First and foremost, I love that HMV and Fopp still exist and it’s important for places like this to exist on our high streets. I do sometimes think the individual pricing feels a little inflated to... もっと見る
企業が回答しました
所在地
所在地を変更Unit 2058-2058A & 3053-3056, Westfield Shopping Centre, W12 7GE London, GB
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Would have given 5 stars except collection information on website is out of date and inaccurate. A map of where the store is in relation to transport (tube/bus) would help; with some mobility issues... もっと見る
企業が回答しました
HMV are always great at getting your product to you and always in great condition, where many other companies fail in packaging your item properly. This is another reason I can whole heartedly recomm... もっと見る
企業が回答しました
Everytime I go to HMV, I receive a fantastic experience. Whatever I’m into whether it’s music or films the staff are always on hand to recommend the best buys. I always leave feeling satisfied.
企業が回答しました
企業情報
hmv (UK) - Westfield London について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
Unit 2058-2058A & 3053-3056, Westfield Shopping Centre, W12 7GE, London, 英国
4.5
優良
205件のレビュー
顧客にレビューを依頼しています
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この企業のTrustpilot 利用方法
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Support physical media outlets!
First and foremost, I love that HMV and Fopp still exist and it’s important for places like this to exist on our high streets.
I do sometimes think the individual pricing feels a little inflated to encourage multi buys but the deals do bring things down to a reasonable amount
2026年6月11日
hmv (UK) - Westfield London からの回答
Hi Customer
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
hmv (UK) - Westfield London からの回答
Hello Patel
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
hmv (UK) - Westfield London からの回答
Hi Shafayet
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
hmv (UK) - Westfield London からの回答
Hi Corinne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
All good
Good price, on time delivery, good packaging, friendly and efficient staff.
All good!
2026年6月29日
hmv (UK) - Westfield London からの回答
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV are always great at getting your…
HMV are always great at getting your product to you and always in great condition, where many other companies fail in packaging your item properly.
This is another reason I can whole heartedly recommend HMV for all your media and collectables
2026年6月19日
hmv (UK) - Westfield London からの回答
Hi Benedict
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Would have given 5 stars except…
Would have given 5 stars except collection information on website is out of date and inaccurate. A map of where the store is in relation to transport (tube/bus) would help; with some mobility issues distance really helps.
In-store (which took ages to locate), the service and store was brilliant.
2026年6月10日
hmv (UK) - Westfield London からの回答
Hi Manda
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
My order still haven’t arrived at the…
My order still haven’t arrived at the store. Customer service does not help.
2026年6月8日
hmv (UK) - Westfield London からの回答
Hi Kamil
Thank you for taking the time to leave us a review. We are sorry your have not received your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
The booking was very straightforward
The booking was very straightforward, my CDs arrived when they were supposed to, the tickets to see Jeff arrived, a very easy transaction 😊
2026年6月4日
hmv (UK) - Westfield London からの回答
Hi Teresa
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
My day out at HMV
Everytime I go to HMV, I receive a fantastic experience. Whatever I’m into whether it’s music or films the staff are always on hand to recommend the best buys. I always leave feeling satisfied.
2026年5月31日
hmv (UK) - Westfield London からの回答
Hi Baljeevan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Westfield London からの回答
Hi Martin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The poster came bent even though it…
The poster came bent even though it came in a cardboard package- someone must have folded it along the way, so the tube for packaging would definitely be better. Now there's a visible/white line across the middle of the poster..
2026年5月16日
hmv (UK) - Westfield London からの回答
Hello Darina
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion due to receiving a damaged item.
If you have not done so already, please contact our customer service team at support.hmv.com with as many details of your experience as possible, and they’ll take a look asap.
Thanks
Excellent service, very professional, friendly
Excellent service. Staff were so helpful. The film I wanted was very old and they made an effort to find it. It had to be ordered online and it was received within a few days.
Really please. Excellent shop.
2026年5月4日
hmv (UK) - Westfield London からの回答
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very proffesional
2026年5月5日
hmv (UK) - Westfield London からの回答
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
The package arrived quickly. I chose click and collect and the staff are very helpful and friendly.
2026年4月28日
hmv (UK) - Westfield London からの回答
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Experience of Store
I loved this . Never been to that store before but had a fab time meeting Alfie Boe at long last. Thank you to all the staff who were so helpful too.
2026年4月11日
hmv (UK) - Westfield London からの回答
Hi Georgia
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The shop is massive
The shop is massive. It needs some sort of map. I had to ask just to find out where to go.
2026年4月9日
hmv (UK) - Westfield London からの回答
Hi Ron,
Thank you for your feedback.
We can confirm this is one of our biggest stores, and we hold a lot of items!
We're glad to hear that staff were able to assist you, but will certainly pass your suggestion onto the relevant department for review.
hmv (UK) - Westfield London からの回答
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
quick delivery and clear updates
Super quick delivery and really good updates the whole time.
2026年3月14日
hmv (UK) - Westfield London からの回答
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful and knowledgeable staff
Helpful and knowledgeable staff, order came on time as promised. Leep up the good work guys!!
Best wishes,
Nesha
2026年3月21日
hmv (UK) - Westfield London からの回答
Hi Nebojsa
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Westfield store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
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