I have been shopping at HMV since my teens - intially in Enfield (my home town then) and in Oxford Street. So grateful, when moving to Norwich, to have an AMAZING HMV here! Your staff are always so he... もっと見る
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所在地
所在地を変更128-131 Merchants Hall, Lower Ground, Chantry Place, NR2 1SH Norwich, GB
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I've shopped at HMV for many many years I find the store extremely pleasant intriguing fashionable.the staff are very amenible attentive and very to help with any query I have well done HMV
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The easiness of your online ordering, to the effective delivery at my local HMV in Norwich. On arrival I was served by 0831 Chloe who worked efficiently; was friendly and very welcoming . You don’t g... もっと見る
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Hi HMV I ordered an item in the store the item I wanted to have they browsed through on there computer found the item I wanted to buy then waited 3days I received my item in the post the trammps disc... もっと見る
企業が回答しました
企業情報
hmv (UK) - Norwich について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
128-131 Merchants Hall, Lower Ground, Chantry Place, NR2 1SH, Norwich, 英国
4.8
優良
414件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Popped in to pick up an order, very happy.
Popped in to pick up an order, the person behind the till was friendly polite and quick. Very happy.
2025年2月6日
hmv (UK) - Norwich からの回答
Hi Usagi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
A cd collection
Hi HMV I ordered an item in the store the item I wanted to have they browsed through on there computer found the item I wanted to buy then waited 3days I received my item in the post the trammps disco inferno albums 1975 - 1980 much appreciated about that take care
I am enjoying my music 🎶
2025年2月1日
hmv (UK) - Norwich からの回答
Hello Adam
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Extremely helpful and knowledgeable…
Extremely helpful and knowledgeable staff. Although they didn’t have what I wanted in store they ordered it for me to be delivered to my home, which it duly was within a couple of days!
2025年2月1日
hmv (UK) - Norwich からの回答
Hi Jane
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Norwich store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
hmv (UK) - Norwich からの回答
Hello Michael
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff member was really polite and…
Staff member was really polite and efficient. Very pleasant to deal with.
2025年1月24日
hmv (UK) - Norwich からの回答
Hello Gareth
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Norwich store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
hmv (UK) - Norwich からの回答
Hi KEVIN
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I ordered a CD at a shop and it arrived…
I ordered a CD at a shop and it arrived at the shop as predicted, was received in excellent condition and was at a very decent price! Everything went smoothly!
2025年1月18日
hmv (UK) - Norwich からの回答
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Quick delivery
Quick delivery, and a fair price for a Blue Ray film of 1969. I would suggest to HMV that they increase their stock/holding of Westerns/War films. Men have a great demand fro these films, but it is disappointing if not on your website, that the film requested, is not in stock. men assume that as it is an old film, HMV will not stock.
2025年1月18日
hmv (UK) - Norwich からの回答
Hi Michael
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I recently ordered a gift in store for…
I recently ordered a gift in store for my partner and the constant updates to say ordered, picked, on its way and delivered made the whole experience great. I would use it again at the drop of a hat
2025年1月17日
hmv (UK) - Norwich からの回答
Hi Karen
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The items were available nice and quick…
The items were available nice and quick after ordering so am very happy
2025年1月15日
hmv (UK) - Norwich からの回答
Hi Beth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Assistant in in HMV Norwich was…
Assistant in in HMV Norwich was extremely helpful nothing was to much trouble for her.
Delivery was excellent
2025年1月5日
hmv (UK) - Norwich からの回答
Hi Suzanne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I bought bluray at HMV Norwich
I bought bluray at HMV Norwich. It was damaged so I took it back to the store. They did not have a replacement in store so ordered an online copy for me which was delivered to house a few days later. Great service and professional and polite staff. Commended🏆🏆🏆🏆🏆🏆🏆🏆
2025年1月13日
hmv (UK) - Norwich からの回答
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Flawless HMV Deliver experience
I ordered in store (since they didn't have what I wanted in stock) using their HMV Deliver system. The man at the counter was extremely friendly and made the experience straightforward and pleasant. It was delivered on time and in perfect condition and I was kept informed via email throughout the process. Very good service, HMV are amazing.
2025年1月13日
hmv (UK) - Norwich からの回答
Hi Robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Unable to find a DVD in store
Unable to find a DVD in store. Asked a member of the staff to check availability, but none in store. Staff member ordered DVD & arranged delivery to store. Once received, I received an email to advise the DVD had arrived & was ready for collection.
2025年1月5日
hmv (UK) - Norwich からの回答
Hi Martyn
Thank you for leaving a 5 star review!
We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to search website regular updates…
Easy to search website regular updates on order progress and quick delivery to store of my choice
2025年1月7日
hmv (UK) - Norwich からの回答
Hello Chris,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff were great
Staff at the Norwich store were extremely helpful in ordering a vinyl record which had sold out in store.
Many thanks for your help!!
2024年12月28日
hmv (UK) - Norwich からの回答
Hi Jenna
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Norwich からの回答
Hi DF
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent service as always
Excellent service as always, lovely staff really helpful. Would go anywhere else.
2024年12月26日
hmv (UK) - Norwich からの回答
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Slow click and collect service
Ordered on 19th Dec and dispatched on 21st Dec. Available from 2pm Christmas Eve. Too late for a Christmas present.
I expected this item to be made available from stock within the store instead it was posted individually by Royal Mail to the store?
2024年12月28日
hmv (UK) - Norwich からの回答
Hello,
We can see this arrived to the store on 24/12/24 as per our terms which outlined arrival before Christmas to the chosen delivery address.
Our click & collect delivery service is a 2-5 working day process usually so this arrived in the correct timeframe.
hmv (UK) - Norwich からの回答
Hi Helen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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