Excellent service from the lady in HMV Lincoln, fast post delivery very happy with my showaddywaddy box set will gladly buy again from HMV Lincoln
企業が回答しました
所在地
所在地を変更Unit 5 & 6 Cornhill Pavements, LN5 7HB Lincoln, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
As of the senior generation and a little out of depth in buying a record for a young relative we found your staff at the Lincoln branch of HMV very helpful and ,polite and we were treated very wel... もっと見る
企業が回答しました
Exclusive release signed by the Artist. Bought online and picked up in store for free postage. Delivered to store for release date. In store staff friendly and helpful as always.
企業が回答しました
I had no idea I could go into the store and order things to be delivered to my house! The customer service was amazing, the guy on the till was so friendly, I get pretty bad anxiety when talking to pe... もっと見る
企業が回答しました
企業情報
hmv (UK) - Lincoln について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
Unit 5 & 6 Cornhill Pavements, LN5 7HB, Lincoln, 英国
4.8
優良
198件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
VERY EFFICIENT
2024年1月20日
hmv (UK) - Lincoln からの回答
Hi Trevor
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
hmv (UK) - Lincoln からの回答
Hi Ian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Lincoln からの回答
Hi Bea
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service
2024年1月5日
hmv (UK) - Lincoln からの回答
Hi there,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
hmv (UK) - Lincoln からの回答
Hello Elizabeth
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
hmv (UK) - Lincoln からの回答
Hi Yvonne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
INot great customer service. received an email that my item had…
I received an email that my item had been dispatched, with instructions to wait for a further email confirming it had arrived at my local HMV store ready for collection. Although I patiently waited I received no confirmation email and eventually contacted the store. Initially they denied any knowledge of my order arriving, but it was eventually located and I have now collected . Not great customer service.
2023年11月28日
hmv (UK) - Lincoln からの回答
Hi Sally
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Satisfaction
Ordering was easy. The staff at the shop let me know when my item was ready to collect and when I went to collect from the Lincoln branch the woman was very friendly and polite, and told me to have a good day.
2023年11月15日
hmv (UK) - Lincoln からの回答
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent
Basically I couldn’t be bothered to go to Town, so I thought I’d order of line.
It was really Quick would definitely order Again
2023年11月11日
hmv (UK) - Lincoln からの回答
Hi Carolyn
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
ARE HMV REALLY FOR THE FANS?
This is a rewrite of a previous review.
HMV sent me an email which is headed "We're for the Fans". In my own personal experience, that isn't true. True fans tend to pre-order and pre-pay for forthcoming releases. They have a right to be and expect to be at the front of the queue when those items arrive instore, That didn't happen with the Beatles single "Now and Then". Customers such as myself got their order after casual shoppers. When I went to collect my order, I was told it hadn't arrived yet there were plenty of single behind the counter but I wasn't allowed to have those unless I paid again!!! It made me wonder if HMV was run by a fan of Monty Python!
If HMV are going to say things like "We're for the Fans" then they not only have to mean it but they must also deliver on it and they failed badly on this occasion.
2023年11月5日
自発的なレビュー
hmv (UK) - Lincoln からの回答
Hello,
We appreciate your feedback.
Please be assured that we value all of our customers and work out of fairness. Click & Collect delivery times vary between 2-5 working days and whilst we hope that new release items can arrive in store in time for release we do clarify in our terms of sale that this is not guaranteed. We apologise for any disappointment and hope you can appreciate delays of this nature are not within our direct control.
Click and collect
Used click and collect to get new release. Was at branch on the day of release. Couldn't be better, many thanks.
2023年10月27日
hmv (UK) - Lincoln からの回答
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Lincoln からの回答
Hi Sharon.
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The helpful way the assistant Went…
The helpful way the assistant Went about dealing With my request . Dealing with my order . Thank you
2023年10月13日
hmv (UK) - Lincoln からの回答
Hi Robert
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
From going in to the shop and enquiring…
From going in to the shop and enquiring about a CD, within a few minutes it was ordered and delivered under a week,we were informed when it was dispatched and then delivered to the shop, excellent service and staff., would highly recommend.
17
2023年10月21日
hmv (UK) - Lincoln からの回答
Hi Mr Thompson
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Arrived but got no text
Arrived but got no text, staff were excellent though and couldn't be more apologetic. Well the lady who served me was fab anyway.
2023年10月12日
hmv (UK) - Lincoln からの回答
Hi George
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Pre order via store
Fantastic service by Brett at lincoln store highly knowledgeable and helpfulness when pre ordering future release
2023年9月14日
hmv (UK) - Lincoln からの回答
Hi Jonathan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy online purchase & collection
Easy online purchase and collection from Lincoln store. All staff very friendly and helpful. Would shop this way again. Thank you.
2023年9月24日
hmv (UK) - Lincoln からの回答
Hi Mr
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
They got me the films that I been…
They got me the films that I been looking for a long time just liked to say thank you
2023年9月18日
hmv (UK) - Lincoln からの回答
Hi CARL
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
DVD arrived as expected friendly staff…
DVD arrived as expected friendly staff served me a great experience thank you
2023年9月11日
hmv (UK) - Lincoln からの回答
Hi Claire
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The consummate retail experience.
An item is sought after. It proves to be available. After being ordered the item is delivered quickly to a convenient location where it is possible to browse for further acquisitions at the time of collection. An indispensable resource.
2023年9月8日
hmv (UK) - Lincoln からの回答
Hi Stephen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。