The ordering process is fine, hassle free but the some members of staff at the Kingsway store certainly need to remember they actually have customers to serve rather than carry on conversations with f... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Ordered my Keter outdoor storage unit online. Process was easy, quick and efficient. Picked up unit at Derby Kingsway store click and collect. Was served quickly by efficient and friendly staff, one o... もっと見る
We were served by Ryan who mixed some paint for us, he helped us choose what type of paint and also checked we had all tools etc that we needed. He was very knowledgeable and friendly. At the til... もっと見る
I do wish that Homebase would ensure their stock levels are accurately recorded and shown when placing click & collect orders. When I order 3 tins of paint I really would like to pick up 3 tins so I c... もっと見る
企業が回答しました
企業情報
Homebase - Derby Kingsway について
当該企業による記述
Homebase
当該企業による記述
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
連絡先
Kingsway, Derby, DE22 3FA, Derby, Derbyshire, 英国
- 0345 640 7042
4.7
優良
205件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 52％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
We went to Derby and Alex the assistant…
We went to Derby and Alex the assistant was most helpful and polite.
Thank you
2024年4月30日
Steve the guy on the paint mixing…
Steve the guy on the paint mixing machine went out of his way to make sure we were satisfied with the colour and finish of the paint, and that we had the right amount for the job
2024年4月29日
自発的なレビュー
Seamless
Seamless click and collect. Helped to car by lovely Jack. All the staff were charming.
2024年4月26日
自発的なレビュー
Very helpful friendly staff.
2024年4月26日
自発的なレビュー
Suzanne was fantastic!
Suzanne was fantastic! Patient, friendly and professional. Thank you!
2024年4月25日
自発的なレビュー
Great customer service from Suzanne who…
Great customer service from Suzanne who made me feel very welcome in the store.
Very tidy store with attractive seasonal area.
2024年4月19日
自発的なレビュー
Lovely lady on the till
Lovely lady on the till, Rachel H, cracking jokes and made me laugh. Very tidy store, easy to shop. Plant quality is superb.
2024年4月19日
自発的なレビュー
Gave me the wrong product
Gave me the wrong product, ordered 18mm thickness they gave me 12mm what a waste of space
2024年4月19日
自発的なレビュー
Homebase - Derby Kingsway からの回答
Hi Sinead,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store management asking that you are contacted to fully resolve this with you.
Thanks,
Team Homebase
Help from staff (Ryan)to get large item…
Help from staff (Ryan)to get large item into my car
2024年4月19日
自発的なレビュー
Easy ordering and collection
Notified for collection on time, security check carried out on arrival. Pleased with the service
2024年4月15日
自発的なレビュー
Helpful and interested staff
My order was ready to collect and delivered to my car by a man called Stephen. He was friendly and interested in my project. He helped me load the car and offered advice in completing my task.
2024年4月11日
自発的なレビュー
Helpful
Went to Homebase today to purchase kiln dried sand but couldn’t find.asked at the counter and was told it was in stock. An assistant called Josh said it had just been delivered but not unpacked he took my trolley and fetched me two bags .Decided to have another two.He went and fetched them and pushed the trolley to the checkout and then out to the car where he loaded into the boot. Very helpful lad.Nice to have someone willing to go the extra mile for a customer.Doesn’t happen often enough.well done.really appreciated
2024年4月11日
自発的なレビュー
Great service
I was offered help by a lovely gentleman who was very clear with the different choices of gloss, and the cashier Vanessa was lovely and friendly.
2024年4月11日
自発的なレビュー
Josh was really helpful
Josh was really helpful, helped me find the turf and very kindly put it in the car for me.
2024年4月9日
自発的なレビュー
Excellent customer care
It was easy to click and collect in store and then to have two lovely young men take it and put it into my car.
Excellent service
2024年4月5日
自発的なレビュー
The product is not my expectations
The staff are nice but the product is not my expectations! The picture of the product online shows the difference between the real priduct.
2024年4月6日
自発的なレビュー
Homebase - Derby Kingsway からの回答
Hi Irene,
Thanks for your feedback. We’re sorry for any disappointment caused - We can see your review is related to an online order so we'd be grateful if you could update your review and remove the location from this by selecting 'no specific location'. So we can look into your issues further please could you reach out to us here - (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)
Thanks,
Team Homebase
Great help from Ryan at Kingsway Derby
Ryan at Kingsway Derby was very helpful. Ryan made sure we had the right paint for the job and provided advice for preparing and priming. Ryan was also very quick to get the right colour mixed up in the paint we need. All in all a very good visit, staff were all very helpful and the store laid out very well.
2024年4月5日
自発的なレビュー
Great service provided by Josh…
Collected my click and collect order of 9 large bags of compost. Josh brought them out to my car on a pallet and loaded them sensibly and carefully into my car. Thank you Josh for taking such care.
2024年4月4日
自発的なレビュー
Very quick
Very quick, payment is great 3 months interest free, ordered item, bought item, confirmation on order, all in a matter ten to 15 mins.
Very helpful and friendly when you go to pick at the store, thank you homebase.
2024年4月3日
自発的なレビュー
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