Very good overall. I was able to buy the product I wanted at a good price, although it was slightly difficult to locate in store - there were several options where a 4K anime might be and I had to hun... もっと見る
企業が回答しました
所在地
所在地を変更73 / 75 Dolphin Centre, BH15 1SY Poole, GB
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レビュアーのコメントを見てみましょう
Always get great service in this branch! Staff are very knowledgable, friendly & ready to help. Ordered my film easily, got an email to say it was ready for me, & collected it easily from a lovely smi... もっと見る
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Mainly the experience was really good, just that one of the covers on one of the vynl albums was damaged. It couldn't be seen as it was the inside cover. Other than that I thought the 3 for £66 was an... もっと見る
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Why pay for postage or a Prime subscription when you can get an order sent double-quick to a local store? The Poole branch has a big enough stock to ensure pleasant browsing, with plenty of collecta... もっと見る
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企業情報
hmv (UK) - Poole について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
73 / 75 Dolphin Centre, BH15 1SY, Poole, 英国
4.7
優良
127件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
hmv (UK) - Poole からの回答
Hi Miles
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
Always get great service in this branch! Staff are very knowledgable, friendly & ready to help. Ordered my film easily, got an email to say it was ready for me, & collected it easily from a lovely smiley young lady as soon as I could get there. HMV is always our ‘go-to’ for any music/films/TV dvd & has been for many years, where ever we’ve lived (we’ve always found a local branch), now Poole is our one. And if they can’t get it, it isnt out there! Thank you, guys!
2026年4月18日
hmv (UK) - Poole からの回答
Hi Penelope
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Poole からの回答
Hi Phoebe
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Poole からの回答
Hi David
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
DVD order
Ordering from the shop was easy, The staff at the Poole shop were very friendly and helpful. A quick delivery time, notified when the DVD had arrived.Excellent experience. Will use again.
2026年3月14日
hmv (UK) - Poole からの回答
Hi peter
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Helpful
Helpful, friendly & always like to get my records from HMV
Keep up the good work guys
2026年3月7日
hmv (UK) - Poole からの回答
Hello Tony,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Exceptional service and delivery
excellent in store service choosing the item and prompt delivery upon release.
2026年3月3日
hmv (UK) - Poole からの回答
Hi Louise
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Poole からの回答
Hi Ella
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Quick collection time
Quick collection time. Pick up was easy, staff excellent
and item ordered was in perfect condition. Thanks
2026年1月29日
hmv (UK) - Poole からの回答
Hi Alison
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff were very helpful when I got…my dvd Gotti
The staff were very helpful when I got served and when I phoned them about my parcel. A very enjoyable experience
2026年1月13日
hmv (UK) - Poole からの回答
Hi Sarah
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Vinyl went missing!
Vinyl went missing. Had confirmation that it was delivered to poole store but vinyl wasnt there when I went to collect. This was a Xmas present so left me without a present. Guy at poole store though was super helpful and tried his best to locate it. Got refunded for the vinyl but nothing else.
2025年12月16日
hmv (UK) - Poole からの回答
Hi Sarah
Thanks for leaving us a review. We're sorry to hear that you had a problem with the delivery of your order - the vast majority of our orders arrive without issue and so it's disappointing to hear that we were unsuccessful on this occasion.
We hope this is now resolved but if you require any further assistance please contact us at support.hmv.com and provide us with as much info about your experience as possible.
The gentleman that served us.
2026年1月5日
hmv (UK) - Poole からの回答
Hi Janet
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Dvd buy
Went into the dhop thr sakes orople both times helpful and look up the dvd I had asked about.
Also told me where I could go for to get the dvd. Quality good & match the price.
2025年12月18日
hmv (UK) - Poole からの回答
Hi Tina
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very fast delivery to my local HMV…
Very fast delivery to my local HMV store. My order was traced quickly at the store and the whole process was smooth and efficient, especially so considering it was a few days before Christmas.
2026年1月2日
hmv (UK) - Poole からの回答
Hi Sarah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
My first time to buy for my daughter's…
My first time to buy for my daughter's present for the christmas and it's quick to arrived in time.
2025年12月19日
hmv (UK) - Poole からの回答
Hi Rudy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful and knowledgable staff
Very helpful and their staff are very knowledgeable of all aspects of music.
2025年12月29日
hmv (UK) - Poole からの回答
Hello Robin
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I did a lot of online ordering for Xmas…
I did a lot of online ordering for Xmas in HMV, great communication by email on collection times, the staff are always really friendly and helpful at this store. Always have well laid out stock and will help when looking for something.
2025年12月25日
hmv (UK) - Poole からの回答
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very good overall
Very good overall. I was able to buy the product I wanted at a good price, although it was slightly difficult to locate in store - there were several options where a 4K anime might be and I had to hunt around a bit. The 'check in-store stock' feature on hmv.com is very useful, and accurate when I've used it. Joel was friendly and helpful at the checkout; it would have been useful to have been told that I could have a paper receipt rather than an email.
2025年12月17日
hmv (UK) - Poole からの回答
Hi ,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
pre-order item arrived ahead of schedule
My pre-order item arrived in store ahead of schedule. The collection was great, friendly, approachable staff and the whole experience was stress-free and pleasant.
2025年12月22日
hmv (UK) - Poole からの回答
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service as always
Item arrived at store on time. No issues collecting package. Staff very helpful and pleasant at the Poole branch. Item itself was very well packed and in pristine condition. Always a good experience shopping and ordering from this store.
2025年12月13日
hmv (UK) - Poole からの回答
Hi SJS
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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