I've been a customer for many years and the service has been fantastic. Depending who is serving me some take an interest in a purchase I'd be making and talk about the band/film. If a product I'm loo... もっと見る
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所在地
所在地を変更Unit 1, 18 - 20 St Mary's Square, SA1 5HR Swansea, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Ordered online to be collected in store. Although the order was ready to be collected within a few days, the pickup took longef than expected. I waited approximately 15 minutes to be served as there... もっと見る
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It is always a pleasure to shop in store or on-line, but do prefer in store as the help and information is there always and easy to get. I always get good customer care, thanks to everyone who works... もっと見る
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Always helpful staff. Great range in store and you can order if they don't stock the item you want. It's great that there is still somewhere you can browse in store. There is still a demand for physic... もっと見る
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企業情報
hmv (UK) - Swansea について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
Unit 1, 18 - 20 St Mary's Square, SA1 5HR, Swansea, 英国
4.8
優良
294件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
hmv (UK) - Swansea からの回答
Hi MR
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Swansea からの回答
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
amazing team
2025年1月4日
hmv (UK) - Swansea からの回答
Hi Karina,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Swansea からの回答
Hi Daniel,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
speedy service/ Good value.
When I asked if the store had anything by Cozy Powell I didn't expect the service I got. It was excellent. The assistant was helpful and cheerful the who;e time. He told me that the website might have what I was looking for. I am satisfied with my purchase and the speed at which it arrived.
2025年1月1日
hmv (UK) - Swansea からの回答
Hi Kathy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Swansea からの回答
Hi Rebecca
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good Online purchase with pick up at store
Ordered 3 CD's online and collected at my local HMV store. Saved me searching inshore as 2 of the CD's would have taken some time to find inshore.
2024年12月28日
hmv (UK) - Swansea からの回答
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ease of ordering
Ease of ordering, plenty communication about purchases and delivered before christmas
2024年12月29日
hmv (UK) - Swansea からの回答
Hi Deb
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
We had a 20% off voucher and the 0 was…
We had a 20% off voucher and the 0 was a o so it didn't work but the 0 looked like a o so ...we got played by hmv not impressed at all
2024年12月27日
hmv (UK) - Swansea からの回答
Hi Amanda
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
hmv (UK) - Swansea からの回答
Hello Kelley
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Had what I wanted and more staff member…
Had what I wanted and more staff member happy helpful friendly
2024年12月20日
hmv (UK) - Swansea からの回答
Hello tabitha
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
hmv (UK) - Swansea からの回答
Hi Jackie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Do not use click and collect.
Ordered online for click and collect, stock was available and I had to wait 5 days before I could collect it. I am disabled and asked my son to collect it as it stated it was in stock. My son saw over 20 copies of my order available but he could not collect it as it was not the one I ordered online. Identical item identical price but not available.
2024年12月20日
hmv (UK) - Swansea からの回答
Hi Chris,
Unfortunately it appears there may have been some confusion with the service we offer.
Click & Collect is a delivery service to the store and online orders cannot be fulfilled by in store stock. Your order will have been dispatched for arrival in store within 5 working days.
We do hope this helps to clarify this.
Every time I come into the store the…
Every time I come into the store the staff are positive, helpful, respectful & quite honestly the happiest bunch in any store I know!
2024年12月10日
hmv (UK) - Swansea からの回答
Hi mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Swansea からの回答
Hi DENVER
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
hmv (UK) - Swansea からの回答
Hi Angela
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff member in store was extremely…excellent service
The staff member in store was extremely helpful and very efficient, the delivery was quicker than I thought it would be
2024年11月29日
hmv (UK) - Swansea からの回答
Hi Shirley
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Brilliant service
Brilliant service. The film i wanted wasn't in store. Sales assistant was fab, looked up online for me, ordered it to store. I was kept updated by email, and was in store for me to pick up 2 days later! Fab!
2024年11月8日
hmv (UK) - Swansea からの回答
Hi Natalie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Worry and stress..
2024年10月26日
hmv (UK) - Swansea からの回答
Hi Dean
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and we have been assisting you with the order.
hmv (UK) - Swansea からの回答
Hi Gareth
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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