I've been a customer for many years and the service has been fantastic. Depending who is serving me some take an interest in a purchase I'd be making and talk about the band/film. If a product I'm loo... もっと見る
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所在地
所在地を変更Unit 1, 18 - 20 St Mary's Square, SA1 5HR Swansea, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Ordered online to be collected in store. Although the order was ready to be collected within a few days, the pickup took longef than expected. I waited approximately 15 minutes to be served as there... もっと見る
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It is always a pleasure to shop in store or on-line, but do prefer in store as the help and information is there always and easy to get. I always get good customer care, thanks to everyone who works... もっと見る
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Ewan sales advisor at HMV Swansea today was amazing, he made our shopping experience brilliant. Nothing was too much trouble, he was so welcoming and polite. Ewan has brilliant customer services s... もっと見る
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企業情報
hmv (UK) - Swansea について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
Unit 1, 18 - 20 St Mary's Square, SA1 5HR, Swansea, 英国
4.8
優良
294件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
hmv (UK) - Swansea からの回答
Hi Liam
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Store staff are second to none.
2024年1月16日
hmv (UK) - Swansea からの回答
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Purchased dvds
Purchased dvds. New releases easy to find. Not as many older films in store as there used to be however staff are very helpful and ordering whatever purchase I require is fast and easy. Always a pleasure to use hmv.
2024年1月12日
hmv (UK) - Swansea からの回答
Hi Susan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Still waiting for and item to dispatch…
Still waiting for and item to dispatch from the 1st of January and the fact it cost 7p a minute to contact swanseas store
2024年1月6日
hmv (UK) - Swansea からの回答
Hi Jamielee
Thank you for taking the time to leave us a review. We are sorry to hear you have not received your dispatched your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Kind regards
Excellent service from online order
Excellent service from online order to collection in store, I was kept informed of the order status throughout the process, store staff were very helpful and friendly. Would definitely use this service again.
2023年12月25日
hmv (UK) - Swansea からの回答
Hi Ian,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Plenty of helpful staff willing to…
Plenty of helpful staff willing to assist with purchases and polite and engaging.
2023年12月16日
hmv (UK) - Swansea からの回答
Hello David
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
hmv (UK) - Swansea からの回答
Hello Mrs
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good order time
I was only a short space of time between the placing of the order and the delivery to the store.
2023年12月23日
hmv (UK) - Swansea からの回答
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
generally helped me get what I wanted
2023年12月17日
hmv (UK) - Swansea からの回答
Hi janet
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Order not arrived
2023年12月20日
hmv (UK) - Swansea からの回答
Hi Silva
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Good selection of vinyls
Always have a good experience when shopping online. Can always find what I need. Good selection of vinyls and dvd's. Prices are good and only waited a few days for delivery.
2023年12月16日
hmv (UK) - Swansea からの回答
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Great service, good value
Ordered a cd online recently to collect inshore at HMV Swansea..
Good value, kept me up to date with del details, polite helpful staff in store
2023年12月13日
hmv (UK) - Swansea からの回答
Thanks for leaving us a great review!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Really easy transaction and good…
Really easy transaction and good communication. Staff in store really friendly and knowledgeable on collection
2023年12月17日
hmv (UK) - Swansea からの回答
Hi Barry
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Won’t shop at HMV again!
Bought item online and took back to store as no longer needed.
Refused refund to my card but offered a refund on credit note?
Don’t get this business model at all, sports direct have the same policy.
Never shopped at sports direct again and will not be shopping at hmv again!!
2023年12月13日
Very helpful assistant in shop who went…
Very helpful assistant in shop who went out of his way to solve our problem
2023年12月15日
hmv (UK) - Swansea からの回答
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
They were very helpful
2023年12月15日
hmv (UK) - Swansea からの回答
Hi Julieann
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpfull customer service adviser
Very helpfull customer service adviser, easy to order and delivery arrived on time
2023年12月4日
hmv (UK) - Swansea からの回答
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I was returning an item
I was returning an item. My own fault, I'd purchased two of the same item by mistake (both from HMV) The staff were really understanding and friendly, before promptly completing my refund. 10/10 for customer service!
2023年12月9日
hmv (UK) - Swansea からの回答
Hello Em
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
DVD arrived on given date
DVD arrived on given date, timely notification sent via email, store staff very helpful too
2023年12月9日
hmv (UK) - Swansea からの回答
Hi JULIA
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered on website for instore pickup
Ordered on website for instore pickup.
The web store was easy to navigate and order was placed speedily.
Chose to pick up in the Swansea store it I has been a big part of my teens & beyond.
The staff were fantastic efficient yet had time for a little chat. I didn’t take names but you are a credit to the store and yourselves - take a bow!
2023年12月4日
hmv (UK) - Swansea からの回答
Hi Matthew
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future. Please be assured we have forwarded your kind words to the Swansea store.
Cheers!
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