It was almost perfect. Only thing that i didn't like was everything was payments and package was individually sent and taken. I can understand packages being sent indiviually due to weight and size. B... もっと見る
企業が回答しました
所在地
所在地を変更363 Oxford Street, W1C 2JW London, England, GB
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レビュアーのコメントを見てみましょう
Siempre que voy a Londres, desde la primera vez que pisé la ciudad y la descubrí, me paso por HMV para ver qué joyas y ofertonas encuentro. Esta vez iba hasta con una lista de discos para buscar y c... もっと見る
Easy to order on the HMV website. Choice to have my UHD Blu ray, either delivered or collect from store, chose to have it delivered to my local store. Was informed when it arrived at the store, collec... もっと見る
企業が回答しました
Ordered something from their site because I wasn't sure it would be in store. I was suprised it dispatched so fast considering it was on the weekend however it was delivered on time and in perfect c... もっと見る
企業が回答しました
企業情報
hmv (UK) - Oxford Street について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
363 Oxford Street, W1C 2JW, London, England, 英国
4.6
優良
845件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Visita obligada en Londres para discos y libros
Siempre que voy a Londres, desde la primera vez que pisé la ciudad y la descubrí, me paso por HMV para ver qué joyas y ofertonas encuentro. Esta vez iba hasta con una lista de discos para buscar y como uno de ellos no lo tenían allí, la dependienta me lo pidió y me explicó que seguro que llegaba a tiempo antes de que me marchara de la ciudad, como así pasó, pero que no me preocupara que si no era así me devolverían el dinero al echarlo para atrás.
El personal es muy amable, la tienda enorme, limpia y ordenada y está en una zona estupenda (Oxford Street). Recomendable para discos, películas, libros y todo tipo de merchandising.
2026年7月3日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
hmv (UK) - Oxford Street からの回答
Hi George
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Oxford St store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Easy to order on the HMV website
Easy to order on the HMV website. Choice to have my UHD Blu ray, either delivered or collect from store, chose to have it delivered to my local store. Was informed when it arrived at the store, collected that day.
2026年7月9日
hmv (UK) - Oxford Street からの回答
Hi Frederick
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Oxford Street からの回答
Hi Kelly
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Papa was a rolling stone
It was almost perfect. Only thing that i didn't like was everything was payments and package was individually sent and taken. I can understand packages being sent indiviually due to weight and size. But couldn't payments been done as one. Maybe choice could be offered before customer agrees sale. To have payments done in one or separately. Just a thought.
2026年7月7日
hmv (UK) - Oxford Street からの回答
Hello Daniel
Thanks for taking the time to leave us a 4 star review!
With regard to payments, please be advised that credit/debit cards are only charged as and when the item is allocated to your order and ready to dispatch, so for orders consisting of multiple items dispatching at different times or from different warehouse locations, you may see items charged separately.
Should you wish to have a single payment, if you place the order using PayPal, as these are charged immediately when the order is placed, there would be just the single payment regardless of multiple dispatches.
We hope this helps!
hmv (UK) - Oxford Street からの回答
Hi flavio
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Easy
Is very easy to use the website, I bought the CDs and asked to collect in store, to be faster. The whole process is informed by e-mail step by step and the staff is amazing.
2026年6月24日
hmv (UK) - Oxford Street からの回答
Hi Ana
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The person that helped me was…Martin
The person that helped my was brilliant, he really knows the stock and went out of his way to help .
2026年6月26日
hmv (UK) - Oxford Street からの回答
Hi June
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Not delivered yet
One of the items from the order hasn’t been delivered yet. It’s taking too long. Had I known this, I’d buy it from the store and avoid any future pre-orders.
2026年7月5日
hmv (UK) - Oxford Street からの回答
Hi Enrique
Thank you for taking the time to leave us a review. We are sorry to hear about the delay with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Very friendly workers
2026年7月3日
hmv (UK) - Oxford Street からの回答
Hello,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
The staff where super helpful and the…
The staff where super helpful and the items where delivered quickly and in perfect condition
2026年6月30日
hmv (UK) - Oxford Street からの回答
Hi teddie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Click & Collect GO!
Ordered something from their site because I wasn't sure it would be in store. I was suprised it dispatched so fast considering it was on the weekend however it was delivered on time and in perfect condition!
Staff was very friendly and helpful. I'd definitely shop using this process again.
2026年6月28日
hmv (UK) - Oxford Street からの回答
Hi O.R.P
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I bought a CD with click and collect
I bought a CD with click and collect. When it was ready, the collection process was quick and easy and the staff helpful.
2026年6月25日
hmv (UK) - Oxford Street からの回答
Hello Steven
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
hmv (UK) - Oxford Street からの回答
Hello there,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
hmv (UK) - Oxford Street からの回答
Hi Ray,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Nice young man took my order.my order…
Nice young man took my order.my order arrived on time and was well packaged.
2026年6月23日
hmv (UK) - Oxford Street からの回答
Hi Marc,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Oxford Street からの回答
Hi David
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Easy click & collect from store
Easy click & collect from store, with shared updates of dispatch and arrival at store.
2026年6月19日
hmv (UK) - Oxford Street からの回答
Hello Mr Bassett
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The staff/email notifications
The staff are always excellent.
Also, when I order (in store) I receive confirmations of release dates and delayed releases (due to distributors pushing back releases).
So I always know what's happening with my order(s).
I'd highly recommend HMV, especially if you like to browse in store like I do.
Excellent service.
2026年6月17日
hmv (UK) - Oxford Street からの回答
Hi ade
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Oxford Street からの回答
Hi Brian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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