The staff are lovely and helpful. The shop is well presented it has a huge selection of music I love. I feel comfortable here and I would certainly be lost without my music from here. My 5 stars are w... もっと見る
企業が回答しました
所在地
所在地を変更Unit 43/44, The Bridges Shopping Centre, SR1 3LE Sunderland, GB
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レビュアーのコメントを見てみましょう
Went into the store to collect my order & the lady behind the counter gave me someone else's order despite me giving them MY order number. She clearly didnt read the name that was written on the box.... もっと見る
企業が回答しました
Purchase of this item was fine. Staff very helpful. Order placed and given options for delivery which was also efficiently dispatched My only negative observation is that other than ordering on lin... もっと見る
企業が回答しました
Did a click and collect for a preorder item, got the message a few days later to say it was there and was in and out within minutes, quick service and hassle free.
企業が回答しました
企業情報
hmv (UK) - Sunderland について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
Unit 43/44, The Bridges Shopping Centre, SR1 3LE, Sunderland, 英国
4.7
優良
236件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Item was not in stock had to have it…
Item was not in stock had to have it delivered to store. Order arrived in store VERY last minute before christmas with very little communication. Ive since been bombarded with emails asking to leave a review.
2026年1月11日
hmv (UK) - Sunderland からの回答
Hi Leanne,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Excellent service exceptional from the good people…
Excellent service from the good people at HMV
2026年1月11日
hmv (UK) - Sunderland からの回答
Hi Anthony
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I ordered a cd and was informed when it…
I ordered a cd and was informed when it had arrived in store. The staff were all pleasant and helpful.
2026年1月4日
hmv (UK) - Sunderland からの回答
Hi Helen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Sunderland からの回答
Hi Anne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I was served by the sexy and…
I was served by the sexy and knowledgeable, David. His blue eyes, bulging biceps, and tight shorts made my purchase so much easier. I even bought a few extra things just to stand in his presence for a little longer. What a bald dreamboat!
2026年1月5日
hmv (UK) - Sunderland からの回答
Hi Stevie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordering vinyls
Needed to order 2 vinyls. Staff were helpful and friendly. Explained the process of contact and delivery
2025年12月31日
hmv (UK) - Sunderland からの回答
Hi Julie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good old fashioned service,good rapport…
Good old fashioned service,good rapport with the sales staff and staff knowledge of products available on sale.
2025年12月31日
hmv (UK) - Sunderland からの回答
Hi Leonard
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Sunderland store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Fantastic store
Fantastic store, make most of my purchases through them. Excellent value, delivery and packaging 👍
2026年1月1日
hmv (UK) - Sunderland からの回答
Hi Rob
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Sunderland store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Postage took to long
Took far to long to be deliverd well over a week insted of a few days though i wasent sure I'd get it for Christmas
2025年12月23日
hmv (UK) - Sunderland からの回答
Hi ivan,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Item waiting in store as promised
Item waiting in store as promised. Friendly and helpful staff.
2025年12月17日
hmv (UK) - Sunderland からの回答
Hello Mr.
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff were friendly
Staff were friendly, very helpful and gave advice on products we were looking for.
2025年12月11日
hmv (UK) - Sunderland からの回答
Hi Les
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Sunderland からの回答
Hi Kathryn
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Pick up was swift and easy
2025年12月14日
hmv (UK) - Sunderland からの回答
Hi Alan
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very helpful and friendly staff
2025年12月15日
hmv (UK) - Sunderland からの回答
Hi charlie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Sunderland からの回答
Hi Benda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I was told when I would receive updates…
I was told when I would receive updates by email and that was exactly what happened and order was available to collect as soon as I received final email. Encountered no issues at all.
2025年12月10日
hmv (UK) - Sunderland からの回答
Hi Julie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
How good is HMV?
My online order was sent to HMV and I received a timely email from HMV informing me that my item was ready to pick up.
When arriving at the store, I was third in the queue, but seen by a very helpful member of staff. She located my item within seconds and was very profesdional in how she dealt with me.
2025年12月6日
hmv (UK) - Sunderland からの回答
Hi Tom
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good service
I like hmv they always have what you want easy to order and delivered on time
2025年11月25日
hmv (UK) - Sunderland からの回答
Hi Carole,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent service
A member of staff was very helpful and suggested a similar item to the one I was looking for. They then ordered the item, which arrived in less than a week.
When I picked the item up another member of staff served me and they were also extremely polite and pleasant.
2025年11月22日
hmv (UK) - Sunderland からの回答
Hi Janet
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Sunderland からの回答
Hello,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
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