpful and efficient. I received my order through the HMV Home delivery Service within a few days. Iam thoroughly delighted with HMV and give them the highest recommendation. Iam now awaiting for my pre order The Last Starfighter on Blu ray, when it is released to be delivered to my home address. Thank you very much.
2024年5月25日
hmv (UK) - Leicester からの回答
Hello Paul
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
hmv (UK) - Leicester からの回答
Hi Anne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service arrived on time.
2024年5月31日
hmv (UK) - Leicester からの回答
Hi Luke
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I got the package earlier than release…
I got the package earlier than release date and I was informed the whole way.
2024年5月28日
hmv (UK) - Leicester からの回答
Hi Conor
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fast and simple in ordering the item I…
Fast and simple in ordering the item I requested. The leicester shop is diverse and stocks all items relative to a quality record store.
2024年5月31日
hmv (UK) - Leicester からの回答
Hi John
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
hmv (UK) - Leicester からの回答
Hi Kevin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Half decent visit but really ? How much for vinyl ??
OK , where do I start ?
Staff - either on it and enthusiastic or mind numbling bored . On this occasion i was greeted warmly and even tried to up sale me some record sleeve covers for the vinyl I'd just bought (well remembered from the training sessions !)
In Leicester we are lucky to have a very large 2 storey store so we do get to browse lots of stock . There is even a 3rd floor used for promotions for bands etc .
Now the one problem just about EVERYONE mentions - the bloody stupid prices on everything . Sale time atm so I picked up 2 albums for £40 (not too shabby) or 3 for £50. But back catalogue is ridiculous !!! Sorry guys but how do you stay in business ? All I heard while walking around was the sound of 'sharp intake of breath' constantly as people turned the records over to see the prices on the reverse . They've stated doing this to lure you in . Please HMV , you used to be where I went decades ago to get the best prices in town for my 12" singles etc when I used to DJ .
Next - audio equipment . Not sure who's buying the decks in but they really are low grade tech for the ignorant . Basically lots of things seem very expensive - if your desperate for a blu ray , vinyl or something to play them on etc then its handy - just not that very keenly priced . Honestly if you sort this out then you'll have people flocking to you .
2024年5月4日
自発的なレビュー
hmv (UK) - Leicester からの回答
Hi Baz,
Thanks for leaving a review.
We're sorry to learn of your disappointment with your recent visit to our Leicester store, regarding the pricing of some items.
We have many excellent offers and promotions taking place throughout the year, where we offer a wide range of titles often on sale at much lower prices than our competitors. It can be the case that certain retailers who do not specialise in entertainment may sell a limited number of audio and visual titles at lower prices on occasion. However, we consider our strengths to be the depth and range of products available, our knowledgeable and committed staff, as well as providing competitive prices across the full range.
We can assure you that all prices are a direct reflection of the price that we in turn have paid our suppliers for that product. If we are able to negotiate a special purchase price on an item, then this discount will of course be extended to our customers, as you would have seen with our regular sales and promotions that we run in store.
We pride ourselves on the service in our stores and we rely heavily on customer feedback in order to move forward and keep improving. We would therefore like to thank you for taking the time to make us aware of your thoughts and we hope to see you again in our stores soon.
Ordering online for store collection.
Music I wanted was easy to order online and well priced. Store collection was quick and easy.
2024年5月4日
hmv (UK) - Leicester からの回答
Hi Chris
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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