My elderly mother and I went to Homebase Branksome (near Poole) to buy a cordless lawnmower. A great guy called Tim to sent to assist us. He was knowledgeable and friendly. He answered our 15 plus que... もっと見る
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レビュアーのコメントを見てみましょう
Ordering etc easy as was pick up. However the girl at customer services could not have looked less interested in serving us and barely looked up from her phone to help us. Poor customer service from h... もっと見る
Was shocked to receive a parking fine in the post after using this store. After purchasing goods and loading our car, we visited some other shops on the site before leaving. The weather was appallin... もっと見る
企業が回答しました
Fantastic Customer service from enquiry to final delivery. Ellis @Homebase Branksome, very diligent and understanding. We gave a rough measurement plan and he showed us the 3D visual plan and point... もっと見る
企業情報
Homebase - Branksome について
当該企業による記述
Homebase
当該企業による記述
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
連絡先
1 Redlands, Poole Road, Branksome, BH12 1DN, Poole, Dorset, 英国
- 0345 640 7014
4.5
優良
141件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 47％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Friendly staff
2024年9月28日
自発的なレビュー
Great shopping experience
Easy to order online.
Good correspondence.
All items were ready to be collected at the shop.
Great prices.
Very positive experience from start to finish
2024年9月28日
自発的なレビュー
Great product
Great product, fair price obtained for me and in store in a very short time.
2024年9月16日
Great customer service
Ellis from the Branksome branch was super helpful in talking me through the different bits I needed to hang up my mirror. He was very patient and explained what I needed to do. Thanks so much!
2024年9月21日
自発的なレビュー
The only 4 left in stock were split…
The only 4 left in stock were split bags. Not good
2024年9月20日
自発的なレビュー
Homebase - Branksome からの回答
Hi Tim,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Ordered 3 points of paint to collect
Ordered 3 points of paint to collect. Drove 45 mins to get there after getting the text to say it was all there and ready. When collecting, she said did someone ring you to tell you we didn't have one of them!! No was my answer. Can't be that difficult can it??
2024年9月16日
自発的なレビュー
Homebase - Branksome からの回答
Hi Tracey,
We’re sorry we haven’t been able to fulfil your order on this occasion. We appreciate you bringing your experience to our attention and will share it with the store.
Thanks,
Team Homebase
Easy to use Web site
Easy to use Web site, click and collect convenience and friendly, helpful and polite staff.
2024年9月16日
自発的なレビュー
Pleasant shopping experience in…
Pleasant shopping experience in spacious but well stocked shop. Helpful, polite & cheerful staff, especially the young lady in customer services . Thank you!
2024年9月14日
自発的なレビュー
Homebase - Branksome からの回答
Hi Mike,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Excellent friendly helpful staff
Excellent friendly helpful staff. I didn't like original purchased, changed without any drama. Will continue shopping at homebase.
2024年9月9日
自発的なレビュー
I paid for 2 items to be delivered on…
I paid for 2 items to be delivered on specific day, to my surprise only 1 was delivered. I've been going back fourth with customer service. It's took 6 days to get my other parcel. Customer Service is a joke
2024年9月2日
Homebase - Branksome からの回答
Hi Beverley,
Thanks for your feedback. We’re sorry for any disappointment caused - We can see your review is related to an online order so we'd be grateful if you could update your review and remove the location from this by selecting 'no specific location'. So we can look into your issues further please could you reach out to us here - (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb).
We can see our Customer Service Team are working to get this sorted for you and that a replacement Keter unit is on its way to you.
Thanks,
Team Homebase
Friendly and helpful
2024年8月24日
自発的なレビュー
I was advised of some out of stock and…
I was advised of some out of stock and offered similar product. Order ready within the hour. Great service at the click and collect, absolutely no problems, awesome service.
2024年8月21日
自発的なレビュー
Very helpful and good service
2024年8月14日
Absolutely disgusted with the service…
Absolutely disgusted with the service received from Homebase and will never be buying from you again!! Ordered a bathroom cabinet on line took my money then phoned to tell me the store actually didn’t have one. Told refund would take 3-5 working days and asked for money back sooner and promised it would be with me in a couple of hours which didn’t happen. Meanwhile I looked at some different ones and ordered them and when we got to the store for collection and they were chipped and in disgusting state and we were then told that was because they were x display which I hadn’t been informed about. We got a refund but again told 3-5 working days but now have no proof of refund as she couldn’t offer me anything and the member of staff that serviced us her attitude stank absolutely no customer service. Homebase you and your staff are shocking!!
2024年8月19日
自発的なレビュー
Homebase - Branksome からの回答
Hi Debbie,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store. We can see that all items have been refunded for you. We the retailer will refund your card, but due to the banks clearing systems it won't be back in your account for a few days. Unfortunately, this is outside of Homebase's control, and we are unable to expediate your refund.
Thanks,
Team Homebase
Good in every way
Had stock as website (not so with other stores), ready for collecton, rang ahead to point out a chip to one item and helped load.
2024年8月16日
自発的なレビュー
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