I had to bring a faulty product back. Rebecca’s customer service attitude was poor. I tried to explain that it was inconvenient to have to bring it back. She refused to apologise saying she doesn’t pa... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
After getting a new Intergrated fridge/freezer fitted, we needed some new doors as we had been advised incorrectly by a previous company on sizes etc. I can’t tell you how helpful Kayleigh and Neil we... もっと見る
Popped into Homebase Frome yesterday for another pot of Heritage paint as we’d run out. Peter was as helpful as ever and quickly mixed a pot up for me as there was none in stock. He’s always ready w... もっと見る
Linda at HomeBase in Frome Somerset is a happy friendly and efficient member of staff. I bought numerous items but later had to return some unused as they were unsuitable. Linda is consistantly pleasa... もっと見る
企業情報
Homebase
当該企業による記述
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
連絡先
Wessex Fields, BA11 4DH, Frome, Somerset, 英国
- 0345 640 7591
4.6
優良
246件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 46％に回答しています
通常2週間以内に回答
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V good service
Called in this afternoon to take advantage of the discounted Homebase compost
10 bags for 30£
The pallet was virtually empty and I asked is there any more.
The staff. Looked found and pulled out another pallet
The guy on the till rang the store man
Three were involved and none of it was too much effort
I said thanks and pass on my thanks
They were all cheery and happy to be of help
Im An OAP..so I’ll take help when offered .
These lads kew their jobs and were helpful
Thanks Homebase Frome
In my experience. A good team is developed by good leadership .
It’s a 17 mile trip for me to get toFrome
But we’ll worth it for the service
Thank you
Eric
( josh is the name on the receipt )
2024年8月22日
自発的なレビュー
Brilliant paint mixing service
Guidance, help and amazing problem solving to get the paint I was after . Peter Took the time and went above and beyond . So grateful.
2024年8月17日
自発的なレビュー
bbq I seen online
Went in store for a bbq I seen online , what was out of stock in store but Peter went above and beyond to help me.
2024年8月13日
自発的なレビュー
Homebase frome
There was a particular staff member named of Terry, who went above and beyond to help us with our garden furniture not once but twice, he took table apart to get in our car, and also helped us load it in, very helpful and friendly
2024年8月11日
自発的なレビュー
Great table & chairs
Easy to order, ready to collect quickly.
Staff in the shop were friendly and very helpful.
The table and chairs are perfect. Very well made, pretty easy to put together too. Love it
2024年7月30日
自発的なレビュー
Quick collection staff lovely helped…
Quick collection staff lovely helped put it in the car brilliant service
2024年8月2日
自発的なレビュー
Perfect the young lady was very quick…
Perfect the young lady was very quick and helpful.
2024年7月31日
自発的なレビュー
Great experience!
We went in to get paint for my daughter’s bedroom. Peter really made it an experience for her, allowing her to help to mix the paint and be part of the process. She was thrilled!
2024年7月30日
自発的なレビュー
The order was waiting for me when I…
The order was waiting for me when I arrived. There was no queue.
2024年7月27日
自発的なレビュー
Great customer support
Ordered 10 litres (4 separate containers) of paint which were delayed arriving after 5 working days Neverthelessless, Peter in the Frome store quickly resolved the situation by searching and gathering the paints from the shelves. Great support and much appreciated.
2024年7月19日
自発的なレビュー
I’m doing a small patio and needed some…
I’m doing a small patio and needed some gravel so popped into Homebase Frome.
Mat couldn’t have been more helpful. He showed me the full range, answered all my queries and added his own sound advice.
He compared prices, searched the best deal, loaded my trolley and unloaded it into my car.
The kind of employee every Homebase should have. Thanks Mat
2024年7月26日
自発的なレビュー
Great service with paint mixing
Big thanks to Pete in the paint department, very helpful and kind!! 11/10
2024年7月20日
自発的なレビュー
showing as in stock but not available
The item was showing as in stock when I ordered it online. I received an email and a text stating that my order was ready for collection.
This morning I receive a telephone call stating that the item was out of stock. OK I get a refund and the lady was very polite and apologetic but the system failed. The website shows others available in different branches further afield. Surely one could be delivered between branches like most other companies do. Very poor situation
2024年7月20日
自発的なレビュー
Homebase - Frome からの回答
Hi LG,
Thanks for your feedback. We’re sorry for any disappointment this has caused to you! Sadly, our online stock levels are provided as a guide and can change very quickly due to many contributing factors. We're not able to perform any interbranch transfers currently but will feed this back to the relevant teams. Please reach out if you wish to discuss further.
Thanks,
Team Homebase
GOOD SHOPPING AT HOMEBASE SALE
WE VISITED HOMEBASE AT FROME TO BUY A GARDEN PATIO SET OF TABLE, CHAIRS AND PARASOL. WE WERE SERVED BY PETER WHO WAS VERY COURTEOUS AND HELPFUL AND ANSWERED ALL OUR QUESTIONS MAKING THE WHOLE EXPERIENCE A DELIGHT TO BE OUT SHOPPING.
2024年7月17日
自発的なレビュー
Great help from Peter about paint
Peter helped is today at the paint counter. He was friendly, welcoming and very knowledgeable. Great service, thank you!
2024年7月16日
自発的なレビュー
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