I had visited my local HMV Newbury a couple of weeks prior to the release of Avatar Fire and Ash steelbook. I spoke to a gentleman called Paul who advised me that the Steelbook was coming out later th... もっと見る
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所在地
所在地を変更Unit G20A, 68 Parkway Shopping Centre, RG14 1AY Newbury, GB
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Acknowledged when entering the store and asked ''what can i help you with?' Two good points when dealing with the public. A good selection of classic 1930's to 2000+ films in either the collection... もっと見る
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We had a wonderful experience of what great customer service should be. We were helped with our issue regarding a new Hi -Fi by Rachel ( We believe she was the Manger) in the Newbury store. A great ex... もっと見る
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Easy to collect a non-store stocked item from my local HMV Branch by ordering the item on HMV.com and using the Click and Collect option. My local branch doesn't have the range of CD's I like so I... もっと見る
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企業情報
hmv (UK) - Newbury について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
Unit G20A, 68 Parkway Shopping Centre, RG14 1AY, Newbury, 英国
4.9
優良
131件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
As I am not techy I went into Newbury…
As I am not techy I went into Newbury branch and Paul kindly ordered the item I required and it was delivered directly to my granddaughter who was delighted - Paul was very helpful and friendly and made my shopping experience quick and easy - very happy customer-
2026年7月31日
hmv (UK) - Newbury からの回答
Hello Susan
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Newbury store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
hmv (UK) - Newbury からの回答
Hello neil
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
hmv (UK) - Newbury からの回答
Hi Linda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order & pay online
Easy to order & pay online. Delivery in-store was free and quick. The staff at Newbury was so cheerful and Sasha who helped me was really friendly.
2026年7月20日
hmv (UK) - Newbury からの回答
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Newbury からの回答
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Newbury からの回答
Hi Robert
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly and helpful
I had visited my local HMV Newbury a couple of weeks prior to the release of Avatar Fire and Ash steelbook. I spoke to a gentleman called Paul who advised me that the Steelbook was coming out later than the standard release. I was given a card with payment receipt and release date. I was kept informed about the release at all stages. I could then finally pick up my order. The staff at the Newbury store were friendly and helpful from the start.
2026年6月18日
hmv (UK) - Newbury からの回答
Hi Jason
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Newbury store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
hmv (UK) - Newbury からの回答
Hi Robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really good service
I haven't been into HMV for years, but visited Newbury branch as I was looking for a Bluetooth speaker. The staff there were super helpful and knowledgeable. Also a great range of vinyl.
2026年5月28日
hmv (UK) - Newbury からの回答
Hi Jeremy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great Experience - Again
I have become something of a regular at HMV Newbury in my quest to fill in the gaps in my physical media collection. The staff have always been extremely friendly and efficient, and my most recent visit was no exception. Ordering for in-store collection was straightforward and my items were ready for collection within a week. Excellent service all round!
2026年6月6日
hmv (UK) - Newbury からの回答
Hi Very
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very helpful and friendly assistant
Very helpful and friendly assistant . Didn’t have to wait long for my parcel to be located
2026年6月5日
hmv (UK) - Newbury からの回答
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Acknowledged when entering the store…
Acknowledged when entering the store and asked ''what can i help you with?'
Two good points when dealing with the public.
A good selection of classic 1930's to 2000+ films in either the collection section or in the film section.
The staff have a wide knowledge of the more specilized re-released blu-ray and dvd films
2026年6月5日
hmv (UK) - Newbury からの回答
Hi Robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
All the staff was very helpful and…
All the staff was very helpful and courteous will definitely shop there again
2026年6月5日
hmv (UK) - Newbury からの回答
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
Hmv are Excellent they kept me informed of when my purchase was in store
2026年5月14日
hmv (UK) - Newbury からの回答
Hi Sarah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful in-store staff at the…
Very helpful in-store staff at the Newbury Branch. They are al a credit to your organisation
2026年5月7日
hmv (UK) - Newbury からの回答
Hi Mike
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The person served me told me everything…
The person served me told me everything I needed to now before I bought it and told me I'd have two emails which did happen and I went back and the person said I'll have a look and it was there put it through system and said have a nice day and I said u too was so polite
2026年4月16日
hmv (UK) - Newbury からの回答
Hi mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
THE MOST HELPFUL ASSISTANT
THE MOST HELPFUL ASSISTANT! GUIDED ME EXACTLY TO WHAT I REQUIDED !
2026年4月14日
hmv (UK) - Newbury からの回答
Hi Marilyn,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Always good
Website easy to use. Always kept informed and up to date. Prices are good. Delivery always on time.
My local store the staff are helpful and friendly , store always clean and tidy.
2026年4月7日
hmv (UK) - Newbury からの回答
Hello Sarah
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Friendly staff and efficient service.
2026年3月31日
hmv (UK) - Newbury からの回答
Hello Andrew,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The website is easy to use and the…
The website is easy to use and the order sent to selected store quickly. The staff in the Newbury store are super helpful.
2026年2月21日
hmv (UK) - Newbury からの回答
Hi Sue
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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