Thank you so much HMV Westfield Shepard's Bush for helping to make my niece's visit so special! She had come from Southampton that day to see Dcemeber 10. She is unable to move, uses a wheelchair, ven... もっと見る
企業が回答しました
所在地
所在地を変更Unit 2058-2058A & 3053-3056, Westfield Shopping Centre, W12 7GE London, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
First and foremost, I love that HMV and Fopp still exist and it’s important for places like this to exist on our high streets. I do sometimes think the individual pricing feels a little inflated to... もっと見る
企業が回答しました
Would have given 5 stars except collection information on website is out of date and inaccurate. A map of where the store is in relation to transport (tube/bus) would help; with some mobility issues... もっと見る
企業が回答しました
The store was easy to find and the staff were professional. Found my item straight away and security were friendly, waited upstairs in the holding area for Rita Ora to arrive around18 minutes late a... もっと見る
企業が回答しました
企業情報
hmv (UK) - Westfield London について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
Unit 2058-2058A & 3053-3056, Westfield Shopping Centre, W12 7GE, London, 英国
4.5
優良
210件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The shop is massive
The shop is massive. It needs some sort of map. I had to ask just to find out where to go.
2026年4月9日
hmv (UK) - Westfield London からの回答
Hi Ron,
Thank you for your feedback.
We can confirm this is one of our biggest stores, and we hold a lot of items!
We're glad to hear that staff were able to assist you, but will certainly pass your suggestion onto the relevant department for review.
hmv (UK) - Westfield London からの回答
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
quick delivery and clear updates
Super quick delivery and really good updates the whole time.
2026年3月14日
hmv (UK) - Westfield London からの回答
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful and knowledgeable staff
Helpful and knowledgeable staff, order came on time as promised. Leep up the good work guys!!
Best wishes,
Nesha
2026年3月21日
hmv (UK) - Westfield London からの回答
Hi Nebojsa
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Westfield store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Horrible experience today
Horrible experience today, first the employees were all standing at the till talking, we went to ask a question about where an item is, and they all stopped and showed us attitude whilst asking, later I asked an employee if there was a bin, she looked at me and told me to go outside the store and throw it away. That was fine I just continued to look around, but then she stopped talking to her colleague and followed me around the store until I went to pay? I go to hmv all the time for a peaceful shopping experience, but the employees in this branch made that impossible, I felt like I was being watched and profiled consistently
2026年3月12日
自発的なレビュー
hmv (UK) - Westfield London からの回答
Hi Aleesha
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
hmv (UK) - Westfield London からの回答
Hi Ron,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Click and collect
I had a click and collect order and came in when the store had a stock recount but I was was able to collect my order easily and it arrived to the store very quickly,additionally the staff were very helpful and polite.
2026年3月5日
hmv (UK) - Westfield London からの回答
Hi Katie,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff are very helpful
The staff are very helpful, polite and go out of their way to help you nothing is to much for them.
D. Humphreys
2026年2月19日
hmv (UK) - Westfield London からの回答
Hi Doug
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
hmv (UK) - Westfield London からの回答
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Westfield London からの回答
Hi Michael,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great Staff
Went to meet Jessie J
Staff were all really helpful and polite.
Great store with plenty to see
2025年12月1日
hmv (UK) - Westfield London からの回答
Hi customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great customer service with friendly…
Great customer service with friendly approach from the staff. Quick delivery.
2026年1月3日
hmv (UK) - Westfield London からの回答
Hi Georgios,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Westfield London からの回答
Hi Gina
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Westfield London からの回答
Hi John
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great Staff
I went to an in store event and the staff were all incredibly helpful. I explained I’m autistic and they immediately assisted me and made the whole event feel as stress free as possible for me. I really appreciated it!
2025年12月1日
hmv (UK) - Westfield London からの回答
Hi Helen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
A lot easier doing click n collect
A lot easier doing click n collect. They advise when items have been despatched and again when the item is ready to collect. Always works so thank you HMV !!
2025年12月3日
hmv (UK) - Westfield London からの回答
Hi Manoj,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I loved the album In general!
I loved the album In general!! I was just a bit upset rhey didnt have it in store(Obviousky not ur fault!!) but overall it was amazing !!
2025年12月3日
hmv (UK) - Westfield London からの回答
Hi Tiana,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
I ordered online for in store delivery.
I ordered online for in store delivery.
Collection was easy and staff were very polite and welcoming.
Goods were exactly as ordered.
2025年11月26日
hmv (UK) - Westfield London からの回答
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy experience
2025年11月17日
hmv (UK) - Westfield London からの回答
Hello Sophie,
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
As always HMV came through for us
As always HMV came through for us. First time I’ve pre- ordered a new release vinyl from them and it was ready to collect two days before the release date. Really impressed. Plus the staff are AMAZING. All of them. We go in regularly now because the staff are so approachable, knowledgeable, patient and as expected passionate about music. We try to support indie stores but sometimes the staff are a bit aloof and seemingly judgemental. Not so at HMV. Thanks very much! I think the only genuinely nice people left in retail in London have been snapped up by HMV. If anyone needs to know how to do customer service go check them out. They’re brilliant.
2025年11月6日
hmv (UK) - Westfield London からの回答
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。