Did a click and collect for a preorder item, got the message a few days later to say it was there and was in and out within minutes, quick service and hassle free.
企業が回答しました
所在地
所在地を変更Unit 43/44, The Bridges Shopping Centre, SR1 3LE Sunderland, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Went into the store to collect my order & the lady behind the counter gave me someone else's order despite me giving them MY order number. She clearly didnt read the name that was written on the box.... もっと見る
企業が回答しました
Purchase of this item was fine. Staff very helpful. Order placed and given options for delivery which was also efficiently dispatched My only negative observation is that other than ordering on lin... もっと見る
企業が回答しました
My online order was sent to HMV and I received a timely email from HMV informing me that my item was ready to pick up. When arriving at the store, I was third in the queue, but seen by a very helpful... もっと見る
企業が回答しました
企業情報
hmv (UK) - Sunderland について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
Unit 43/44, The Bridges Shopping Centre, SR1 3LE, Sunderland, 英国
4.7
優良
236件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
hmv (UK) - Sunderland からの回答
Hi Lee
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time.
Easy to order and speedy delivery
Easy to order and speedy delivery, I was kept updated on all aspects of my orders progress
2026年4月6日
hmv (UK) - Sunderland からの回答
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I could find my product easily on the…
I could find my product easily on the website at a competitive price and the guy who served me on collection from the store was lovely and helpful
2026年3月31日
hmv (UK) - Sunderland からの回答
Hi kath
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered online picked up instore
Ordered online picked up instore. Well packaged no damage to slip cover.
2026年4月2日
hmv (UK) - Sunderland からの回答
Hi Will
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Girl was very helpful and pleasant…
Girl was very helpful and pleasant ordered DVD for me was delivered promt
2026年3月28日
hmv (UK) - Sunderland からの回答
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Item arrived early and service was…
Item arrived early and service was friendly and professional
2026年3月31日
hmv (UK) - Sunderland からの回答
Hi Kelly
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Sunderland からの回答
Hi Julie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Sunderland からの回答
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff are always helpful and polite
Staff are always helpful and polite, the store is clean and products are well laid out so disabled people find the shopping experience excellent.
2026年2月21日
hmv (UK) - Sunderland からの回答
Hi Gordon,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great quick efficient ordering servis
Great quick efficient ordering servis. Great staff in-store and good communication about my order
2026年2月25日
hmv (UK) - Sunderland からの回答
Hi Mandi,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service from placing the…excellent
Excellent service from placing the order to receiving the order
2026年2月19日
hmv (UK) - Sunderland からの回答
Hi MR GRIFFITH
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Sunderland からの回答
Hello Richard
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Did just what you would expect from a…
Did just what you would expect from a well established company. In shop help excellent, after service help again excellent. All round good experience.
2026年2月9日
hmv (UK) - Sunderland からの回答
Hi Graham
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I was very pleased with the service I…
I was very pleased with the service I got at HMV in Sunderland. Very pleasant yoing lady took my order and a friendly man when I collected it. Very efficient
2026年2月9日
hmv (UK) - Sunderland からの回答
Hi PETER
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Sunderland HMV has fab staff who are…
Sunderland HMV has fab staff who are friendly, helpful and knowledgeable. A great store that is well stocked but if your item isn't in stock a member of staff will get it ordered for you.
2026年2月1日
hmv (UK) - Sunderland からの回答
Hi Marie,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
hmv (UK) - Sunderland からの回答
Hi trevor
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Appalling
Appalling. Ordered Sam Fender Deluxe People Watching CD. Told it had been delivered. Still hasn't. They take money ery promptly, however...not good enough.
2026年1月6日
自発的なレビュー
hmv (UK) - Sunderland からの回答
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
hmv (UK) - Sunderland からの回答
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Item was not in stock had to have it…
Item was not in stock had to have it delivered to store. Order arrived in store VERY last minute before christmas with very little communication. Ive since been bombarded with emails asking to leave a review.
2026年1月11日
hmv (UK) - Sunderland からの回答
Hi Leanne,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Excellent service exceptional from the good people…
Excellent service from the good people at HMV
2026年1月11日
hmv (UK) - Sunderland からの回答
Hi Anthony
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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