Thank you so much HMV Westfield Shepard's Bush for helping to make my niece's visit so special! She had come from Southampton that day to see Dcemeber 10. She is unable to move, uses a wheelchair, ven... もっと見る
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所在地
所在地を変更Unit 2058-2058A & 3053-3056, Westfield Shopping Centre, W12 7GE London, GB
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First and foremost, I love that HMV and Fopp still exist and it’s important for places like this to exist on our high streets. I do sometimes think the individual pricing feels a little inflated to... もっと見る
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Would have given 5 stars except collection information on website is out of date and inaccurate. A map of where the store is in relation to transport (tube/bus) would help; with some mobility issues... もっと見る
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The store was easy to find and the staff were professional. Found my item straight away and security were friendly, waited upstairs in the holding area for Rita Ora to arrive around18 minutes late a... もっと見る
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企業情報
hmv (UK) - Westfield London について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
Unit 2058-2058A & 3053-3056, Westfield Shopping Centre, W12 7GE, London, 英国
4.5
優良
210件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very proffesional
2026年8月28日
hmv (UK) - Westfield London からの回答
Hello Paul
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
After waiting at the tills for 5…
After waiting at the tills for 5 minutes I eventually had to find a staff member to attend to me
2026年8月26日
hmv (UK) - Westfield London からの回答
Hi Candice,
Thank you for your feedback.
We were sorry to hear of your experience and for any disappointment.
Our staff should always be on hand to assist you but when actioning other daily tasks there will be someone on the shop floor to answer any queries you may have.
We do hope you were able to find what you were looking for and that we see you again soon.
I needed to change my purchase and…
I needed to change my purchase and visited the store at Westfield.The service was excellent, made easy and encouraged me to shop with HMV both on line and in store.
2026年7月28日
hmv (UK) - Westfield London からの回答
Hi Chris
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
hmv (UK) - Westfield London からの回答
Hi Jessica
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Thank you so much HMV Westfield…
Thank you so much HMV Westfield Shepard's Bush for helping to make my niece's visit so special! She had come from Southampton that day to see Dcemeber 10. She is unable to move, uses a wheelchair, ventilator and has nurses/equipment to keep her safe. She was so happy with how it went! The security and staff were so accomodating and were ready to help and guide us through the store and see the band with no issues. It honestly made her year! Thank you so much!
2026年7月19日
hmv (UK) - Westfield London からの回答
Hi Harriet
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Support physical media outlets!
First and foremost, I love that HMV and Fopp still exist and it’s important for places like this to exist on our high streets.
I do sometimes think the individual pricing feels a little inflated to encourage multi buys but the deals do bring things down to a reasonable amount
2026年6月11日
hmv (UK) - Westfield London からの回答
Hi Customer
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
hmv (UK) - Westfield London からの回答
Hello Patel
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
hmv (UK) - Westfield London からの回答
Hi Shafayet
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
hmv (UK) - Westfield London からの回答
Hi Corinne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
All good
Good price, on time delivery, good packaging, friendly and efficient staff.
All good!
2026年6月29日
hmv (UK) - Westfield London からの回答
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV are always great at getting your…
HMV are always great at getting your product to you and always in great condition, where many other companies fail in packaging your item properly.
This is another reason I can whole heartedly recommend HMV for all your media and collectables
2026年6月19日
hmv (UK) - Westfield London からの回答
Hi Benedict
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Would have given 5 stars except…
Would have given 5 stars except collection information on website is out of date and inaccurate. A map of where the store is in relation to transport (tube/bus) would help; with some mobility issues distance really helps.
In-store (which took ages to locate), the service and store was brilliant.
2026年6月10日
hmv (UK) - Westfield London からの回答
Hi Manda
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
My order still haven’t arrived at the…
My order still haven’t arrived at the store. Customer service does not help.
2026年6月8日
hmv (UK) - Westfield London からの回答
Hi Kamil
Thank you for taking the time to leave us a review. We are sorry your have not received your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
The booking was very straightforward
The booking was very straightforward, my CDs arrived when they were supposed to, the tickets to see Jeff arrived, a very easy transaction 😊
2026年6月4日
hmv (UK) - Westfield London からの回答
Hi Teresa
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
My day out at HMV
Everytime I go to HMV, I receive a fantastic experience. Whatever I’m into whether it’s music or films the staff are always on hand to recommend the best buys. I always leave feeling satisfied.
2026年5月31日
hmv (UK) - Westfield London からの回答
Hi Baljeevan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Westfield London からの回答
Hi Martin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The poster came bent even though it…
The poster came bent even though it came in a cardboard package- someone must have folded it along the way, so the tube for packaging would definitely be better. Now there's a visible/white line across the middle of the poster..
2026年5月16日
hmv (UK) - Westfield London からの回答
Hello Darina
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion due to receiving a damaged item.
If you have not done so already, please contact our customer service team at support.hmv.com with as many details of your experience as possible, and they’ll take a look asap.
Thanks
Excellent service, very professional, friendly
Excellent service. Staff were so helpful. The film I wanted was very old and they made an effort to find it. It had to be ordered online and it was received within a few days.
Really please. Excellent shop.
2026年5月4日
hmv (UK) - Westfield London からの回答
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
The package arrived quickly. I chose click and collect and the staff are very helpful and friendly.
2026年4月28日
hmv (UK) - Westfield London からの回答
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Experience of Store
I loved this . Never been to that store before but had a fab time meeting Alfie Boe at long last. Thank you to all the staff who were so helpful too.
2026年4月11日
hmv (UK) - Westfield London からの回答
Hi Georgia
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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