Why pay for postage or a Prime subscription when you can get an order sent double-quick to a local store? The Poole branch has a big enough stock to ensure pleasant browsing, with plenty of collecta... もっと見る
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所在地
所在地を変更73 / 75 Dolphin Centre, BH15 1SY Poole, GB
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レビュアーのコメントを見てみましょう
While visiting the HMV Poole store, my husband stepped in front of a lady in an aisle to pass by — just as she went to reach for an item. It was a simple human error, and he immediately apologised... もっと見る
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Very good overall. I was able to buy the product I wanted at a good price, although it was slightly difficult to locate in store - there were several options where a 4K anime might be and I had to hun... もっと見る
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Mainly the experience was really good, just that one of the covers on one of the vynl albums was damaged. It couldn't be seen as it was the inside cover. Other than that I thought the 3 for £66 was an... もっと見る
企業が回答しました
企業情報
hmv (UK) - Poole について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
73 / 75 Dolphin Centre, BH15 1SY, Poole, 英国
4.8
優良
136件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
New Release not in my local store…
Visit to local store to find new release proved to be a waste of time. However the online service was good. Although there was over half an hour queue wait to get on line, the vinyls I wanted were in stock. Posted out and arrived in 3 working days.
2024年6月25日
hmv (UK) - Poole からの回答
Hi
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
It was so easy to collect the item
It was so easy to collect the item. The staff member was friendly.
2024年6月13日
hmv (UK) - Poole からの回答
Hi kathleen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Classic DVD
The DVD I had been wanting to buy was a bit difficult to find. HMV found it for me at a good price and then delivered it to my nearest store. All went very smoothly with great communication.
2024年6月11日
hmv (UK) - Poole からの回答
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful friendly staff.
2024年5月22日
hmv (UK) - Poole からの回答
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
hmv (UK) - Poole からの回答
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Stereo purchase …
Guy in the shop was great but I wasn’t emailed to say the item had arrived at the store
2024年4月29日
hmv (UK) - Poole からの回答
Hi John
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Although I was happy withy purchases I…
Although I was happy withy purchases I just wish the postage was quicker as I clicked and collected
2024年4月18日
hmv (UK) - Poole からの回答
Hi Mr Baker
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Good and friendly customer service
Good and friendly customer service. The lady was very helpful.
2024年3月2日
hmv (UK) - Poole からの回答
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Poole からの回答
Hi Terry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Poole からの回答
Hi joy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful staff and they can order what's not in stock
Why pay for postage or a Prime subscription when you can get an order sent double-quick to a local store?
The Poole branch has a big enough stock to ensure pleasant browsing, with plenty of collectable Blu-rays, 4K discs and vinyl records. It also has very friendly staff who seem to know their films and music. I'll continue spending money there wherever I can rather than helping enrich the online giants.
2024年2月16日
hmv (UK) - Poole からの回答
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
That their customer service is excellent
The gentleman who served me was very polite and helpful.
2024年2月9日
hmv (UK) - Poole からの回答
Hi Lillian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Poole からの回答
Hi Stephanie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Broken
Ordered a few cds online. One of the cds arrived with a broken case where the hinges were broken, causing it to be split in two and I had to replace the case.
2024年1月7日
hmv (UK) - Poole からの回答
Hi Ace
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Kind Regards
We were assisted right away when asked…
We were assisted right away when asked for the product, and the staff are polite and helpful.
2023年12月29日
hmv (UK) - Poole からの回答
Hi Cecil
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy to order online
2023年12月23日
hmv (UK) - Poole からの回答
Hi Dawn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
No email received from HMV Poole store…
No email received from HMV Poole store that they had received the CD that I had ordered on-line.
2023年12月23日
hmv (UK) - Poole からの回答
Hi Audrey
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Easy to order
Easy to order
Can you keep it in the shop for me as I have noravirus and I might have to go to hospital and be put on a drip.
2023年12月22日
hmv (UK) - Poole からの回答
Hi Christine
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good choice and availability
Good choice and availability also the ease of clock and collect at my local store. Friendly and helpful staff.
2023年12月22日
hmv (UK) - Poole からの回答
Hi Geoffrey
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Impressed with prices & stock availability
Ordered 4 cds, worked out a few pounds cheaper overall and they had better stock availability when i compared to the online shop i usually buy from (yup you know the one i mean!) & i collected from the shop. Feels good to support high street shopping. Use it or lose it.
2023年12月11日
hmv (UK) - Poole からの回答
Hi Melanie
Thanks for getting in touch with such a positive 5 star review for hmv Poole; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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