I returned a heavy item ( a bedroom chair) to the Belfast Store, Boucher Rd, on Tuesday evening. The young fella on the customer services desk watched as I struggled to carry the chair over to the c... もっと見る
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Required specific items and enquired with an assistant he directed me to both items. We’ll manage red and polite young man. At checkout we were served by Mary a cheery individual always smiling. Ask... もっと見る
Super easy - all items in stock, all items ready to collect immediately. Nothing to complain about.
Website advertises you can collect 30mins before stated opening time on a Sunday. Store didn't open early for collections or browsing. Multiple staff acknowledged I was stood at the door abd refus... もっと見る
企業が回答しました
企業情報
Homebase - Bicester について
当該企業による記述
Homebase
当該企業による記述
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
連絡先
Launton Road Retail Park, Launton Rd, OX26 4JA, Bicester, Oxfordshire, 英国
- 0345 640 7212
4.6
優良
91件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 47％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Great service with a welcoming smile
I used the click and collect at Bicester Homebase. The service was swift and efficient and I was served by a lovely lady called Mary.
2024年7月9日
自発的なレビュー
Amazingly helpful staff!
Amazingly helpful staff when it was throwing it down with rain and I had two children and couldn’t get them into a trolley a member of staff very kindly went and got the topsoil that I needed loaded it onto a trolley for me and took it to the car, excellent customer service amazing team thank you so much
2024年7月6日
自発的なレビュー
Brilliant service
Brilliant service, ordered at 9 am and 15 minutes later it was ready to collect.
HOWEVER hose didn't come with instructions and didn't fit the tap.
The tap extension also had no instructions and didn't fit any tap.
All a waste of money
2024年6月22日
自発的なレビュー
Homebase - Bicester からの回答
Hello Roberta,
We're sorry to hear you are not happy with the items you purchased. If you return these to store our team would love to help!
Kind Regards
Team Homebase
Easy and efficient service
Using the click and collect service at the Homebase near me is always so easy and quick. Highly recommend.
2024年6月22日
自発的なレビュー
Amazing customer service support from…
Amazing customer service support from Gordon who went out of his way to help us.
2024年6月12日
自発的なレビュー
Excellent service great quality very …
Excellent service great quality very nice staff on collection
2024年6月10日
自発的なレビュー
Helpful and friendly service from Mary
Helpful and friendly service from Mary, scanning my trolley load of plants today. Pleasant visit to the store.
2024年6月5日
自発的なレビュー
Having items on display that we were unable to order In store was Al pain ! But item when it arrived was of a great quality.
The items were not available to order in store was most annoying having to ring every day to find out if item was in the country .
2024年5月18日
Homebase - Bicester からの回答
Hi Mark,
We’re sorry you’ve had a disappointing experience. Our customers are incredibly important to us, and really appreciate you bringing this to our attention. All feedback enables us to grow and be a better Homebase for our customers, so thanks for taking the time to leave your review. Unfortunately we can sometimes experience a delay in receiving stock into our depots, however we do keep the displays out knowing the stock is on route.
Thanks,
Team Homebase
Customer Service - Jon at Homebase Bicester
Re. Jon @ Homebase Bicester provided best in class customer service. Website showed plenty of lawn mower blades in stock (nearest stocked location) and travelled 20miles to find none on shelves. Jon went above (literally climbed stairs!) and beyond to locate the blades. Thank you.
2024年5月18日
自発的なレビュー
Found what I was looking for
My first time at Homebase and Mary made it that much easier! Thank you
2024年5月21日
自発的なレビュー
Very straightforward ordering process…
Very straightforward ordering process with items available shortly afterwards. Would recommend.
2024年5月17日
自発的なレビュー
Silage not turf
Silage not turf! Purchased turf and brought it home and opened it immediately. It smelt dreadful!. It was nearly all black and dead. It was so decayed that is smelt of silage effluent. Phoned twice and then spoke to a very unhelpful young man. I am not willing to put this rubbish back in my car. Avoid! Never again.
2024年5月10日
自発的なレビュー
Homebase - Bicester からの回答
Hi Duncan,
Thanks for bringing this to our attention. We’re sorry to hear you're not happy with the product. Feedback like this is incredibly important to us. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb) if you would like to discuss this further.
Team Homebase
No receipt
My order number is 578537387. Please email me a receipt ASAP
————————————————————
No receipt. Rang the store and they said they would send one but still no receipt!
You sent me a response (below) and I have followed the link and that was absolutely use at all. It tried to link me to a chat bot but that didn’t work and then it gave me advice about VAT receipts but no way of getting a receipt. Absolute waste of time! I STILL DONT HAVE A RECEIPT
2024年5月7日
自発的なレビュー
Homebase - Bicester からの回答
Hi Andy,
We’re sorry for any disappointment and would like to see how we can resolve this for you. Please fill in your order or transaction details at the following link (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb) and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase
Super fast click and collect
I put my order in overnight knowing they don't open till 8 am. 8.15 I got a message to say my order of several items was ready to collect. Very friendly person served me too.
2024年4月30日
Great customer service
Had an issue with my order but this was very quickly resolved by the store manager. Great customer service. Nice to know that some businesses care about and respond to customer complaints. Happy to recommend and use again.
2024年5月4日
自発的なレビュー
Simple and easy! Good customer service
Really simple easy and effective click and collect service.
2024年5月1日
自発的なレビュー
Shopped in Homebase Bicester
Shopped in Homebase, Bicester. Amazing friendly lady , Leslie at checkout, and then a gent called Gordon offered to help me with my four bags of compost into my car!!!I didn’t accept his kind offer but was such a lovely surprise that there are still some great acts of kindness and fabulous customer service!! Thank you .
2024年4月26日
自発的なレビュー
First time using your service
First time using your service. Staff member that served me, was VERY nice, smiling and professional. Was in and out, wonderful. Thank you very much.
2024年4月19日
自発的なレビュー
Helpful staff, well laid out store.
The lady who served me was so friendly and helpful. The staff there seem really nice. I picked up a garden sofa, which was easy to find as store seems well laid out. Happy with my purchase
2024年4月15日
自発的なレビュー
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