Firstly, I'm so pleased HMV continues to remain open on Oxford Street. It's great for music lovers to browse and select music and videos in a bricks and mortar store. And the staff at HMV clearly enjo... もっと見る
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所在地
所在地を変更363 Oxford Street, W1C 2JW London, England, GB
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レビュアーのコメントを見てみましょう
The sales assistant used his initiative to check in the drawer below the cd display as sometimes further cds are stored there. When he couldn’t find the cd we wanted he suggest we order from the artis... もっと見る
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The lady we dealt with couldn't have been more helpful and provided great customer service. We were looking for something specific which needed to be ordered. The till malfunctioned, but she stayed ca... もっと見る
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It was almost perfect. Only thing that i didn't like was everything was payments and package was individually sent and taken. I can understand packages being sent indiviually due to weight and size. B... もっと見る
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企業情報
hmv (UK) - Oxford Street について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
363 Oxford Street, W1C 2JW, London, England, 英国
4.6
優良
882件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
hmv (UK) - Oxford Street からの回答
Hi Cristina,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Super Music Store
Firstly, I'm so pleased HMV continues to remain open on Oxford Street. It's great for music lovers to browse and select music and videos in a bricks and mortar store. And the staff at HMV clearly enjoy the environment and are always most helpful.
2026年8月23日
hmv (UK) - Oxford Street からの回答
Hi Vikram
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers! :-)
hmv (UK) - Oxford Street からの回答
Hi Janet
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service & quick receipt of order
Great service & quick response after the oder was placed & I have my CD.
Happy days.
2026年8月20日
hmv (UK) - Oxford Street からの回答
Hello Miss
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Item was delivered in condition stated…
Item was delivered in condition stated and extremely quickly
2026年8月18日
hmv (UK) - Oxford Street からの回答
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very straightforward
Very straightforward - though Click & Collect a bit confusing - same email used for post and collect.
2026年8月18日
hmv (UK) - Oxford Street からの回答
Hi PeterM
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The team people is very nice and…
The team people is very nice and efficient.
I could collect my order without problems
2026年8月16日
hmv (UK) - Oxford Street からの回答
Hello Marc
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
DVD ordered in advance of release date
DVD ordered in advance of release date. Notified of arrival on release date and collected the following day from store.
2026年8月14日
hmv (UK) - Oxford Street からの回答
Hi PaulW
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great customer service from the 2 floor…
Great customer service from the 2 floor Amy really was helpful
2026年8月17日
hmv (UK) - Oxford Street からの回答
Hello HAMAD
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Oxford St store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Amazing experience
The person who serve me was amazing and the vibe she gave me was 10/10 thanks for that great experience
2026年8月15日
hmv (UK) - Oxford Street からの回答
Hi Enrique
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The service was amazing and Angelina B…
The service was amazing and Angelina B at your Oxford Street London location was so sweet and kind and made my shopping experience even better :)
2026年8月11日
hmv (UK) - Oxford Street からの回答
Hi Alisha
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful staff
The staff helped ease the order process in store and were very helpful when I picked up the order!
2026年8月9日
hmv (UK) - Oxford Street からの回答
Hi Hana
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
When I came to retrieve the DVD at the…
When I came to retrieve the DVD at the HMV Oxford St shop it was very difficult to find where it was. I was sent from one counter to an other. Finally I met a very rude member of staff who told me when I expired my disappointment : if you don't like our staff, better not come again... Very rewarding for a customer of more than 30 years to this shop...
2026年8月9日
hmv (UK) - Oxford Street からの回答
Hello Olivier
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible, and they’ll take a look asap.
Thanks
Great service!
The store staff checked to see if the record I wanted was in store and as it wasn't offered free home delivery. All completed efficiently. Arrived by Royal Mail, 3 days later. Great service!
2026年8月2日
hmv (UK) - Oxford Street からの回答
Hello Jackie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Flo album live performance and signing
I went to the Flo signing. I enjoyed the event, the actual performance, and the signing was great, I got to have about a 1.5 minute conversation with the band and got a photo with them so I feel like I got my monies worth. The reason I am scoring it low was because in the day we received an email to say the event was changing the start time from 5 to 6 due to scheduling conflict, and then I got there for when doors opened at 5:30 and we didn’t start to enter until about 5:50 but there was no communication or updates. Also it was meant to start at 6 and it didn’t start until 6:30 after it was already pushed back an hour. Again there was no updates so we were just waiting around with no idea as to when the band would turn up and the event would start. But the parts which were what I expected them to be were great and for the price it was good, the signed poster was personalised which I appreciated
2026年8月6日
hmv (UK) - Oxford Street からの回答
Hi Sophie
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Great service and very helpful staff
Everything from the ordering of my purchase to collecting it from your store. The Sales Assistant who checked my ID and gave me the item. Everything was pleasant and professionally done. The service was impeccable.
2026年8月7日
hmv (UK) - Oxford Street からの回答
Hi Olu
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful and nice staff
2026年8月7日
hmv (UK) - Oxford Street からの回答
Hi Aaryanna
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Oxford Street からの回答
Hi David,
Thank you for your feedback.
Please note that we do have our Ring & Reserve service available via phone on 03333 230 667 should you wish to check availability of a certain item before your visit. We also have an online stock checker which may be able to show you this also.
Additionally, our prices are a reflection of the prices set by our supplier and can vary from time to time depending on the range of promotions available at that time.
We're always looking out for the best possible savings to offer our customers, and we update and refresh our promotions regularly so check back soon, and we hope you find the bargain you’re looking for :-)
hmv (UK) - Oxford Street からの回答
Hi Naor
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I tried to get in touch with anyone to…
I tried to get in touch with anyone to discuss details about my intended purchase.
You have no dedicated customer service number and I was calling various stores to speak to anyone.
I was on constant hold and eventually always disconnected. I don't feel I will want to deal with HMV again and only persevered because the purchase I was making was a present. If it were for myself I would not have bothered. Not a good outcome to my experience
2026年8月4日
hmv (UK) - Oxford Street からの回答
Hi Ivy
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
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