I visited the shop in Portsmouth. The young man who served me was extremely helpful and after he was not able to locate what I was looking for, ordered it for me. The delivery was quick.
所在地
所在地を変更244-248 Commercial Road, UNIT 2, PO1 1HH Portsmouth, GB
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8Came in to commercial road portsmouth store to browse and look for a specific dvd. Wasn't especially busy but the security guard was actively following me closely around the store within 2 meters a... もっと見る
企業が回答しました
Super easy and super quick online ordering and collection in store. My item arrived really quickly and there was no fee to collect. Very happy. Will remember to use HMV in the future and not just t... もっと見る
企業が回答しました
Fab service once again Portsmouth HMV team. Placed my order with you in store and was notified by email to pick up and all good when I collected.
企業が回答しました
企業情報
hmv (UK) - Portsmouth について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
244-248 Commercial Road, UNIT 2, PO1 1HH, Portsmouth, 英国
4.6
優良
284件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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hmv (UK) - Portsmouth からの回答
Hi
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
HMV Portsmouth
The staff were very helpful when I wanted to order a film they did not have in stock, and it was a quick and efficient service.
2026年5月3日
hmv (UK) - Portsmouth からの回答
Hello Fay,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff good, Phone charges not so good.
Ordering the purchase was easy and staff very helpful, but when I phoned for an update on delivery I was in a queue and disappointed to get a text after the call to say calls were being charged at 45p a minute so, I’m glad I only waited 3 minutes.
2026年5月3日
hmv (UK) - Portsmouth からの回答
Dear customer,
Thank you for your review.
We were sorry to learn of your disappointment with the cost of your recent call to our store. The reason we provide 084 numbers for stores is that they offer additional options and increased functionality that help us maintain consistent service levels across all of our stores. Regrettably, we do not have control over what additional access fees the various phone providers charge. For this reason, we do highlight the additional potential cost to our customers at the beginning of each call, stating that "Calls are charged at 7 pence per minute plus your phone company's access charge".
Should you encounter difficulties contacting any of our stores in the future, please feel free to call customer service on 03333 234 754 (Mon-Friday 9am-5pm). We will be happy to assist you further with any queries. Alternatively, if your query is not urgent, you can email us at website.service@hmv.co.uk, and we'll respond to your enquiry as soon as possible.
Ease in choosing LP wanted
Ease in choosing LP wanted, delivery was good but LP sleeve was creased but decided to not return LP due to return hassle.
There were 2 stores in Portsmouth, and 1 in Chichester, such shame so many HMV record have shut.
2026年4月26日
hmv (UK) - Portsmouth からの回答
Hi Stephen,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
The shop assistant was very helpful and…
The shop assistant was very helpful and polite with regards to the items I wished to purchase, unfortunately two of the items weren't in stock but she explained she could order them for me and have them delivered, which I did with one of the items, which arrived on time and thankfully damage free.
2026年4月25日
hmv (UK) - Portsmouth からの回答
Hi Mat,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick hassle free experience
Quick hassle free experience, with the help of staff to find what I wanted.
I find the vinyl section hard to navigate, I think artists names could be better highlighted.
2026年4月23日
hmv (UK) - Portsmouth からの回答
Hi Carolyn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I often go into HMV as I'm an oldie who…
I often go into HMV as I'm an oldie who loves old films etc always find them or order one
2026年4月15日
hmv (UK) - Portsmouth からの回答
Hi Maggie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Portsmouth からの回答
Hi Anne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Portsmouth からの回答
Hi Jason
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Portsmouth からの回答
Hi tracey
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Efficient and friendly
2026年3月16日
hmv (UK) - Portsmouth からの回答
Hello Susie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Cd purchase
Great service was very happy with product in excellent condition and delivery was also excellent as always.
2026年3月8日
hmv (UK) - Portsmouth からの回答
Hello Stuart
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Always polite and friendly
Always polite and friendly, helpful and efficient, always a pleasant experience for me to visit there.
2026年3月7日
hmv (UK) - Portsmouth からの回答
Hello Steven
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Stranger things
The girl was so help polite,, even ordered something that wasn't in the shop online for me there an then
She was so helpful.
2026年2月28日
hmv (UK) - Portsmouth からの回答
Hi Caroline,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Young assistants
Was seen by another young assistant, Alexander, and like the previous assistants was met by the same polite helpful attitude. This is the main reason still shopping at HMV. Over several years always treated with the respect due an older customer.
2026年2月25日
hmv (UK) - Portsmouth からの回答
Hi Maria,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
Excellent service.
Free delivery & arrived before the in store release date.
2026年2月25日
hmv (UK) - Portsmouth からの回答
Hi Hayley,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Portsmouth からの回答
Hi Benjamin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Exceptional Customer Service
I bought a vinyl in-store and when i removed the outer plastic the cover was in very poor condition, the sleeve was separating at the seams and there was the shape, the outline of the vinyl itself indented on the sleeve. When I called I was advised of the process to return instore or to a po, however when I explained mobility issues i was having after an op, they arranged the collection from my home of the vinyl, it was then refunded and i was able to reorder the same vinyl (which was in new condition). I found the customer services team for HMV to be very sympathetic, empathetic and they went above and beyond to ensure I got the outcome I wanted. I would definitely be looking to expand my collection through HMV. Thank you
2026年1月16日
hmv (UK) - Portsmouth からの回答
Hello Caroline
Thanks for taking the time to share your experience with us. Errors are rare but can unfortunately occur on occasion but we’re delighted to hear that you were happy with the service you received when we tried to correct this with you.
We pride ourselves on the service we offer our customers and we’re so pleased to have been able to help. Thanks for shopping with hmv and we hope to see you again soon!
Easy to order and quick dispatch time
Easy to order and quick dispatch time. I get it delivered to store and staff are friendly and helpful
2026年1月30日
hmv (UK) - Portsmouth からの回答
Hello Susan
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
hmv (UK) - Portsmouth からの回答
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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