Able to contact on Saturday. Shannon returned my call and was friendly and helpful. Now hopeful of a visit by the engineer to the washing machine in the coming week.. Chris.
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Very helpful when my dishwasher broke down. It couldn't be fixed and two options were given for replacement. After discussions, my new dishwasher was delivered and is working perfectly. Highly reco... ãã£ãšèŠã
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Reported problem on Friday, had call from We Repair Ltd on Saturday and They repaired the cooker on Sunday. The cooker is working properly now. Very happy with the service.
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Really helpful staff giving no sense of rushing me to make a decision. Answering clearly any questions asked. Being fully knowledgeable about their services and being respectful and pleasant in how th... ãã£ãšèŠã
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Since 2005, weâve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, weâve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly â all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, weâre proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.
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3 Poole Road, BH2 5QL, Bournemouth, è±åœ
- 0800 652 6789
- Customer-SupportTeam@HomeApplianceGuard.co.uk
- www.homeapplianceguard.co.uk
4.8
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First class
The treatment that I have had with all the people tat I have spoken to in the last 2 days has been second to none.
Spoke to Enzo Operations Co ordinator on Monday 13th July, very helpful. Very fast at sorting out replacement TV, was allowed to upgrade at obviously a cost to my self, sorted out the choice for me. Kai - who I spoke to today Tuesday 14th July was just as helpful in organising the replacement to be delivered.
2026幎7æ14æ¥
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Home Appliance Guard ããã®åç
Hi Diana,
This is great news that the journey of receiving a replacement went smoothly!
Many thanks
Justin
Home Appliance Guard ããã®åç
Hi Norman,
We are delighted you were happy with the service.
Many thanks
Justin
The engineer was excellent quick andâŠ
The engineer was excellent quick and completed the job very well. Would highly recommend.
2026幎7æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Home Appliance Guard ããã®åç
Hi Liza,
We're delighted the engineer could complete the job on your appliance!
Many thanks
Justin
Home Appliance Guard ããã®åç
Hi Mohammed,
This is fantastic feedback to receive!
Many thanks
Justin
No problem getting a replacement andâŠ
No problem getting a replacement and not to
long to wait for the delivery.
2026幎7æ2æ¥
Home Appliance Guard ããã®åç
Hi Mr Kennedy,
We are pleased the delivery of your appliance was smooth and hassle free.
Many thanks
Justin
Wait time for repair
Fault reported 29 June, the wait for repair was 9 days which was too long.
2026幎7æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Home Appliance Guard ããã®åç
Hi Rosemarie,
Thank you for taking the time to leave us a review.
We're sorry that the manufacturer's appointment availability wasn't ideal on this occasion and appreciate your patience throughout the process.
We're pleased to hear that your appliance is now back up and running.
Many thanks,
Charley
Home Appliance Guard ããã®åç
Hi Mr Yassen,
We appreiciate the feedback.
Many thanks
Justin
The engineer was very pleasant
The engineer was very pleasant, respected our home , kept us informed on getting to us. His expertise made all the difference
2026幎7æ9æ¥
Home Appliance Guard ããã®åç
Hi David,
We know how important having a great engineer is, so we're happy to hear this!
Many thanks
Justin
Bee was very polite and helpful and aâŠ
Bee was very polite and helpful and a pleasure to talk too
2026幎7æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Home Appliance Guard ããã®åç
Hi Trevor,
This is amazing to hear! We hope to assist you each time.
Many thanks
Justin
When I have had a problem or need aâŠ
When I have had a problem or need a repair as soon as I phone I am not waiting too long for someone to take my call, they answer any questions you may have and if you need a repair you are put through to the right person and make an appointment that suits you time and date.
When the repair person turns up they are polite and helpful and carry out the work needed and if you need a part they need to order in they do it there and then so they can make an appointment for them to come back and repair it, this time I was lucky and my washing machine was repaired straight away and Richard was friendly, polite and professional and took his time to make sure I was happy with the repair, brilliant staff throughout the company.
2026幎7æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Home Appliance Guard ããã®åç
Hi Diane,
We really appreciate you taking the time to leave a detailed review on your experience!
Many thanks
Justin
I spoke to Bee today sheâs was veryâŠ
I spoke to Bee today sheâs was very polite, friendly and helpful. ð
2026幎7æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Home Appliance Guard ããã®åç
Hi,
We are happy to hear this great feedback.
Many thanks
Justin
Dave walked inand within 30secsâŠ
Dave walked inand within 30secs rectified the problem no drama. Have had dave for other problems a great ambassador for the company.
2026幎7æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Home Appliance Guard ããã®åç
Hi Peter,
We are delighted Dave could resolve the issue!
Many thanks
Justin
The experience started of well when IâŠ
The experience started of well when I rang customer service until the engineer arrived to fix the washing machine.
2026幎6æ30æ¥
Home Appliance Guard ããã®åç
Hi Nadine,
We are delighted your washing machine was fixed!
Many thanks
Justin
Friedly and helpful easy to talk to great service
They were friendly helpful put me at ease .clear instructions easy to understand. Great value for money.
2026幎7æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Home Appliance Guard ããã®åç
Hi Heather,
We really appreciate this feedback!
Many thanks
Justin
Home Appliance Guard
The engineer, Yanis, came to look at the fridge and also the washing machine. He was efficient, professional and polite. He relaced two parts on the washer but had to declare the fridge a write-off. The company contacted me with choices within 24 hours and my new fridge was delivered 2 days later. Excellent service all round and I would recommend Home Appliance Guard to anyone.
2026幎7æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Home Appliance Guard ããã®åç
Hi Susan,
This is fantastic that your replacement was organised with minimal hassle!
Many thanks
Justin
The engineer came on time and got myâŠ
The engineer came on time and got my washer up and running again.
He left no mess and l was very pleased with his work.
2026幎6æ25æ¥
Home Appliance Guard ããã®åç
Hi Miss Dales,
This is the perfect outcome for an engineer attending!
Many thanks
Justin
Home Appliance Guard ããã®åç
Hi Mahinda,
We appreciate you taking the time to leave your feedback!
Many thanks
Justin
Excellent customer service
Lovely polite man who diagnosed a problem with my washing machine and fixed the leak. While waiting for the water to fill in the washing machine, he also took the time to get a very large splinter which was in my shoe and pull it out.
I would certainly recommend this company with excellent customer service
2026幎7æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Home Appliance Guard ããã®åç
Hi Mrs Randles,
This is great news that your washing machine was fixed!
Many thanks
Justin
Engineer fixed my freezer very pleasedâŠ
Engineer fixed my freezer very pleased not getting build up of ice now new thermostat fitted Thank you
2026幎6æ30æ¥
èªçºçãªã¬ãã¥ãŒ
Home Appliance Guard ããã®åç
Hi jean,
We are thrilled your Freezer is now working!
Many thanks
Justin
Home Appliance Guard ããã®åç
Hi,
We are pleased we could respond to your query in a timely manner.
Many thanks
Justin
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