My elderly mother and I went to Homebase Branksome (near Poole) to buy a cordless lawnmower. A great guy called Tim to sent to assist us. He was knowledgeable and friendly. He answered our 15 plus que... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Ordering etc easy as was pick up. However the girl at customer services could not have looked less interested in serving us and barely looked up from her phone to help us. Poor customer service from h... もっと見る
Was shocked to receive a parking fine in the post after using this store. After purchasing goods and loading our car, we visited some other shops on the site before leaving. The weather was appallin... もっと見る
企業が回答しました
Fantastic Customer service from enquiry to final delivery. Ellis @Homebase Branksome, very diligent and understanding. We gave a rough measurement plan and he showed us the 3D visual plan and point... もっと見る
企業情報
Homebase - Branksome について
当該企業による記述
Homebase
当該企業による記述

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
連絡先
1 Redlands, Poole Road, Branksome, BH12 1DN, Poole, Dorset, 英国
- 0345 640 7014
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 23%に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
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Great experience
Scott at the range (Homebase kitchens ) is a excellent asset to the company very polite and professional he cares for your kitchen needs and helps you through the process right up to the kitchen being fitted myself would like to thank Scott and dominic for the professional assistance in designing my kitchen and the excellent craftsmanship A ++
Friendly staff
Friendly staff, easy to collect and made to feel relaxed and happy that I've purchased the items. Shame that the Branksome branch is closing down, it's on my doorstep and easy to get too if I need stuff for home, plants for the garden or house.
Simple to use and fantastic in shop service
First time that I used this service and recommend it . Brilliant customer service so quickly found other items in store to buy owing to the fantastic customer service. We took our pet dog and even he came out happy as received treats. Thank you
Tale of two stories
Tale of two stories. Could not find an item in-store, lady who helped went above and beyond to help find the item. Then went to pay…… no customer service skills and all, no eye contact, no greeting… in fact she seemed more keen on her mobile phone than anything ….

Homebase - Branksome からの回答
I thought the transaction online was…Good
I thought the transaction online was easy and efficient however, the girl I dealt with in store seemed miserable and aloof. For myself working in a customer facing role, I felt that she seemed irritated as if I was disturbing her and that I was an inconvenience. I was simply collecting what I had purchased!! Maybe she was having a bad day or something but, I see this sort of behaviour more and more these days. If you don't want to deal with customers when it's your job then, you need to look elsewhere.

Homebase - Branksome からの回答
Excellent service from Ms Willow.
I spoke to Willow. She was extremely knowledgeable and managed to sort out my issue immediately
Collection of large item
Ready to pick up within the hour as stated and a member of staff helped me carry the item to my car.
Easy click and collect
Easy website to use I picked my paint, brushes, and an absolute bargain of a touch up kit.
Made my purchase at 7am and got a message to say it was all ready for collection at 8.30 even though they don't open until 9, so I picked up the lot with very quick service at the pick up point, thank you again Homebase 👍🌟
Great staff at Homebase
Picked my package up as advised. Box was a bit tatty - so your staff opened it to make sure it was not damaged! It wasn’t - great service! Many thanks
Really helpful and friendly staff on…
Really helpful and friendly staff on customer services desk for click and collect, a return without receipt and new purchases. They're a credit to you.
My problem was resolved
My problem was resolved, and I was refunded.
However, I was sent the same product on two occasions; on both it was broken (glass smashed) in transit. This is clearly the courier's fault, as there was no indication on the package that the contents were fragile.
Upon returning the item on the first occasion, I asked that the replacement was sent to the store. This did not happen, hence the second broken product.
Staff were patient and helpful. It was the system which failed.
Very helpful staff
Very helpful staff. Called me with a query and the young man was extremely helpful. On collection the service was excellent
Click and collect
Click and collect. Easy process ordering online. Good communication re readiness of items. Pleasant, efficient member of staff at the desk. Items promptly located and safely handed over. All good.
I can not rate the lady that helped me…
I can not rate the lady that helped me highly enough, from entering the shop greeted with a smile polite helpfully. The assistant went over and above to help me as my phone was out of charge and my order had not gone through she talked me through the process step by step which as more than challenging she was very patient and understanding baring in mind I had my grandson with autism with me. I really can’t rate experience highly enough
Awful experience this morning
Awful experience this morning. I asked for help buying a light and was very rudely treated. To add to which this
extremely abrupt and rude assistant gave me the wrong information about the product I was buying
Quite appalling customer service and I will certainly never use Homebase again.

Homebase - Branksome からの回答
Great
Great! Ordered and collected in less than an hour. No dramas. V happy 😃. Reduced by £20 plus extra 10% - result!
Amazing
Amazing! The best click & collect I have ever experienced. I also got help with carrying my order to the car. Excellent and massive thank you 😊
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